Individuals
Want to be part of an open community that is committed to working together to improve customer and employee experience across Europe and beyond? Want to be part of a European customer experience focused professional network that will help you build your professional skills, brand and network in the CX domain whilst also allowing you to share and access information and data that helps you be more effective at what you do?
Companies
Are you a company that wants to influence the future of customer and employee experience and related topics? Are you a company that wants to build your brand, influence in the experience domain in Europe? Are you a company that wants to develop your existing talent, attract new talent, learn how to solve existing and future challenges and benefit from bulk membership discounts?
Sponsors
Are you a brand, technology vendor, consultancy, agency or BPO that is active in the customer experience domain in Europe? Would you like to commission research or share assets such as white papers, reports, case studies, or on-demand webinars to help engage with decision-makers?
GET INVOLVED
We are working with a number of partners to help us build and develop the community at both a local, regional and global level. So, if you would like to discuss becoming an individual or corporate member, taking on the responsibility of shaping the future of customer experience in Europe and beyond or exploring media partner and sponsorship opportunities then do get in touch with us via the contact page as we would be delighted to hear from you.
Latest Member Insight
The HX of Decision-Making
Ever made a “rational” decision that didn’t feel right?
Yeah. Me too.
In business, we love logic – Dashboards. Forecasts. Data. The whole package.
But behind every choice, there’s something deeper at play:
💥 Emotion.
🧠 Bias.
🌀 Dissonance.
🎭 Ego.
🤝 Collective intelligence.
In Article 7 of The HX Revolution, I dive into what really drives decisions inside organizations—and how to make them more human, conscious, and aligned:
🧬 The neuroscience behind why emotion always plays a role
🪞 How philosophy (yes—Stoicism and existentialism!) can sharpen our choices
🌱 Why the best decisions aren’t top-down, but distributed across networks of trust
🛠 Plus: real practices to embed emotional honesty, clarity, and integrity into the way your teams decide
Because every decision is a mirror.
And in human-centered companies, decision-making becomes more than strategy—it becomes identity work.
👇 Read the full article and let me know: What’s the most meaningful decision you made this year—and what shaped it?
#TheHXRevolution #HumanExperience #DecisionMaking #Neuroscience #Stoicism #Leadership #OrganizationalPsychology #ReturnOnExperience #ROX #CX #CustomerExperience #EX #EmployeeExperience #H2H #HX #TheH2HExperiment
News & Announcements
The time is near: Wishing you a Joyous Passover and a Happy Easter – a Moment of Shared Meaning in 2025.
The time is near: Wishing you a Joyous Passover and a Happy Easter – a
