We are an open-access professional business network of leaders and organizations committed to working together to raise the collective customer and employee experience, and related subjects, across Europe and beyond. We listen, learn, create, discuss, and evolve together, while promoting diversity and inclusivity.
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Individuals

Want to be part of an open community that is committed to working together to improve customer and employee experience across Europe and beyond? Want to be part of a European customer experience focused professional network that will help you build your professional skills, brand and network in the CX domain whilst also allowing you to share and access information and data that helps you be more effective at what you do?

Companies

Are you a company that wants to influence the future of customer and employee experience and related topics? Are you a company that wants to build your brand, influence in the experience domain in Europe? Are you a company that wants to develop your existing talent, attract new talent, learn how to solve existing and future challenges and benefit from bulk membership discounts?

Sponsors

Are you a brand, technology vendor, consultancy, agency or BPO that is active in the customer experience domain in Europe? Would you like to commission research or share assets such as white papers, reports, case studies, or on-demand webinars to help engage with decision-makers?

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GET INVOLVED

We are working with a number of partners to help us build and develop the community at both a local, regional and global level. So, if you would like to discuss becoming an individual or corporate member, taking on the responsibility of shaping the future of customer experience in Europe and beyond or exploring media partner and sponsorship opportunities then do get in touch with us via the contact page as we would be delighted to hear from you.

Latest Member Insight

Member insight
Joao Pereira

The Double Agents of CX: Who are they and what do they do?

Create a solid team of double agents in your organization to help you deliver excellent CX.
They are a powerhouse that is crucial for driving greater customer satisfaction, better customer experience, and business success.
To achieve this, focus on assessing current processes, establishing a customer-centric culture, implementing the right technology, setting clear goals, and continuously educating and empowering your team.
Sounds good, doesn’t it? In this article, let’s explore some of the necessary steps to make it happen.

Read More »

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