Individuals
Want to be part of an open community that is committed to working together to improve customer and employee experience across Europe and beyond? Want to be part of a European customer experience focused professional network that will help you build your professional skills, brand and network in the CX domain whilst also allowing you to share and access information and data that helps you be more effective at what you do?
Companies
Are you a company that wants to influence the future of customer and employee experience and related topics? Are you a company that wants to build your brand, influence in the experience domain in Europe? Are you a company that wants to develop your existing talent, attract new talent, learn how to solve existing and future challenges and benefit from bulk membership discounts?
Sponsors
Are you a brand, technology vendor, consultancy, agency or BPO that is active in the customer experience domain in Europe? Would you like to commission research or share assets such as white papers, reports, case studies, or on-demand webinars to help engage with decision-makers?
GET INVOLVED
We are working with a number of partners to help us build and develop the community at both a local, regional and global level. So, if you would like to discuss becoming an individual or corporate member, taking on the responsibility of shaping the future of customer experience in Europe and beyond or exploring media partner and sponsorship opportunities then do get in touch with us via the contact page as we would be delighted to hear from you.
Latest Member Insight
The Rise of Silent Services: Embracing Quietude in Customer Experience
Ever wished you could grab your coffee without the obligatory small talk? Or check out at a store without the “Did you find everything okay?” interrogation?
Welcome to the rise of Silent Services—where customers decide when and how they interact, not the companies.
From self-checkouts to silent haircuts, businesses are finally tuning in to the fact that sometimes, the best customer experience is the one that lets you just… be.
Why is this shift happening? What do psychology and sociology say about our craving for quiet choices? And what does this mean for the future of CX?
I dove deep into this fascinating trend—check out my latest article!
#CustomerExperience #SilentServices #CXInnovation #CX #CXtrends #H2H #TheH2HExperiment #BusinessStrategy
News & Announcements
B2B CX – Strategy & Business Alignment
B2B CX – Strategy & Business Alignment Originally posted here with our full version: https://ecxo.org/how-to-lead-a-b2b-cx-transformation-program-and-avoid-costly-mistakes/
