Individuals
Want to be part of an open community that is committed to working together to improve customer and employee experience across Europe and beyond? Want to be part of a European customer experience focused professional network that will help you build your professional skills, brand and network in the CX domain whilst also allowing you to share and access information and data that helps you be more effective at what you do?
Companies
Are you a company that wants to influence the future of customer and employee experience and related topics? Are you a company that wants to build your brand, influence in the experience domain in Europe? Are you a company that wants to develop your existing talent, attract new talent, learn how to solve existing and future challenges and benefit from bulk membership discounts?
Sponsors
Are you a brand, technology vendor, consultancy, agency or BPO that is active in the customer experience domain in Europe? Would you like to commission research or share assets such as white papers, reports, case studies, or on-demand webinars to help engage with decision-makers?
GET INVOLVED
We are working with a number of partners to help us build and develop the community at both a local, regional and global level. So, if you would like to discuss becoming an individual or corporate member, taking on the responsibility of shaping the future of customer experience in Europe and beyond or exploring media partner and sponsorship opportunities then do get in touch with us via the contact page as we would be delighted to hear from you.
Latest Member Insight
The Language of Experience Certainty
Imagine your flight is canceled and you are going to miss a wedding. You finally reach the gate agent, panicking, and they say: “I’ll try to get you on the next flight.”
Does your anxiety go down? No. It spikes.
Why? Because “I’ll try” is the language of passive hope. It leaves a massive door open for failure. It tells the customer, “I’m going to make a mild attempt, but when it doesn’t work, don’t blame me.”
When a customer’s world feels chaotic, they don’t want your effort. They want your certainty.
In his latest article, The Language of Certainty, Joao Pereira explains how a culture of “Defensive Customer Service” has accidentally trained our agents to speak like politicians—committing to nothing just to protect their QA scores.
News & Announcements
Agentic AI and Customer Innovation: Why Governance Is Now the Key Differentiator
Agentic AI and Customer Innovation: Why Governance Is Now the Key Differentiator This article
