Journey Orchestration (JO) in Practice II by Ray Gerber at Thunderhead
The European Customer Experience Organization (ECXO) invites you to Journey Orchestration (JO) in Practice II by Ray Gerber at Thunderhead. You are all welcome to the open-access webinar with 120 places available. On February 16, 2 PM CET or 1 PM GMT.
eCXO day: Ron Kaufman, one of the best CX and EX Speakers around the Globe presenting in ECXO
Ron Kaufman, one of the best Customer and Employee Experience and Services Doers and Speakers around the globe, will present for eCXo Day
Tips for Transforming to a Customer-Centric Company Culture
Customer-centricity can’t be achieved overnight – it requires dedicated commitment from everyone in the organization
Tabitha Dunn guest speaker for ECXO announced
You are invited to our second event with the fantastic Tabitha Dunn, the Chief Customer Officer, Head of Customer Experience and Global Sales Excellence at Ericsson.
Customer Success – Sowing the Seeds for Mutual Growth
While the role of customer success is not new, it has rapidly become mainstream as companies now recognize its contribution to business growth.
Customer Experience and Service Management; meeting along the Customer Journey
The Customer Journey is an important common denominator between the CX and Service Management frameworks. Although their approaches may differ, both share the common goal of realising a great customer experience.