Member insight

Read more about the article Culture Is Not a Deck of Slides
posts header on Linkedin and ECXO

Culture Is Not a Deck of Slides

Culture isn’t what you say. It’s what you water. You can have the best strategy, the smartest people, and a wall of inspiring values… But if the soil is toxic, nothing will grow. In Article 5 of The HX Revolution, I explore why culture is not a deck of slides—it’s a living, breathing organism. It’s the emotional climate your people operate in. The invisible force that shapes behavior, trust, and transformation. In this article, we’ll talk about: 🌱 Why culture behaves like a garden (yes, really) ⚛️ What quantum physics and the observer effect have to teach us about leadership 🧠 How psychological safety isn’t a “soft” idea—it’s the foundation of performance 🛠 And most importantly: 5 practical actions you can take this week to start embedding HX into your culture If you want a culture of growth, safety, and transformation—you have to tend to it. 👇 Read the full article and let’s reflect together: What kind of garden are you growing in your company? #HumanExperience #HX #CompanyCulture #PsychologicalSafety #OrganizationalChange #Leadership #Transformation #TheHXRevolution #CX #CustomerExperience #EX #EmployeeExperience #H2H #The H2HExperiment

Continue ReadingCulture Is Not a Deck of Slides
Read more about the article The HX Leader – Shifting from Control to Influence
posts header on Linkedin and ECXO

The HX Leader – Shifting from Control to Influence

Still trying to lead with control? It’s time for an upgrade. The world has changed—but most leadership hasn’t. We’re still promoting authority over presence, perfection over self-awareness, and performance over trust. And then we wonder why transformation doesn’t stick. In the latest article of The HX Revolution series (#4), I dive deep into what it really means to lead in the age of human experience: - Why command-and-control leadership is outdated (and dangerous) - What Jung’s Shadow has to do with your next team meeting - How ancient Stoic wisdom offers surprisingly modern answers - Why love-based leadership isn’t soft—it’s revolutionary - And most importantly, how to lead through influence, not control Because let’s be honest—no transformation will work unless leaders are willing to transform too. This article is personal. It’s practical. And it’s the one I wish every leader would read. Have a look and let me know: What kind of leadership are you practicing right now? Control or connection? #HumanExperience #Leadership #Transformation #TheHXRevolution #BusinessCulture #SelfAwareness #LoveBasedLeadership #Jung #Stoicism #OrganizationalChange #CX #CustomerExperience #EX #EmployeeExperience #H2H #TheH2HExperiment

Continue ReadingThe HX Leader – Shifting from Control to Influence
Read more about the article The Science of Change: Why People Resist Transformation
posts header on Linkedin and ECXO

The Science of Change: Why People Resist Transformation

Why do people resist change—even when it’s good for them? Is it fear? Habit? Laziness? Nope. It’s biology. And psychology. And, honestly... a little philosophy too. In the latest article from The HX Revolution series, I dive deep into: - The neuroscience behind resistance to change - How our environment rewires our genes (yes, really—hello, epigenetics) - What Jung and Adler would say about corporate culture - How Stoicism and Buddhism offer surprisingly modern tools for leading transformation Bottom line? People don’t resist change because they’re broken. They resist because they’re wired for safety. If you want to lead real transformation, you’ve got to make it human. That’s the heart of HX. Dive into Article 3: “The Science of Change: Why People Resist Transformation” Let’s stop blaming resistance and start understanding it. Read, reflect, and let me know: What’s the biggest blocker to change you’ve seen in your workplace? #HumanExperience #HX #ChangeManagement #Transformation #Neuroscience #Epigenetics #Psychology #Philosophy #Leadership #OrganizationalCulture #TheHXRevolution #CX #CustomerExperience #EX #EmployeeExperience #H2H #TheH2HExperiment

Continue ReadingThe Science of Change: Why People Resist Transformation
Read more about the article Welcome to the HX Revolution – The Future of Business Transformation Starts Here
posts header on Linkedin and ECXO

Welcome to the HX Revolution – The Future of Business Transformation Starts Here

The HX Revolution is Here – Are You Ready? - 70% of business transformations fail. - 85% of employees are disengaged. - Only 23% of employees believe their leaders actually care. Let’s be honest—most businesses are stuck in the past. They optimize processes, restructure teams, and implement new technologies… but still struggle with the same issues. Why? Because they ignore the real driver of transformation—Human Experience (HX). You can’t change a business unless the people inside it evolve too. This is why I’m launching The HX Revolution, a series diving deep into: - How HX is different from CX & EX (and why it matters). - The psychology & neuroscience behind real transformation. - Why personal growth is the foundation of business growth. - Practical strategies for embedding HX into your company culture. If you want to future-proof your organization, start with the people. The first article is live now! Let’s discuss: How does your company approach human experience? #HumanExperience #HX #H2H #TheH2Hexperiment #CX #EX #BusinessTransformation #Leadership #FutureOfWork #Psychology #Neuroscience #Innovation

Continue ReadingWelcome to the HX Revolution – The Future of Business Transformation Starts Here
Read more about the article Beyond CX and EX: The Birth of HX
posts header on Linkedin and ECXO

Beyond CX and EX: The Birth of HX

CX + EX ≠ Real Transformation Businesses have spent years perfecting Customer Experience (CX) and Employee Experience (EX)—but let’s be honest… why does it still feel like something is missing? - Customers get seamless transactions, yet loyalty feels fragile. - Employees get perks and engagement programs, yet burnout is at an all-time high. - Companies optimize processes, yet true innovation and connection seem out of reach. Here’s the problem: CX and EX are only pieces of the puzzle—but nobody’s looking at the full picture. Enter HX—Human Experience. It’s not about isolated interactions—it’s about the entire human ecosystem of a business. It connects employees, customers, and leadership into a dynamic, interdependent system where experience isn’t just designed—it’s lived. In my latest article, I break down why CX and EX alone don’t cut it anymore—and how HX is the future of real, lasting transformation. Read the full article and let’s talk: Is your company still playing the CX/EX game, or are you ready to lead the HX revolution? #HumanExperience #HX #Leadership #BusinessTransformation #FutureOfWork #Psychology #Innovation #H2H #TheH2Hexperiment #CX #EX #CustomerExperience

Continue ReadingBeyond CX and EX: The Birth of HX
Read more about the article The Rise of Silent Services: Embracing Quietude in Customer Experience
posts header on Linkedin and ECXO

The Rise of Silent Services: Embracing Quietude in Customer Experience

Ever wished you could grab your coffee without the obligatory small talk? Or check out at a store without the “Did you find everything okay?” interrogation? Welcome to the rise of Silent Services—where customers decide when and how they interact, not the companies. From self-checkouts to silent haircuts, businesses are finally tuning in to the fact that sometimes, the best customer experience is the one that lets you just… be. Why is this shift happening? What do psychology and sociology say about our craving for quiet choices? And what does this mean for the future of CX? I dove deep into this fascinating trend—check out my latest article! #CustomerExperience #SilentServices #CXInnovation #CX #CXtrends #H2H #TheH2HExperiment #BusinessStrategy

Continue ReadingThe Rise of Silent Services: Embracing Quietude in Customer Experience
Read more about the article The Secret Mind of Consumers: A Jungian Adventure into Buying Behavior & Customer Experience
posts header on Linkedin and ECXO

The Secret Mind of Consumers: A Jungian Adventure into Buying Behavior & Customer Experience

Is Your Unconscious Mind Making Your Buying Decisions? Think you’re in full control of your purchases? Think again. Carl Jung’s theories on the unconscious mind reveal that our deep-seated desires, fears, and archetypes drive consumer behavior more than we realize. From luxury brands tapping into status aspirations to FOMO-inducing sales tactics, marketing isn’t just persuasion—it’s psychology in action. But it doesn’t stop at selling. Customer experience thrives on understanding the unconscious too. The brands that resonate the most are the ones that make consumers feel seen, understood, and emotionally connected—often without them even knowing why. 1) What role do Jungian archetypes play in branding? 2) How does synchronicity create “meant-to-be” buying moments? 3) Why is storytelling the ultimate tool in shaping brand loyalty? I explored all of this (and more) in my latest article. Check it out and let’s discuss—how much of your last purchase was REALLY your decision? #Psychology #Marketing #CustomerExperience #BrandStrategy #CarlJung #ConsumerBehavior #CX #H2H #TheH2HExperiment

Continue ReadingThe Secret Mind of Consumers: A Jungian Adventure into Buying Behavior & Customer Experience