Customer-centricity can’t be achieved overnight – it requires dedicated commitment from everyone in the organization
While the role of customer success is not new, it has rapidly become mainstream as companies now recognize its contribution to business growth.
The Customer Journey is an important common denominator between the CX and Service Management frameworks. Although their approaches may differ, both share the common goal of realising a great customer experience.
When I was asked to share my views on this topic it felt familiar, I have been asked this before by client sand prospects, by CX Practitioners and CEO’s and my answer is always the same
Surprise and delight are commonly used terms within the realm of customer experience strategising.