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Member insight

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A true global CX organization needs to speak and understand cultures, languages and differences. ECXO understands you, fluently.

  • Post author:Ricardo Saltz Gulko
  • Post published:February 14, 2022
  • Post category:Member insight

A true global CX organization needs to speak and understand cultures, languages and differences. ECXO understands you, fluently.

Continue ReadingA true global CX organization needs to speak and understand cultures, languages and differences. ECXO understands you, fluently.
Read more about the article Tips for Transforming to a Customer-Centric Company Culture
Transforming to a Customer Centric Company Culture 11

Tips for Transforming to a Customer-Centric Company Culture

  • Post author:Kirsti Laasio
  • Post published:June 15, 2021
  • Post category:Member insight

Customer-centricity can’t be achieved overnight – it requires dedicated commitment from everyone in the organization

Continue ReadingTips for Transforming to a Customer-Centric Company Culture
Read more about the article Customer Success – Sowing the Seeds for Mutual Growth

Customer Success – Sowing the Seeds for Mutual Growth

  • Post author:Sue Nabeth Moore
  • Post published:April 28, 2021
  • Post category:Member insight

While the role of customer success is not new, it has rapidly become mainstream as companies now recognize its contribution to business growth.

Continue ReadingCustomer Success – Sowing the Seeds for Mutual Growth
Read more about the article Customer Experience and Service Management; meeting along the Customer Journey

Customer Experience and Service Management; meeting along the Customer Journey

  • Post author:Steve Belgraver
  • Post published:April 12, 2021
  • Post category:Member insight

The Customer Journey is an important common denominator between the CX and Service Management frameworks. Although their approaches may differ, both share the common goal of realising a great customer experience.

Continue ReadingCustomer Experience and Service Management; meeting along the Customer Journey
Read more about the article Q. Alan, what is your take on a big CX Transformation Programme as a Strategy?  A. It doesn’t work!!

Q. Alan, what is your take on a big CX Transformation Programme as a Strategy? A. It doesn’t work!!

  • Post author:Alan Pennington
  • Post published:April 5, 2021
  • Post category:Member insight

When I was asked to share my views on this topic it felt familiar, I have been asked this before by client sand prospects, by CX Practitioners and CEO’s and my answer is always the same

Continue ReadingQ. Alan, what is your take on a big CX Transformation Programme as a Strategy? A. It doesn’t work!!
Read more about the article Orchestrating surprise and delight strategies to evoke positive emotions

Orchestrating surprise and delight strategies to evoke positive emotions

  • Post author:Joanna Carr
  • Post published:April 1, 2021
  • Post category:Member insight

Surprise and delight are commonly used terms within the realm of customer experience strategising.

Continue ReadingOrchestrating surprise and delight strategies to evoke positive emotions

Recent Posts

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    From CX to Distinctive Experiences with Joe Pine
    June 6, 2022/
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  • A true global CX organization needs to speak and understand cultures, languages and differences. ECXO understands you, fluently.
    A true global CX organization needs to speak and understand cultures, languages and differences. ECXO understands you, fluently.
    February 14, 2022/
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  • How AI will Change the Status Quo in CX in 2022 – ECXO In partnership with Five9
    How AI will Change the Status Quo in CX in 2022 – ECXO In partnership with Five9
    February 1, 2022/
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  • Journey Orchestration (JO) in Practice II by Ray Gerber at Thunderhead
    Journey Orchestration (JO) in Practice II by Ray Gerber at Thunderhead
    January 25, 2022/
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  • eCXO day: Ron Kaufman, one of the best CX and EX  Speakers around the Globe presenting in ECXO
    eCXO day: Ron Kaufman, one of the best CX and EX Speakers around the Globe presenting in ECXO
    September 28, 2021/
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