Transforming to a Customer Centric Company Culture 11
Tips for Transforming to a Customer-Centric Company Culture
Customer-centricity can’t be achieved overnight – it requires dedicated commitment from everyone in the organization
Customer Success – Sowing the Seeds for Mutual Growth
While the role of customer success is not new, it has rapidly become mainstream as companies now recognize its contribution to business growth.
Customer Experience and Service Management; meeting along the Customer Journey
The Customer Journey is an important common denominator between the CX and Service Management frameworks. Although their approaches may differ, both share the common goal of realising a great customer experience.
Q. Alan, what is your take on a big CX Transformation Programme as a Strategy? A. It doesn’t work!!
When I was asked to share my views on this topic it felt familiar, I have been asked this before by client sand prospects, by CX Practitioners and CEO’s and my answer is always the same
Orchestrating surprise and delight strategies to evoke positive emotions
Surprise and delight are commonly used terms within the realm of customer experience strategising.