Read more about the article The Double Agents of CX: Who are they and what do they do?
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The Double Agents of CX: Who are they and what do they do?

Create a solid team of double agents in your organization to help you deliver excellent CX. They are a powerhouse that is crucial for driving greater customer satisfaction, better customer experience, and business success. To achieve this, focus on assessing current processes, establishing a customer-centric culture, implementing the right technology, setting clear goals, and continuously educating and empowering your team. Sounds good, doesn’t it? In this article, let’s explore some of the necessary steps to make it happen.

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Read more about the article Just Shut Up: Talking Less and Listening More for a Stellar Employee and Customer Experience
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Just Shut Up: Talking Less and Listening More for a Stellar Employee and Customer Experience

In a world filled with noise, the art of listening can be the key to success. Discover the benefits of talking less and listening more for a stellar employee and customer experience.

Fortsæt med at læseJust Shut Up: Talking Less and Listening More for a Stellar Employee and Customer Experience

The Transformative Power of Cross-Functional Teams in Upgrading CX

By fostering collaboration, tapping into diverse perspectives, and swiftly addressing customer needs, cross-functional teams can make significant advancements in products, services, and processes. Embracing cross-functional teams is a journey of discovery and adaptation, where a culture of collaboration, innovation, and openness unleashes the full potential of diverse talents to achieve extraordinary results. Let's explore this topic further together!

Fortsæt med at læseThe Transformative Power of Cross-Functional Teams in Upgrading CX
Read more about the article Uncork the full potential of your business with customer segmentation and provide tailor-made CX
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Uncork the full potential of your business with customer segmentation and provide tailor-made CX

Are you ready for the ultimate key to unlock the door of customer success? Look no further than customer segmentation! This powerful tool is the backbone of strategic planning for any customer success team. It helps them navigate the complex landscape of customer needs and preferences, boosts their efficiency, and enables them to tailor products and services to specific customer groups. By improving customer retention, it's like a road trip with a map that leads you to your destination faster and with fewer detours. Investing in customer segmentation is not just an option, it's a strategic necessity that will elevate your business to the next level!

Fortsæt med at læseUncork the full potential of your business with customer segmentation and provide tailor-made CX
Read more about the article The Evolution of Business Relationships: Not B2B nor B2C, but H2H
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The Evolution of Business Relationships: Not B2B nor B2C, but H2H

Are you ready to make businesses more human? This question invites us to embark on a journey of deep reflection. Whether learning to be more empathetic, improving communication, or simply striving to be kinder, becoming more human in business is a worthwhile pursuit. It's about focusing on human connections and creating more meaningful and lasting relationships. So, are you ready to take the first step on this journey? Let's do it together!

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Read more about the article Mastering the Fine Art of Delivering Candid Feedback for better CX and EX
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Mastering the Fine Art of Delivering Candid Feedback for better CX and EX

I often hear that providing feedback is one of the hardest things for most people, both in personal and professional environments. I have to agree, it's quite difficult indeed. And that's why this time I analyze the importance of delivering candid feedback for better customer and employee experience, while exploring the psychological principles behind feedback, including cognitive dissonance, and offer insight into how to navigate feedback effectively.

Fortsæt med at læseMastering the Fine Art of Delivering Candid Feedback for better CX and EX