We are thrilled to announce and extend our invitation to you for an exciting and informative discussion: “Creating Engaging Experiences in Real-time,” presented by the ECXO in collaboration with SAS. We have assembled a remarkable panel of experts, including Robert Neuwirth, Dr. Jörg Reinnarth, Michael Obermaier, and facilitated by Nicolette Wuring.

Join us by subscribing to this exceptional webinar via the following Zoom  link: https://us02web.zoom.us/webinar/register/WN_cgWpmV0uRbmmmZt3uES1lg

Additionally, we invite you to become a valued member of the open-access CX professional Business Network by clicking here: https://ecxo.org/individuals/. Discover more about the ECXO at https://ecxo.org/.

What will you gain from this discussion?

  • Real-life examples showcasing personalization and real-time responsiveness.
  • Strategies to overcome organizational and technical silos, with technology playing a vital role.
  • Tactics for implementing a seamless omnichannel experience within your organization.
  • Finding the perfect balance between leveraging analytics, automation, and maintaining a human touch.
  • Frameworks for measuring and optimizing real-time customer experiences.

Allow us to introduce our esteemed panelists and facilitator:

Robert Neuwirth: An accomplished CRM expert and product owner at Erste Bank. Robert has extensive experience as a CRM campaign manager and has taken CRM into the cloud. Learn more about him at https://www.erstegroup.com/en/home.

Dr. Jörg Reinnarth: The Founder and CEO of CINTELLIC Consulting Group. Dr. Reinnarth is widely recognized as a leading expert in cross-channel customer management and marketing automation. Discover more about his work at https://www.cintellic.com/.

Michael Obermaier: The Head of CX Advisory Practice at SAS. Michael is responsible for consulting clients on customer experience management in the DACH region, focusing on sustainable technology solutions to address current and future CX challenges. Explore further at https://www.sas.com/en_us/home.html.

Nicolette Wuring: A dynamic Managing Director at Customer-Advocacy.com and ECXO Ambassador and Facilitator. With a wealth of experience as SVP/Chief Customer Officer for renowned multinationals, Nicolette expertly guides organizations through transformative customer experience changes. Find out more about her at https://customer-advocacy.com/about/.

#customerexperience #realtime #customerintelligence #cx

Picture of Ricardo Saltz Gulko

Ricardo Saltz Gulko

Ricardo Saltz Gulko is the Eglobalis managing director, a global strategist, thought leader, practitioner, and keynote speaker in the areas of simplification and change, customer experience, experience design, and global professional services. Ricardo has worked at numerous global technology companies, such as Oracle, Ericsson, Amdocs, Redknee, Inttra, Samsung among others as a global executive, focusing on enterprise technologies. He currently works with tech global companies aiming to transform themselves around simplification models, culture and digital transformation, customer and employee experience as professional services. He holds an MBA at J.L. Kellogg Graduate School of Management, Evanston, IL USA, and Undergraduate studies in Information Systems and Industrial Engineering. Ricardo is also a global citizen fluent in English, Portuguese, Spanish, Hebrew, and German. He is the co-founder of the European Customer Experience Organization and currently resides in Munich, Germany with his family.
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