Ricardo Saltz Gulko
Medstifter
Ricardo er Eglobalis, Innovation and Experience Consulting Agency, Managing Director, en global strateg og rådgiver for topcheferne med fokus på forenkling af oplevelser og drift.
Ricardo er Eglobalis, Innovation and Experience Consulting Agency, Managing Director, en global strateg og rådgiver for C-suite-ledelsen, med fokus på forenkling af oplevelser og drift, kulturforandring, OX, CX, EX transformativt design, teknologianvendelse, innovation og menneskelig tilpasningsevne.
Han er medstifter og initiativtager af ECXO, European Customer Experience Organization, vores globale sammenslutning.
Han har arbejdet og været konsulent for adskillige globale teknologivirksomheder som Oracle, Ericsson, HP, Samsung, SAP, Thyssenkrupp, Amdocs og VW som global leder og strateg. Hans fokus er på kundeoplevelse og succes, forandring og driftserfaring. Han arbejder med globale teknologivirksomheder, der har til formål at transformere sig selv, og han er også en keynote-taler.
Han har en MBA fra Kellogg Graduate School of Management, IL USA, og har en bacheloruddannelse i IS & Industrial Engineering. Han er en verdensborger, der taler flydende fem sprog og bor i München, Bayern.
Susanne Fries-Palm
Senior Advisor, Ambassador Switzerland and
Europe - Founding Member
Susanne Fries-Palm is the Chief Customer Officer at Yonder in Switzerland. She is a customer-oriented cross functional leader and worked in various industries such as IT/Telecommunications, Safety and MedTech.
Susanne Fries-Palm is the Chief Customer Officer at Yonder in Switzerland. She is a customer-oriented cross functional leader and worked in various industries such as IT/Telecommunications, Safety and MedTech.
Focussing on developing organizations and implementing the customer in the core of a business, she has established a Global Customer Service Organization in Europe and she has been responsible for big projects enabling remarkable customer-oriented changes.
As a truly people & customer-oriented leader she manages to create a vision, motivates and thus enables high performing teams.
Joanna kommer oprindeligt fra England og har arbejdet i forskellige brancher både i kundevendte og hovedkontorfunktioner og har ekspertise inden for strategiudvikling af kundeoplevelser, servicedesign, følelsesmæssig intelligens på arbejdspladsen, coaching, kundeservicetræning og foredrag.
Helén Rigamonti
Ambassador Sweden and Europe
Founding Member
She is an experienced leader with long experience in interim management roles.
She is an experienced leader with long experience in interim management roles. She has worked in several public and private sectors (mostly B2B &SaaS), leading customer success, customer service, and sales operations. As a true people and customer-oriented leader, she has a great track record for creating a positive customer impact while leading the transformation of a customer-centric culture in organizations.
With expertise in customer experience strategizing, combined more than 20 years of management and leadership experience, Helen now has an opportunity to push the development of Customer Experience. Together with IHM Business School, she will be teaching in the first Customer Experience Specialist education in Sweden – a two year higher education program.
Enrique Gomez Alonso
Ambassadør - Spanien og Portugal - Stiftende medlem
Enrique is a Director in Medallia’s XP (CX & EX) Consulting Team and an Insurance and Telco Industries Expert.
Nicolette Wuring
Ambassador The Netherlands and Europe
Nicolette is a maverick who pioneered Customer Experience since the beginning of this century.
Nicolette is a maverick who pioneered Customer Experience since the beginning of this century. Early on she recognized the major opportunity for businesses to build loyalty and long-term relationships with customers, creating organizational resilience for the future, whilst creating meaningful environments for people to work in and customers to do business with. Initially as SVP/Chief Customer Officer for public multinationals like Liberty Global, QVC, and Sky, she successfully guides organisations through transformational customer experience changes throughout Europe, bringing strategy together with pragmatism, adequately balancing shareholder goals with creating long term resilience.
Ray Gerber
Senior Adviser and Global Ambassador
Ray is the Chief Product Officer at Thunderhead, a global leader in customer engagement technologies
Ray is the Chief Product Officer at Thunderhead, a global leader in customer engagement technologies, with over 30 years’ experience in building innovative technologies for enterprise. He has extensive expertise in customer relationship management, customer decisioning and self-learning. He also worked in business process management, customer journey management and enterprise resource planning.
Ray leads the Thunderhead R&D team, responsible for our reputation for disruptive technology. Before Thunderhead, he was VP of Customer Experience at Pegasystems and VP of Engineering at Chordiant Software.
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