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The Challenge of the B2B Customer Experience Maturity Model? The CX Major Pillars for Your Organization Growth
Your way to Customer Experience Maturity in Just 8 Steps + 12 with CX and
A true global CX organization needs to speak and understand cultures, languages and differences. ECXO understands you, fluently.
A true global CX organization needs to speak and understand cultures, languages and differences. ECXO understands you, fluently.
Tips for Transforming to a Customer-Centric Company Culture
Customer-centricity can’t be achieved overnight – it requires dedicated commitment from everyone in the organization
Kundesucces - at så frøene til gensidig vækst
Kundesucces er ikke en ny rolle, men den er hurtigt blevet mainstream i takt med, at virksomhederne nu anerkender dens bidrag til forretningsvækst.
Kundeoplevelse og servicestyring; møde langs kunderejsen
Customer Journey er en vigtig fællesnævner mellem CX- og Service Management-rammerne. Selv om deres tilgange kan være forskellige, har de begge det fælles mål at skabe en god kundeoplevelse.
Q. Alan, hvad er din holdning til et stort CX-transformationsprogram som en strategi? A. Det virker ikke!!!
Da jeg blev bedt om at dele mine synspunkter om dette emne, føltes det bekendt, da jeg er blevet spurgt om dette før af kunder og potentielle kunder, af CX Practitioners og CEO's, og mit svar er altid det samme
Strategier til at skabe overraskelse og glæde for at fremkalde positive følelser
Overraskelse og glæde er almindeligt anvendte begreber inden for strategien for kundeoplevelser.
Nyheder og meddelelser
Building a CX Driven B2B Operating Model by Eytan Hattem, Chief Customer Officer at Prodware.
The ECXO- European Customer Experience Organization is thrilled to present Building a CX Driven B2B
The European Customer Experience Organization – Upcoming Events, Research, and Activities for You
The European Customer Experience Organization – Upcoming Events, Research, and Activities for You
From CX to Distinctive Experiences with Joe Pine
The European Customer Experience Organization is delighted to announce Joe Pine, discussing From #CX to Distinctive Experiences with our CX community. https://ecxo.org/customer-experience-super-events-from-cx-to-distinctive-experiences-with-joe-pine/
#experienceeconomy #servicedesign
How AI will Change the Status Quo in CX in 2022 – ECXO In partnership with Five9
A Super CX Event: How AI Will Change the Status Quo in Customer Experience in 2022 – In partnership with Five9 and ECXO on February 23, 2 PM CET or 1 PM GMT
Journey Orchestration (JO) in Practice II by Ray Gerber at Thunderhead
The European Customer Experience Organization (ECXO) invites you to Journey Orchestration (JO) in Practice II by Ray Gerber at Thunderhead. You are all welcome to the open-access webinar with 120 places available. On February 16, 2 PM CET or 1 PM GMT.
eCXO day: Ron Kaufman, one of the best CX and EX Speakers around the Globe presenting in ECXO
Ron Kaufman, one of the best Customer and Employee Experience and Services Doers and Speakers around the globe, will present for eCXo Day
Tabitha Dunn som gæstetaler til ECXO annonceret
Du er inviteret til vores andet arrangement med den fantastiske Tabitha Dunn, Chief Customer Officer, Head of Customer Experience and Global Sales Excellence hos Ericsson.
Dr. Marcell Vollmer er den første gæstetaler for ECXO annonceret
Vores første taler vil være Dr. Marcell Vollmer, partner og direktør hos BCG, den 14. april kl. 19.00 CET og 18.00 UK på zoom-webinar.
ECXO indgår partnerskab med CX Academy
Vi er glade for, at CX Academy har valgt ECXO - European Customer Experience Organization som partner i deres top og praktiske CX-uddannelses- og certificeringsprogram & vi ser frem til dette fantastiske samarbejde
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