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Steve Belgraver

Realising the Virtuous Loop by complementing CX with ITIL CSI

ITIL CSI and CX Closed Loop are two approaches that share important similarities in their objectives, processes, and benefits of continual improvement. Although they also have some differences in their scope, methods, and requirements both approaches can help organizations achieve better outcomes for their customers and stakeholders.

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Ricardo Saltz Gulko

From CX to Distinctive Experiences with Joe Pine

The European Customer Experience Organization is delighted to announce Joe Pine, discussing From #CX to Distinctive Experiences with our CX community. https://ecxo.org/customer-experience-super-events-from-cx-to-distinctive-experiences-with-joe-pine/
#experienceeconomy #servicedesign

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CX Academy
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Ricardo Saltz Gulko

ECXO indgår partnerskab med CX Academy

Vi er glade for, at CX Academy har valgt ECXO - European Customer Experience Organization som partner i deres top og praktiske CX-uddannelses- og certificeringsprogram & vi ser frem til dette fantastiske samarbejde

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