Read more about the article The Story of Jose – A Tale About Customer Experience
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The Story of Jose – A Tale About Customer Experience

The story is about Jose, a Customer Service Manager at TechEase. He understood the importance of customers and treated them with respect, empathy, and kindness. He faced many challenges in bringing a customer-centric culture to TechEase, but he remained steadfast in his pursuit of customer satisfaction. His resilience began to make a difference, and his colleagues started to notice the positive impact of his efforts.

Fortsæt med at læseThe Story of Jose – A Tale About Customer Experience
Read more about the article Revolutionize Your Business with Customer-centric Solutions using Design Thinking
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Revolutionize Your Business with Customer-centric Solutions using Design Thinking

Get ready to ride the waves of digital transformation and take your business to new heights! The digital age has brought about a sea of change, and one methodology shines like a lighthouse in the distance, leading the way to success. Yes, we're talking about Design Thinking - the powerful approach that will help you enhance your customer experience and take your organization to the next level!

Fortsæt med at læseRevolutionize Your Business with Customer-centric Solutions using Design Thinking

Coming up: The Yes Code: Cracking the Practical Side of AI-Empowered Customer Conundrum with Lior Arussy

🎉 The European Customer Experience Organization (ECXO) is delighted to announce our first Linkedin live session in 2024:  🔍 The Yes Code: Cracking the Practical Side of AI-Empowered Customer Conundrum 🤖💼 with Lior…

Fortsæt med at læseComing up: The Yes Code: Cracking the Practical Side of AI-Empowered Customer Conundrum with Lior Arussy
Read more about the article Challenges in Achieving Real Personalization for Enhanced Customer Experiences
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Challenges in Achieving Real Personalization for Enhanced Customer Experiences

Personalisation and hyperpersonalisation are as old the dinosaurs. In the same year Jurassic Park arrived in our cinemas (1993), Don Peppers and Martha Rogers predicted in their great book,The One…

Fortsæt med at læseChallenges in Achieving Real Personalization for Enhanced Customer Experiences
Read more about the article Can a Customer Data Platform Enhance Your Customers’ Experience?
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Can a Customer Data Platform Enhance Your Customers’ Experience?

Join us for an insightful event presented by the European Customer Experience Organization (ECXO) in collaboration with SAS, a leading global analytics software company - Empowering Better Outcomes. 📅 When:…

Fortsæt med at læseCan a Customer Data Platform Enhance Your Customers’ Experience?