Read more about the article Quantum CX: Exploring the Fascinating Connection Between Quantum Physics and Customer Experience
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Quantum CX: Exploring the Fascinating Connection Between Quantum Physics and Customer Experience

This time I explore the relationship between Quantum Physics and Customer Experience. Although these two subjects may seem unrelated, there are some fascinating parallels between them. Quantum physics is the study of the very small, but it can teach us some valuable lessons about improving customer experience, which is vital in the global business world.

Fortsæt med at læseQuantum CX: Exploring the Fascinating Connection Between Quantum Physics and Customer Experience
Read more about the article The role of emotions in CX and how you can use them to design better experiences
The emotions in CX

The role of emotions in CX and how you can use them to design better experiences

Neuroscience is such a fascinating field of study!! And emotions are part of the human experience and as a consequence, a big part of the CX strategy. Being intentional in designing experiences that trigger the desired emotions is essential to achieving brand loyalty and retention. Check this article for some tips on how to stimulate these desired emotions.

Fortsæt med at læseThe role of emotions in CX and how you can use them to design better experiences

Coming up: The Yes Code: Cracking the Practical Side of AI-Empowered Customer Conundrum with Lior Arussy

🎉 The European Customer Experience Organization (ECXO) is delighted to announce our first Linkedin live session in 2024:  🔍 The Yes Code: Cracking the Practical Side of AI-Empowered Customer Conundrum 🤖💼 with Lior…

Fortsæt med at læseComing up: The Yes Code: Cracking the Practical Side of AI-Empowered Customer Conundrum with Lior Arussy

The Yes Code: Cracking the Practical Side of AI-Empowered Customer Conundrum 🤖💼 with Lior Arussy

🎉 The European Customer Experience Organization (ECXO) is delighted to announce our first Linkedin live session in 2024:  🔍 The Yes Code: Cracking the Practical Side of AI-Empowered Customer Conundrum 🤖💼 with Lior…

Fortsæt med at læseThe Yes Code: Cracking the Practical Side of AI-Empowered Customer Conundrum 🤖💼 with Lior Arussy