Read more about the article The Double Agents of CX: Who are they and what do they do?
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The Double Agents of CX: Who are they and what do they do?

Create a solid team of double agents in your organization to help you deliver excellent CX. They are a powerhouse that is crucial for driving greater customer satisfaction, better customer experience, and business success. To achieve this, focus on assessing current processes, establishing a customer-centric culture, implementing the right technology, setting clear goals, and continuously educating and empowering your team. Sounds good, doesn’t it? In this article, let’s explore some of the necessary steps to make it happen.

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Read more about the article A new episode of Experience the Difference Podcast Series: with the amazing Irina Mostovaya
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A new episode of Experience the Difference Podcast Series: with the amazing Irina Mostovaya

We are excited to share this week's episode of Experience the Difference: The European Customer Experience Organization (ECXO) Podcast Series with the amazing Irina Mostovaya, hosted by Christopher Brooks Listen…

Fortsæt med at læseA new episode of Experience the Difference Podcast Series: with the amazing Irina Mostovaya
Read more about the article Just Shut Up: Talking Less and Listening More for a Stellar Employee and Customer Experience
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Just Shut Up: Talking Less and Listening More for a Stellar Employee and Customer Experience

In a world filled with noise, the art of listening can be the key to success. Discover the benefits of talking less and listening more for a stellar employee and customer experience.

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Read more about the article The Upcoming Impact of AI on Enterprise Technology Design: Enhancing CX and Business Outcomes
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The Upcoming Impact of AI on Enterprise Technology Design: Enhancing CX and Business Outcomes

 Upcoming Impact of AI on Enterprise Technology Design: Enhancing CX and Business Outcomes Article source: https://www.eglobalis.com/the-upcoming-impact-of-ai-on-enterprise-technology-design-enhancing-cx-and-business-outcomes/ Introduction Artificial Intelligence is revolutionizing enterprise technology, and will redefine enterprise software design, and…

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Read more about the article Four Gold ROI Metrics – CXROI Part III with Lynn Hunsaker
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Four Gold ROI Metrics – CXROI Part III with Lynn Hunsaker

The European Customer Experience Organization (ECXO) is excited to announce our final CX ROI session of 2024, featuring Lynn Hunsaker, CCO at ClearAction Continuum. Subscribe here: https://www.linkedin.com/events/7198450870034821120/comments/ When: June 5th, 2024…

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Read more about the article Customer-centric leadership – what does it really mean?
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Customer-centric leadership – what does it really mean?

Being customer-centric as a leader is not just a trendy phrase; it involves a deeper understanding of and alignment with customer needs, desires, and experiences. What does it mean to be a customer-centric leader? It means viewing the world through the customer's eyes, making decisions that enhance their experiences, and never forgetting that customers ultimately define our success. This paradigm shift in leadership benefits not only the organization but also fosters lasting and meaningful relationships with customers. This blog post will explore the essence of customer-centric leadership and key factors that form the basis of a successful customer-focused organization.

Fortsæt med at læseCustomer-centric leadership – what does it really mean?
Read more about the article Mastering the Fine Art of Delivering Candid Feedback for better CX and EX
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Mastering the Fine Art of Delivering Candid Feedback for better CX and EX

I often hear that providing feedback is one of the hardest things for most people, both in personal and professional environments. I have to agree, it's quite difficult indeed. And that's why this time I analyze the importance of delivering candid feedback for better customer and employee experience, while exploring the psychological principles behind feedback, including cognitive dissonance, and offer insight into how to navigate feedback effectively.

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