Read more about the article The Story of Jose – A Tale About Customer Experience
posts header on ECXO

The Story of Jose – A Tale About Customer Experience

The story is about Jose, a Customer Service Manager at TechEase. He understood the importance of customers and treated them with respect, empathy, and kindness. He faced many challenges in bringing a customer-centric culture to TechEase, but he remained steadfast in his pursuit of customer satisfaction. His resilience began to make a difference, and his colleagues started to notice the positive impact of his efforts.

Fortsæt med at læseThe Story of Jose – A Tale About Customer Experience
Read more about the article The Majestic Dance between AI and Humans in CX
posts header on ECXO

The Majestic Dance between AI and Humans in CX

In this article, I discuss the importance of human creativity in creating a sustainable and meaningful customer experience. While AI can enhance customer experience, it cannot replace human creativity. Instead, AI and human creativity should work together to create an efficient, personalized, empathetic, and innovative customer experience that touches the heart, captivates the mind, and leaves a lasting impression. When AI and human creativity collaborate, they create experiences that make a difference in the world and to the customers.

Fortsæt med at læseThe Majestic Dance between AI and Humans in CX
Read more about the article Economics of Empathy – Why Customer, Employee, and AI Centricity Pays, featuring Dr. Natalie Petouhoff
Formato convencional 1

Economics of Empathy – Why Customer, Employee, and AI Centricity Pays, featuring Dr. Natalie Petouhoff

Economics of Empathy: Why Customer, Employee, and AI Centricity Pays, featuring the esteemed Dr. Natalie Petouhoff Subscribe directly on Linkedin: https://www.linkedin.com/events/7175933144464826369/comments/ The European Customer Experience Organization (ECXO) is thrilled to announce our upcoming…

Fortsæt med at læseEconomics of Empathy – Why Customer, Employee, and AI Centricity Pays, featuring Dr. Natalie Petouhoff
Read more about the article 🌟✨ Celebrating CX Day Everyday: In the ECXO, Where Passion Meets Experience! ✨🌟
09(13)

🌟✨ Celebrating CX Day Everyday: In the ECXO, Where Passion Meets Experience! ✨🌟

🌟✨ Celebrating CX Day Everyday: In the ECXO, Where Passion Meets Experience! ✨🌟 Dear ECXO  and Global CX Community, Every day is a chance to embrace and enhance the customer…

Fortsæt med at læse🌟✨ Celebrating CX Day Everyday: In the ECXO, Where Passion Meets Experience! ✨🌟
Read more about the article Beyond Profit: The Ascendancy of Brand Purpose in B2B
Fotocomposicion ECXO(1)

Beyond Profit: The Ascendancy of Brand Purpose in B2B

Article source: The Rising Tide of Brand Purpose in B2B https://www.eglobalis.com/the-rising-tide-of-brand-purpose-in-b2b/ There's an old adage in customer experience. Where B2C goes, B2B follows. But, the distinction between the two is…

Fortsæt med at læseBeyond Profit: The Ascendancy of Brand Purpose in B2B