#journeymapping

Read more about the article Customer Journey Mapping 2.0: From Linear Fantasy to Adaptive Reality
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Customer Journey Mapping 2.0: From Linear Fantasy to Adaptive Reality

Why traditional journey maps don't capture real customer behavior Are you tired of the old, predictable customer journey maps that fail to reflect how people actually behave? Discover the engaging world of Journey Mapping 2.0, where paths are no longer linear but adaptive, reflecting the chaos and complexity of real human emotions and behaviors. Dive into this transformational approach and learn how you can design better experiences by understanding the true, unpredictable nature of customer journeys. Ready to embrace the mess and craft journeys that resonate with reality? Join us in exploring this innovative and exciting perspective.

Fortsæt med at læseCustomer Journey Mapping 2.0: From Linear Fantasy to Adaptive Reality
Read more about the article A Comprehensive Analysis of AI’s Impact on the Employee Experience by Ricardo Saltz Gulko
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A Comprehensive Analysis of AI’s Impact on the Employee Experience by Ricardo Saltz Gulko

A Comprehensive Analysis of AI’s Impact on the Employee Experience by Ricardo Saltz Gulko As we have explored, AI is fundamentally transforming the employee experience, touching every aspect from recruitment…

Fortsæt med at læseA Comprehensive Analysis of AI’s Impact on the Employee Experience by Ricardo Saltz Gulko
Read more about the article The Cross-Cultural Conundrum: Embracing European Diversity and Complexity in Customer Experience

The Cross-Cultural Conundrum: Embracing European Diversity and Complexity in Customer Experience

Navigating the Complexities of Customer Experience Across European Cultures Article source here: CX maturity models in Europe vary from country to country. Some have barely started or are still in…

Fortsæt med at læseThe Cross-Cultural Conundrum: Embracing European Diversity and Complexity in Customer Experience