Ricardo Saltz Gulko
Medstifter
Ricardo er Eglobalis, Innovation and Experience Consulting Agency, Managing Director, en global strateg og rådgiver for topcheferne med fokus på forenkling af oplevelser og drift.
Ricardo er Eglobalis, Innovation and Experience Consulting Agency, Managing Director, en global strateg og rådgiver for C-suite-ledelsen, med fokus på forenkling af oplevelser og drift, kulturforandring, OX, CX, EX transformativt design, teknologianvendelse, innovation og menneskelig tilpasningsevne.
Han er medstifter og initiativtager af ECXO, European Customer Experience Organization, vores globale sammenslutning.
Han har arbejdet og været konsulent for adskillige globale teknologivirksomheder som Oracle, Ericsson, HP, Samsung, SAP, Thyssenkrupp, Amdocs og VW som global leder og strateg. Hans fokus er på kundeoplevelse og succes, forandring og driftserfaring. Han arbejder med globale teknologivirksomheder, der har til formål at transformere sig selv, og han er også en keynote-taler.
Han har en MBA fra Kellogg Graduate School of Management, IL USA, og har en bacheloruddannelse i IS & Industrial Engineering. Han er en verdensborger, der taler flydende fem sprog og bor i München, Bayern.
Susanne Fries-Palm
Senior Advisor, Ambassador Switzerland and Europe - Founding Member
Susanne Fries-Palm is the Chief Customer Officer at Yonder in Switzerland. She is a customer-oriented cross functional leader and worked in various industries such as IT/Telecommunications, Safety and MedTech.
Susanne Fries-Palm is the Chief Customer Officer at Yonder in Switzerland. She is a customer-oriented cross functional leader and worked in various industries such as IT/Telecommunications, Safety and MedTech.
Focussing on developing organizations and implementing the customer in the core of a business, she has established a Global Customer Service Organization in Europe and she has been responsible for big projects enabling remarkable customer-oriented changes.
As a truly people & customer-oriented leader she manages to create a vision, motivates and thus enables high performing teams.
Joanna kommer oprindeligt fra England og har arbejdet i forskellige brancher både i kundevendte og hovedkontorfunktioner og har ekspertise inden for strategiudvikling af kundeoplevelser, servicedesign, følelsesmæssig intelligens på arbejdspladsen, coaching, kundeservicetræning og foredrag.
Enrique Gomez Alonso
Ambassadør - Spanien og Portugal - Stiftende medlem
Enrique is a Director in Medallia’s XP (CX & EX) Consulting Team and an Insurance and Telco Industries Expert.
Ray Gerber
Senior Adviser and Global Ambassador
Ray is the Chief Product Officer at Thunderhead, a global leader in customer engagement technologies
Ray is the Chief Product Officer at Thunderhead, a global leader in customer engagement technologies, with over 30 years’ experience in building innovative technologies for enterprise. He has extensive expertise in customer relationship management, customer decisioning and self-learning. He also worked in business process management, customer journey management and enterprise resource planning.
Ray leads the Thunderhead R&D team, responsible for our reputation for disruptive technology. Before Thunderhead, he was VP of Customer Experience at Pegasystems and VP of Engineering at Chordiant Software.
Sue Nabeth-Moore
Ambassadør - Frankrig - Stiftende medlem
Sue er stifter af Success Track Enterprise, et CS-rådgivnings- og coachingfirma, og en passioneret og aktiv fortaler for kundesucces (CS) i Europa.
Sue er en passioneret og aktiv fortaler for kundesucces (CS) i Europa. Sue er grundlægger af Success Track Enterprise, et CS-rådgivnings- og coachingfirma, samt medstifter af Customer Success Mastermind/Success Chain, et løbende CS-trænings- og karriereudviklingsprogram, der hjælper CS/CX-folk og kunder med at erhverve nye færdigheder for at vokse sammen.
Hun organiserer CS-møder i Paris (tidligere også i Lissabon) og var medstifter af den første fransktalende CS-begivenhed, Engage Paris. Hun er en regelmæssig taler og moderator ved CS-arrangementer.
Emma Sutton
Ambassador – UK, Ireland, and EMEA - Founding Member
Emma Sutton, Chief Experience Officer (CXO) at Oracle.
Emma Sutton, Chief Experience Officer (CXO) at Oracle. Anyone that comes into contact with Emma, will immediately feel her energy and passion for all things customer. Day to day, she works globally, helping organizations understand how they transform their business and find creative & innovative solutions to help them move closer to their customers.
For the last 5 years, Emma, has worked for Oracle – the only provider of fully integrated technology solutions that span both infrastructure and applications. Today’s businesses, however need more than just the best technology solutions. Utilising her 25+ years in leadership roles in both retail and financial services, Emma brings her wealth of experience to businesses – large and small – to enable them to utilise the cloud to deliver award winning programmes, greater engagement, results and efficiencies. She is passionate about helping customers create empathy for their brands with their customers and deliver meaningful interactions that enable
them to impact their bottom line.
An early adopter of the Chief Customer Role, Emma has been instrumental in shaping what good looks for one of the newest seats at the boardroom table and is a regular face & thought leader at pan-industry discussion and debate.
When not talking all things customer, Emma lives in the North West of the UK, and can be found in the countryside ….. with her beloved horses.
João Pereira
Commercial Vice President EMEA/APAC and Customer Experience Expert | MBA milkrite | InterPuls I am a results-driven leader with a passion for pushing boundaries and innovative thinking.
I am a results-driven leader with a passion for pushing boundaries and innovative thinking. With over 15 years of experience in sales, marketing, and customer experience, I have developed the critical skills needed to drive customer-centric strategies and foster innovation. As the Commercial VP for EMEA/APAC and Customer Experience at milkrite | InterPuls, my focus is on deeply understanding and addressing customer needs through the study of human behaviour and psychology. I am also committed to mentoring and supporting aspiring professionals in customer experience, marketing, customer success, and sales, with a strong emphasis on the human side of business.
Thomas Karlsson
Ambassador Nordics Region and Europe
Thomas Karlsson is Senior Advisor Customer Experience at SAS Institute Nordics and has a passion for helping organizations build world class customer experiences.
Neil Davey
Æresambassadør - Stiftende medlem
Neil Davey er chefredaktør på MyCustomer. Neil er en erfaren erhvervsjournalist og redaktør og har arbejdet på en række forskellige aviser.
Neil Davey er chefredaktør på MyCustomer. Neil er en erfaren erhvervsjournalist og redaktør og har arbejdet på en række aviser, magasiner og websteder i løbet af de sidste 15 år, herunder Internet Works, CXO Magazine og Business Management. Han kom til Sift Media i 2007.
Mario Sepp
Ambassador - Austria - Founding Member
Mario Sepp is the founder of “Gastspiel”, located in Austria. He spent 20 years in the aviation industry.
Mario Sepp is the founder of “Gastspiel”, located in Austria. He spent 20 years in the aviation industry. Starting as an electronic engineer, he made his way through various national & international assignments to become EVP Strategy, Business Development & Marketing at the World’s second largest technical service provider to the airline industry. After finishing his Executive MBA, he deepened his knowledge on customer centricity at the Harvard Business School with Prof. Ranjay Gulati. His first efforts in the field of Service Design were internationally recognized with the Budgie Award in London, in the category of “Best Service Provider”, for an exceptional easyjet maintenance concept. This award ceremony marked a crucial turning point in his career, as he became increasingly aware of the possible applications of Service Design. In spring 2012, he therefore founded the consulting company "Gastspiel”, located in Austria, delivering Service & Experience Design and Business Innovation for national & international corporations from a cross-section of various sectors in the fields of production & service delivery.
Vincent Placer
CEO at Teletech.
As a professional with over 20 years of experience, I have always been passionate about putting customers at the forefront of business strategy in both B2C and B2B environments.
Vincent Placer is the CEO at Teletech.
As a professional with over 20 years of experience, I have always been passionate about putting customers at the forefront of business strategy in both B2C and B2B environments. In the telecom industry, I have successfully anticipated customer needs to shape the company's strategic direction and executed effective B2B customer relationship marketing plans.
My experience leading customer relationship and experience transformation programs for top companies
like Nespresso, Nestlé, Christian Dior, LVMH, Carrefour or Nissan showcases my ability to drive positive change.
As CEO of a BPO player, I utilize my customer-focused approach to create a cutting-edge technology and
human-centered strategy for exceptional customer relations.
With my perspective, gained from marketing and operational roles, I can address customer expectations
across diverse environments and channels (digital, phone, retail). I have developed a motivational
management style with record of building and retaining teams. I am poised to lead a transformation with a comprehensive vision for customer centricity, such as streamlining customer journeys, digitizing customer relationships, and fostering a culture of customer focus. In a growth context, I can adequately manage the balance of efficiency, quality, and cost to enhance the overall customer experience.
Ines Järvsoo
Ambassador Estonia and Europe - Founding Member
Ines has over 20 years of experience in Customer Base Management, focusing on effective Customer Lifecycle management and increasing Customer Base Loyalty and Value.
Ines has over 20 years of experience in Customer Base Management, focusing on effective Customer Lifecycle management and increasing Customer Base Loyalty and Value, while embracing data and keeping a close eye on Customer Experience. She is passionate about helping companies to develop and deliver strong customer experiences. Defining the gaps between company and customers, knowing where experiences fall short, which experiences matter most and finding ways to design experiences that exceed customer expectations.
She is originally from Estonia but have worked in Egypt, Italy, France, Switzerland, USA and Croatia.
Steve Belgraver
Ambassador The Netherlands and Europe, Founding Member
A Service Management professional Steve has 15+ years’ experience in the world of B2B enterprise telecoms and ICT.
A Service Management professional Steve has 15+ years’ experience in the world of B2B enterprise telecoms and ICT. Enriched with a multicultural background by having worked and lived in a number of countries and reinforced with academic credentials from 4 universities Steve is driven by a strong desire to explore new experiences and practice his belief in life-long learning. After earning an MBA Steve's passion for improving the client experience led him to discover the field of Customer Experience several years ago. More recently his focus has centered on the nexus where CX and Service Management meet. A cross-functional leader with a solid history in corporate client-facing customer experience management, Steve has a deep understanding of how different business functions spanning the corporate journey influence the customer experience. By advocating the CX perspective with the broader stakeholder communities Steve continually strives to collaboratively ensure the business consistently meets client expectations.
Dr. Marcin Chlodnicki
Ambassador - Poland and Europe
Dr. Marcin is the founding member and active trainer at Service Design Poland. He also
manages his own design practice, Business Development Solutions Sp. z o.o..
With extensive experience, he has conducted thousands of hours of training in Design Thinking, Service Design, Customer Experience Design, and UXD. He is the esteemed author of the popular book, "Service Design in Polish".
Dr. Marcin pioneered the service design trend in Europe and crafted the service design management methodology for the Institute of Industrial Design. He has served as a jury
member for the Dobry Wzór competition and authored numerous scientific and advisory articles, along with several books.
As a lecturer at renowned Polish and European universities, he has also shared his expertise as a trainer in countries such as Belgium, Germany, Slovenia, Portugal, and Finland.
Dr. Chlodnicki is an active member of esteemed organizations including Service Design Network, European Academy of Marketing, and co-founder of Service Design Poland. Since the fall of 2023, he has held the distinguished title of ambassador by the European Customer Experience Organization (ECXO) for Poland and the entire European region.
He collaborates with designers worldwide, contributing to the creation of innovative services across various industries, from tourism to banking, insurance, retail, telecom showrooms, and legal and tax offices, as well as medical clinics.
Dr. Marcin has worked with renowned companies including BMW, BP, Dominet Bank, Invest-Bank, Coca-Cola, Jerónimo Martins, ERGO Hestia, Hefra SA, Infoscope, Sasol, Telefonia Dialog, MiniMAL/Billa, Sfinks SA, Volkswagen AG, Warsaw Convention Bureau, Vistula, beyond.pl, MTP, NICKEL Development, POZnan*, and others.
Antonio Grasso
Ambassadør - Italien - Stiftende medlem
Antonio er stifter og CEO for den italienske startupvirksomhed Digital Business Innovation Srl og betragtes som en af de bedste influencers inden for digital transformation...
Antonio er stifter og CEO for den italienske startupvirksomhed Digital Business Innovation Srl og betragtes som en af de bedste influencere inden for digital transformation på områderne kunstig intelligens, cybersikkerhed, digital transformation, Internet of Things og blockchain.
Han er rådgiver, konsulent for virksomheder og den offentlige sektor og mentor for mange nystartede virksomheder. Han samarbejder i øjeblikket med Siemens, Intel, Europa-Kommissionen, Atos, Cisco, Cisco, Ericsson, IBM, Talend, Huawei, Automation Anywhere, Oracle, Splunk, HPE, ASG tech og mange andre som indholdsrådgiver, B2B-influencer, forfatter og softwareinnovator.
Han er global jurymedlem for FN's SDG's - Global Entreps Award,
Antonio er en akkrediteret og kvalificeret global mentor for startups og skaleringer af World Business Angels Investment Forum.
Hans etiske vision om digital transformation har gjort ham aktiv på mange sociale kanaler, som alle er dedikeret til at sprede viden, især til udviklingslandene. Antonio har til formål at hjælpe med at udbrede begrebet digital transformation, og han deltager aktivt på de sociale medier for at bringe det nyeste indhold om nye, fremvoksende teknologier og deres anvendelse til at sikre en bedre fremtid.
Antonio Grasso har over 37 års erfaring med adskillige projekter inden for informationsteknologi for både virksomheder og den offentlige sektor. Han mener, at digital transformation er en digital udviklingsproces, der omfatter mange aspekter, og at teknologi kun er en del af puslespillet. For ham er den største forhindring en kulturel ændring, og en strategisk tilgang til at imødegå denne epokegørende ændring er af afgørende betydning.
Sylvia Lohr
Ambassador DACH and Europe - Stiftende medlem
Sylvia Lohr is leading the B2B-marketing for Enterprise division at Nuance covering DACH, BeNelux and Eastern Europe.
Agnieszka Sulicka-Faverey
Ambassador The Netherlands, Poland and Europe - Stiftende medlem
Agnieszka Sulicka-Faverey, She is a Senior Manager Business Experience at Stora Enso
Luigina Ferraro
Ambassador Italia and Europe
Luigina is a CEO of INCIPIT, a company that she founded many years ago, focused on customer experience and feedback management.
Tzachi Ben-Sasson
Ambassador Israel and Global - Stiftende medlem
Tzachi is an Organizational Psychologist with over 25 years of experience in Voice of the Customer, Customer Experience and Consulting.
Tzachi is an Organizational Psychologist with over 25 years of experience in Voice of the Customer, Customer Experience and Consulting. For the past 10 years Tzachi is leading the Amdocs global Voice of the Customer program, surveying all Amdocs key customers and working in over 30 countries. Prior to Amdocs, Tzachi worked for Deloitte. Tzachi is passionate about Customer Advocacy, Decision Making, Culture, interpersonal communication and travel.
Agustí Molías Martínez
Ambassador Spain and Europe - Founding Member
Agusti is the CEO of The Client Group. An entrepreneur lifestyle, I seek to transform people by provoking change in organizations.
Agusti is the CEO of The Client Group. An entrepreneur lifestyle, I seek to transform people by provoking change in organizations. My extensive experience in customer relationships, with a high expertise in customer management and talent transformation, as well as my presence in the media, conferences and events, gives me an opportunity to push the development of Customer Experience and Customer Management. I try to take advantage of it. I prefer to inspire rather than to mandate, to inspire rather than to command, to motivate rather than to boss.
Carlos del Corral
Ambassador Nordics Region and Europe
Carlos del Corral, CEO of Lumoa, is a customer-centric leader with a deep passion for data and innovation.
Carlos del Corral, CEO of Lumoa, is a customer-centric leader with a deep passion for data and innovation. With a wealth of experience in leading technology companies like Nokia and Microsoft, as well as being the founder and CEO of Lumoa, Carlos has firsthand experience. He has guided some of the world's best global brands in delivering exceptional customer experiences.
Victor Frossling
Ambassador Nordics Region and Europe
Victor is a senior consultant at Redway with solid expertise in customer experience, marketing strategy and business development.
Oleksandr Molchanov
Full-stack WordPress developer
Web application and website developer
Web application and website developer
Dave Sims
Teknisk rådgiver, design og udvikling - Stiftende medlem
Med over 22 års erfaring inden for webudvikling brænder Dave for at give kunderne personlig service og løsninger, der er skræddersyet til deres behov.
Med over 22 års erfaring inden for webudvikling brænder Dave for at give kunderne personlig service og løsninger, der er skræddersyet til deres behov.
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