Ricardo Saltz Gulko
Medstifter
Ricardo er Eglobalis, Innovation and Experience Consulting Agency, Managing Director, en global strateg og rådgiver for topcheferne med fokus på forenkling af oplevelser og drift.
Ricardo er Eglobalis, Innovation and Experience Consulting Agency, Managing Director, en global strateg og rådgiver for C-suite-ledelsen, med fokus på forenkling af oplevelser og drift, kulturforandring, OX, CX, EX transformativt design, teknologianvendelse, innovation og menneskelig tilpasningsevne.
Han er medstifter og initiativtager af ECXO, European Customer Experience Organization, vores globale sammenslutning.
Han har arbejdet og været konsulent for adskillige globale teknologivirksomheder som Oracle, Ericsson, HP, Samsung, SAP, Thyssenkrupp, Amdocs og VW som global leder og strateg. Hans fokus er på kundeoplevelse og succes, forandring og driftserfaring. Han arbejder med globale teknologivirksomheder, der har til formål at transformere sig selv, og han er også en keynote-taler.
Han har en MBA fra Kellogg Graduate School of Management, IL USA, og har en bacheloruddannelse i IS & Industrial Engineering. Han er en verdensborger, der taler flydende fem sprog og bor i München, Bayern.
Susanne Fries-Palm
Senior Advisor, Ambassador Switzerland and Europe - Founding Member
Susanne Fries-Palm is the Chief Customer Officer at Yonder in Switzerland. She is a customer-oriented cross functional leader and worked in various industries such as IT/Telecommunications, Safety and MedTech.
Susanne Fries-Palm is the Chief Customer Officer at Yonder in Switzerland. She is a customer-oriented cross functional leader and worked in various industries such as IT/Telecommunications, Safety and MedTech.
Focussing on developing organizations and implementing the customer in the core of a business, she has established a Global Customer Service Organization in Europe and she has been responsible for big projects enabling remarkable customer-oriented changes.
As a truly people & customer-oriented leader she manages to create a vision, motivates and thus enables high performing teams.
Joanna kommer oprindeligt fra England og har arbejdet i forskellige brancher både i kundevendte og hovedkontorfunktioner og har ekspertise inden for strategiudvikling af kundeoplevelser, servicedesign, følelsesmæssig intelligens på arbejdspladsen, coaching, kundeservicetræning og foredrag.
Enrique Gomez Alonso
Ambassadør - Spanien og Portugal - Stiftende medlem
Enrique is a Director in Medallia’s XP (CX & EX) Consulting Team and an Insurance and Telco Industries Expert.
Ray Gerber
Senior Adviser and Global Ambassador
Ray is the Chief Product Officer at Thunderhead, a global leader in customer engagement technologies
Ray is the Chief Product Officer at Thunderhead, a global leader in customer engagement technologies, with over 30 years’ experience in building innovative technologies for enterprise. He has extensive expertise in customer relationship management, customer decisioning and self-learning. He also worked in business process management, customer journey management and enterprise resource planning.
Ray leads the Thunderhead R&D team, responsible for our reputation for disruptive technology. Before Thunderhead, he was VP of Customer Experience at Pegasystems and VP of Engineering at Chordiant Software.
Helén Rigamonti
Ambassador Sweden and Europe
Founding Member
She is an experienced leader with long experience in interim management roles.
Sylvia Lohr
Ambassador DACH and Europe - Stiftende medlem
Sylvia Lohr is leading the B2B-marketing for Enterprise division at Nuance covering DACH, BeNelux and Eastern Europe.
Christopher Brooks
Ambassadør - Storbritannien - Stiftende medlem
Han har tidligere været leder af Lexden CX og leder nu den prisbelønnede internationale rådgivning om kundeoplevelser og teknologiløsninger hos Clientship CX.
Christopher is a global customer experience specialist with over twenty years consultancy and clientside experience, helping clients profit from customer's-world led thinking. As Managing Director of international CX practice Lexden CX he believes truly great CX practice creates betterment for all customers, employees, communities, society and shareholders.
In addition, he is a keen contributor to the CX community: host of the CXSuperheroes podcast series, member of the ECXO, articles writer for MyCustomer and CX Today, creator of the 'Making a Difference' CX, Founder of the Customer Experience World Games and a guest lecturer on CX Management at International University of Monaco.
Kari Korkiakoski
Ambassadør - Finland - stiftende medlem
Kari er administrerende direktør for Futurelab Finland, en virksomhed, som han grundlagde i 2010. Futurelab fokuserer på rådgivning om CX-strategi.
Kari er administrerende direktør for Futurelab Finland, en virksomhed, som han grundlagde i 2010. Futurelab fokuserer på rådgivning om CX-strategi. Inden for de sidste 10 år har Kari skrevet tre bøger alene eller sammen med andre forfattere. En af dem kan findes på Amazon under titlen "Amazing customer experience". Den seneste bog handlede om sammenhængen mellem CX og EX.
I Futurelab Finland har vi fem konsulenter. Udover at være konsulent er Kari også partner i en nordisk e-handelsvirksomhed og et online-fokuseret revisionsfirma.
Sue Nabeth-Moore
Ambassadør - Frankrig - Stiftende medlem
Sue er stifter af Success Track Enterprise, et CS-rådgivnings- og coachingfirma, og en passioneret og aktiv fortaler for kundesucces (CS) i Europa.
Sue er en passioneret og aktiv fortaler for kundesucces (CS) i Europa. Sue er grundlægger af Success Track Enterprise, et CS-rådgivnings- og coachingfirma, samt medstifter af Customer Success Mastermind/Success Chain, et løbende CS-trænings- og karriereudviklingsprogram, der hjælper CS/CX-folk og kunder med at erhverve nye færdigheder for at vokse sammen.
Hun organiserer CS-møder i Paris (tidligere også i Lissabon) og var medstifter af den første fransktalende CS-begivenhed, Engage Paris. Hun er en regelmæssig taler og moderator ved CS-arrangementer.
Mario Sepp
Ambassador - Austria - Founding Member
Mario Sepp is the founder of “Gastspiel”, located in Austria. He spent 20 years in the aviation industry.
Mario Sepp is the founder of “Gastspiel”, located in Austria. He spent 20 years in the aviation industry. Starting as an electronic engineer, he made his way through various national & international assignments to become EVP Strategy, Business Development & Marketing at the World’s second largest technical service provider to the airline industry. After finishing his Executive MBA, he deepened his knowledge on customer centricity at the Harvard Business School with Prof. Ranjay Gulati. His first efforts in the field of Service Design were internationally recognized with the Budgie Award in London, in the category of “Best Service Provider”, for an exceptional easyjet maintenance concept. This award ceremony marked a crucial turning point in his career, as he became increasingly aware of the possible applications of Service Design. In spring 2012, he therefore founded the consulting company "Gastspiel”, located in Austria, delivering Service & Experience Design and Business Innovation for national & international corporations from a cross-section of various sectors in the fields of production & service delivery.
Michael Brandt
Ambassadør - DACH - Stiftende medlem
Michael er en CX-strateg med mange år på bagen, hvor han har implementeret CX-programmer i globale multikulturelle organisationer.
Michael er en CX-strateg med mange år på bagen, hvor han har implementeret CX-programmer i globale multikulturelle organisationer. Med over 25 års erfaring inden for B2B-kundevendte operationer var han senest ansvarlig for Process Excellence inden for Customer Care på tværs af ABB-koncernens verdensomspændende netværk fra 2012 til 2020. Hans fokusområder er Voice of Customer, Complaint Management og Customer Journey Mapping. Ud over at være Certified Customer Experience Professional har Michael også kvalifikationer inden for Lean 6 Sigma, NPS 2 og risikostyring.
Neil Davey
Æresambassadør - Stiftende medlem
Neil Davey er chefredaktør på MyCustomer. Neil er en erfaren erhvervsjournalist og redaktør og har arbejdet på en række forskellige aviser.
Neil Davey er chefredaktør på MyCustomer. Neil er en erfaren erhvervsjournalist og redaktør og har arbejdet på en række aviser, magasiner og websteder i løbet af de sidste 15 år, herunder Internet Works, CXO Magazine og Business Management. Han kom til Sift Media i 2007.
Ines Järvsoo
Ambassador Estonia and Europe - Founding Member
Ines has over 20 years of experience in Customer Base Management, focusing on effective Customer Lifecycle management and increasing Customer Base Loyalty and Value.
Ines has over 20 years of experience in Customer Base Management, focusing on effective Customer Lifecycle management and increasing Customer Base Loyalty and Value, while embracing data and keeping a close eye on Customer Experience. She is passionate about helping companies to develop and deliver strong customer experiences. Defining the gaps between company and customers, knowing where experiences fall short, which experiences matter most and finding ways to design experiences that exceed customer expectations.
She is originally from Estonia but have worked in Egypt, Italy, France, Switzerland, USA and Croatia.
Steve Belgraver
Ambassador The Netherlands and Europe, Founding Member
A Service Management professional Steve has 15+ years’ experience in the world of B2B enterprise telecoms and ICT.
A Service Management professional Steve has 15+ years’ experience in the world of B2B enterprise telecoms and ICT. Enriched with a multicultural background by having worked and lived in a number of countries and reinforced with academic credentials from 4 universities Steve is driven by a strong desire to explore new experiences and practice his belief in life-long learning. After earning an MBA Steve's passion for improving the client experience led him to discover the field of Customer Experience several years ago. More recently his focus has centered on the nexus where CX and Service Management meet. A cross-functional leader with a solid history in corporate client-facing customer experience management, Steve has a deep understanding of how different business functions spanning the corporate journey influence the customer experience. By advocating the CX perspective with the broader stakeholder communities Steve continually strives to collaboratively ensure the business consistently meets client expectations.
Tzachi Ben-Sasson
Ambassador Israel and Global - Stiftende medlem
Tzachi is an Organizational Psychologist with over 25 years of experience in Voice of the Customer, Customer Experience and Consulting.
Tzachi is an Organizational Psychologist with over 25 years of experience in Voice of the Customer, Customer Experience and Consulting. For the past 10 years Tzachi is leading the Amdocs global Voice of the Customer program, surveying all Amdocs key customers and working in over 30 countries. Prior to Amdocs, Tzachi worked for Deloitte. Tzachi is passionate about Customer Advocacy, Decision Making, Culture, interpersonal communication and travel.
Antonio Grasso
Ambassadør - Italien - Stiftende medlem
Antonio er stifter og CEO for den italienske startupvirksomhed Digital Business Innovation Srl og betragtes som en af de bedste influencers inden for digital transformation...
Antonio er stifter og CEO for den italienske startupvirksomhed Digital Business Innovation Srl og betragtes som en af de bedste influencere inden for digital transformation på områderne kunstig intelligens, cybersikkerhed, digital transformation, Internet of Things og blockchain.
Han er rådgiver, konsulent for virksomheder og den offentlige sektor og mentor for mange nystartede virksomheder. Han samarbejder i øjeblikket med Siemens, Intel, Europa-Kommissionen, Atos, Cisco, Cisco, Ericsson, IBM, Talend, Huawei, Automation Anywhere, Oracle, Splunk, HPE, ASG tech og mange andre som indholdsrådgiver, B2B-influencer, forfatter og softwareinnovator.
Han er global jurymedlem for FN's SDG's - Global Entreps Award,
Antonio er en akkrediteret og kvalificeret global mentor for startups og skaleringer af World Business Angels Investment Forum.
Hans etiske vision om digital transformation har gjort ham aktiv på mange sociale kanaler, som alle er dedikeret til at sprede viden, især til udviklingslandene. Antonio har til formål at hjælpe med at udbrede begrebet digital transformation, og han deltager aktivt på de sociale medier for at bringe det nyeste indhold om nye, fremvoksende teknologier og deres anvendelse til at sikre en bedre fremtid.
Antonio Grasso har over 37 års erfaring med adskillige projekter inden for informationsteknologi for både virksomheder og den offentlige sektor. Han mener, at digital transformation er en digital udviklingsproces, der omfatter mange aspekter, og at teknologi kun er en del af puslespillet. For ham er den største forhindring en kulturel ændring, og en strategisk tilgang til at imødegå denne epokegørende ændring er af afgørende betydning.
Nicolette Wuring
Ambassador The Netherlands and Europe
Nicolette is a maverick who pioneered Customer Experience since the beginning of this century.
Nicolette is a maverick who pioneered Customer Experience since the beginning of this century. Early on she recognized the major opportunity for businesses to build loyalty and long-term relationships with customers, creating organizational resilience for the future, whilst creating meaningful environments for people to work in and customers to do business with. Initially as SVP/Chief Customer Officer for public multinationals like Liberty Global, QVC, and Sky, she successfully guides organisations through transformational customer experience changes throughout Europe, bringing strategy together with pragmatism, adequately balancing shareholder goals with creating long term resilience.
Corinna Klaes
Ambassador DACH region and Europe
Corinna Klaes is Solution Specialist for Customer Intelligence 360 at SAS
Luigina Ferraro
Ambassador Italia and Europe
Luigina is a CEO of INCIPIT, a company that she founded many years ago, focused on customer experience and feedback management.
Agustí Molías Martínez
Ambassador Spain and Europe - Founding Member
Agusti is the CEO of The Client Group. An entrepreneur lifestyle, I seek to transform people by provoking change in organizations.
Agusti is the CEO of The Client Group. An entrepreneur lifestyle, I seek to transform people by provoking change in organizations. My extensive experience in customer relationships, with a high expertise in customer management and talent transformation, as well as my presence in the media, conferences and events, gives me an opportunity to push the development of Customer Experience and Customer Management. I try to take advantage of it. I prefer to inspire rather than to mandate, to inspire rather than to command, to motivate rather than to boss.
Agnieszka Sulicka-Faverey
Ambassador The Netherlands, Poland and Europe - Stiftende medlem
Agnieszka Sulicka-Faverey, She is a Senior Manager Business Experience at Stora Enso
Matthias Marino
Ambassador Head United Arab Emirates and Middle East
Matthias is the CEO of ModusCX an award winning customer-centric management consultancy
Dave Sims
Teknisk rådgiver, design og udvikling - Stiftende medlem
Med over 22 års erfaring inden for webudvikling brænder Dave for at give kunderne personlig service og løsninger, der er skræddersyet til deres behov.
Med over 22 års erfaring inden for webudvikling brænder Dave for at give kunderne personlig service og løsninger, der er skræddersyet til deres behov.
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