The European Customer Experience Organization (ECXO) is Proud to Present Karen Jaw-Madson – Innovator in ‘Culture Your Corporate Culture’ speaking about Connecting Culture, CX and EX for Impact

When? November 16 at 5:00 PM (CET) – 4:00 PM (GMT) – 9:00 AM (PDT)

#cx #employeeexperience #designthinking #customerexperience #CXM Subscribe here on Linkedin: https://www.linkedin.com/events/7120713437864730624/comments/

Please help us welcome Karen, a luminary in leadership, organizational transformation, and Customer Experience (CX), as our esteemed guest lecturer and presenter.

What you will learn:

-In her presentation, Karen unveils the remarkable synergy between CX and culture, illuminating how the latter propels the former to new heights.

-With clarity and precision, she imparts pivotal concepts and initiates a journey towards sustainable, positive impact.

-Prepare to be inspired and equipped with actionable insights that can truly make a difference.

Karen’s Bio:

Principal of Co.-Design of Work Experience, Author, Coach, and Educator. Karen is the principal of Co.-Design of Work Experience and is a luminary in organizational excellence. Her seminal work, “Culture Your Culture: Innovating Experiences @ Work,” published by @Emerald Group in 2018, has become a cornerstone in pursuing innovative workplace experiences.

Beyond her role her impact extends across diverse dimensions:

Coaching and Developing Leadership: Karen empowers leaders and their teams, fostering growth and resilience. Leveraging Culture, Diversity, and Employee Experience:

A seasoned corporate executive, Karen’s versatility shines through her accomplishments across multiple industries. Her portfolio includes spearheading and implementing a multitude of global organizational initiatives.

Her insights have graced the pages of distinguished publications, including Inc., Fast Company, Fortune, Thrive Global, and MarketWatch. Additionally, to her book, she has contributed to renowned works such as “The Secret Sauce for Leading Transformational Change,” “Mobile Medicine: Overcoming People, Culture, and Governance,” and “Advanced Health Technology: Managing Risk While Tackling Barriers to Rapid Acceleration and other CX related publications.”

For further engagement with Karen Jaw-Madson, :🌐 Explore Karen’s Work: https://lnkd.in/dedYx8Cj

📖 Book: Culture Your Culture

Session Facilitated by:

Sylvia Lohr, Principal Marketing Manager at Microsoft and ECXO.org ambassador. Which is passionate about Conversational AI to empower every person and every organization to achieve more. She believes integrated, customer-centric communication and strategic tech ensure secure, future-proof contact centers.

#cxculture #cxevents #customerexperience #employeeexperience #EX #CX #ecxo

Picture of Ricardo Saltz Gulko

Ricardo Saltz Gulko

Ricardo Saltz Gulko is the Eglobalis managing director, a global strategist, thought leader, practitioner, and keynote speaker in the areas of simplification and change, customer experience, experience design, and global professional services. Ricardo has worked at numerous global technology companies, such as Oracle, Ericsson, Amdocs, Redknee, Inttra, Samsung among others as a global executive, focusing on enterprise technologies. He currently works with tech global companies aiming to transform themselves around simplification models, culture and digital transformation, customer and employee experience as professional services. He holds an MBA at J.L. Kellogg Graduate School of Management, Evanston, IL USA, and Undergraduate studies in Information Systems and Industrial Engineering. Ricardo is also a global citizen fluent in English, Portuguese, Spanish, Hebrew, and German. He is the co-founder of the European Customer Experience Organization and currently resides in Munich, Germany with his family.
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