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Mehr über den Artikel erfahren The HX Employee – From Productivity to Purpose
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The HX Employee – From Productivity to Purpose

We don’t need more “engagement programs.” We need more meaningful work. The future of work isn’t about squeezing more productivity out of people. It’s about helping them feel alive again. In Article 6 of The HX Revolution, we explore a critical shift: - Why traditional engagement strategies fail - What neuroscience tells us about motivation (spoiler: it’s not money) - How purpose, autonomy, and emotional connection transform employee experience - Plus: 5 practical ways to help your people move from surviving… to mattering Because humans are not resources. They’re the reason. And when we start designing work around meaning instead of metrics, we don’t just get better results—we build better lives. Read the full article and let me know: What’s one thing that gave you purpose at work this month? What energized you? #HumanExperience #HX #EmployeeExperience #Purpose #Leadership #Neuroscience #TheHXRevolution #OrganizationalCulture #WorkplaceTransformation #CX #CustomerExperience #EX #EmployeeExperience #PX #PartnerExperience #H2H #TheH2HExperiment

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Mehr über den Artikel erfahren Culture Is Not a Deck of Slides
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Culture Is Not a Deck of Slides

Culture isn’t what you say. It’s what you water. You can have the best strategy, the smartest people, and a wall of inspiring values… But if the soil is toxic, nothing will grow. In Article 5 of The HX Revolution, I explore why culture is not a deck of slides—it’s a living, breathing organism. It’s the emotional climate your people operate in. The invisible force that shapes behavior, trust, and transformation. In this article, we’ll talk about: 🌱 Why culture behaves like a garden (yes, really) ⚛️ What quantum physics and the observer effect have to teach us about leadership 🧠 How psychological safety isn’t a “soft” idea—it’s the foundation of performance 🛠 And most importantly: 5 practical actions you can take this week to start embedding HX into your culture If you want a culture of growth, safety, and transformation—you have to tend to it. 👇 Read the full article and let’s reflect together: What kind of garden are you growing in your company? #HumanExperience #HX #CompanyCulture #PsychologicalSafety #OrganizationalChange #Leadership #Transformation #TheHXRevolution #CX #CustomerExperience #EX #EmployeeExperience #H2H #The H2HExperiment

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Mehr über den Artikel erfahren The time is near: Wishing you a Joyous Passover and a Happy Easter – a Moment of Shared Meaning in 2025.
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The time is near: Wishing you a Joyous Passover and a Happy Easter – a Moment of Shared Meaning in 2025.

The time is near: Wishing you a Joyous Passover and a Happy Easter – a Moment of Shared Meaning in 2025.   Wishing You a Joyous Passover and a Happy…

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Mehr über den Artikel erfahren Welcome to the HX Revolution – The Future of Business Transformation Starts Here
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Welcome to the HX Revolution – The Future of Business Transformation Starts Here

The HX Revolution is Here – Are You Ready? - 70% of business transformations fail. - 85% of employees are disengaged. - Only 23% of employees believe their leaders actually care. Let’s be honest—most businesses are stuck in the past. They optimize processes, restructure teams, and implement new technologies… but still struggle with the same issues. Why? Because they ignore the real driver of transformation—Human Experience (HX). You can’t change a business unless the people inside it evolve too. This is why I’m launching The HX Revolution, a series diving deep into: - How HX is different from CX & EX (and why it matters). - The psychology & neuroscience behind real transformation. - Why personal growth is the foundation of business growth. - Practical strategies for embedding HX into your company culture. If you want to future-proof your organization, start with the people. The first article is live now! Let’s discuss: How does your company approach human experience? #HumanExperience #HX #H2H #TheH2Hexperiment #CX #EX #BusinessTransformation #Leadership #FutureOfWork #Psychology #Neuroscience #Innovation

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Mehr über den Artikel erfahren Beyond CX and EX: The Birth of HX
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Beyond CX and EX: The Birth of HX

CX + EX ≠ Real Transformation Businesses have spent years perfecting Customer Experience (CX) and Employee Experience (EX)—but let’s be honest… why does it still feel like something is missing? - Customers get seamless transactions, yet loyalty feels fragile. - Employees get perks and engagement programs, yet burnout is at an all-time high. - Companies optimize processes, yet true innovation and connection seem out of reach. Here’s the problem: CX and EX are only pieces of the puzzle—but nobody’s looking at the full picture. Enter HX—Human Experience. It’s not about isolated interactions—it’s about the entire human ecosystem of a business. It connects employees, customers, and leadership into a dynamic, interdependent system where experience isn’t just designed—it’s lived. In my latest article, I break down why CX and EX alone don’t cut it anymore—and how HX is the future of real, lasting transformation. Read the full article and let’s talk: Is your company still playing the CX/EX game, or are you ready to lead the HX revolution? #HumanExperience #HX #Leadership #BusinessTransformation #FutureOfWork #Psychology #Innovation #H2H #TheH2Hexperiment #CX #EX #CustomerExperience

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Mehr über den Artikel erfahren The Rise of Silent Services: Embracing Quietude in Customer Experience
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The Rise of Silent Services: Embracing Quietude in Customer Experience

Ever wished you could grab your coffee without the obligatory small talk? Or check out at a store without the “Did you find everything okay?” interrogation? Welcome to the rise of Silent Services—where customers decide when and how they interact, not the companies. From self-checkouts to silent haircuts, businesses are finally tuning in to the fact that sometimes, the best customer experience is the one that lets you just… be. Why is this shift happening? What do psychology and sociology say about our craving for quiet choices? And what does this mean for the future of CX? I dove deep into this fascinating trend—check out my latest article! #CustomerExperience #SilentServices #CXInnovation #CX #CXtrends #H2H #TheH2HExperiment #BusinessStrategy

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Mehr über den Artikel erfahren B2B CX – Strategy & Business Alignment
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B2B CX – Strategy & Business Alignment

B2B CX - Strategy & Business Alignment Originally posted here with our full version: https://ecxo.org/how-to-lead-a-b2b-cx-transformation-program-and-avoid-costly-mistakes/ Introduction A successful Customer Experience (CX) transformation program must be deeply integrated with the business…

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