Ricardo Saltz Gulko
Mitbegründer
Ricardo ist Geschäftsführer der Eglobalis, Innovation and Experience Consulting Agency, ein globaler Stratege und C-Suite-Berater, der sich auf die Vereinfachung von Erfahrungen und Abläufen konzentriert
Ricardo ist Geschäftsführer der Eglobalis, Innovation and Experience Consulting Agency, ein globaler Stratege und C-Suite-Berater, der sich auf die Vereinfachung von Erfahrungen und Abläufen, Kulturtransformation, OX, CX, EX transformatives Design, Technologieeinführung, Innovationszündung und menschliche Anpassungsfähigkeit konzentriert.
Er ist Mitbegründer und Initiator von ECXO, der European Customer Experience Organization, unserem globalen Verband.
Er hat für zahlreiche globale Tech-Unternehmen wie Oracle, Ericsson, HP, Samsung, SAP, Thyssenkrupp, Amdocs und VW als globale Führungskraft und Stratege gearbeitet & beraten. Sein Fokus liegt auf Kundenerfahrung und -erfolg, Change und Operations Experience. Er arbeitet mit globalen Tech-Unternehmen, die sich transformieren wollen und ist auch als Keynote-Speaker tätig.
Er hat einen MBA an der Kellogg Graduate School of Management, IL USA, und ein Undergraduate-Studium in IS & Industrial Engineering. Er ist ein Weltbürger, spricht fünf Sprachen fließend und wohnt in München, Bayern.
Susanne Fries-Palm
Senior Advisor, Ambassador Switzerland and Europe - Founding Member
Susanne Fries-Palm is the Chief Customer Officer at Yonder in Switzerland. She is a customer-oriented cross functional leader and worked in various industries such as IT/Telecommunications, Safety and MedTech.
Susanne Fries-Palm is the Chief Customer Officer at Yonder in Switzerland. She is a customer-oriented cross functional leader and worked in various industries such as IT/Telecommunications, Safety and MedTech.
Focussing on developing organizations and implementing the customer in the core of a business, she has established a Global Customer Service Organization in Europe and she has been responsible for big projects enabling remarkable customer-oriented changes.
As a truly people & customer-oriented leader she manages to create a vision, motivates and thus enables high performing teams.
Ursprünglich aus England stammend, hat Joanna in verschiedenen Branchen sowohl im Kundenkontakt als auch in der Zentrale gearbeitet und verfügt über Fachwissen in den Bereichen Kundenerfahrungsstrategien, Service Design, emotionale Intelligenz am Arbeitsplatz, Coaching, Kundenservice-Training und Vorträge.
Enrique Gomez Alonso
Botschafter - Spanien und Portugal - Gründungsmitglied
Enrique is a Director in Medallia’s XP (CX & EX) Consulting Team and an Insurance and Telco Industries Expert.
Ray Gerber
Senior Adviser and Global Ambassador
Ray is the Chief Product Officer at Thunderhead, a global leader in customer engagement technologies
Ray is the Chief Product Officer at Thunderhead, a global leader in customer engagement technologies, with over 30 years’ experience in building innovative technologies for enterprise. He has extensive expertise in customer relationship management, customer decisioning and self-learning. He also worked in business process management, customer journey management and enterprise resource planning.
Ray leads the Thunderhead R&D team, responsible for our reputation for disruptive technology. Before Thunderhead, he was VP of Customer Experience at Pegasystems and VP of Engineering at Chordiant Software.
Helén Rigamonti
Ambassador Sweden and Europe
Founding Member
She is an experienced leader with long experience in interim management roles.
Nicolette Wuring
Ambassador The Netherlands and Europe
Nicolette is a maverick who pioneered Customer Experience since the beginning of this century.
Nicolette is a maverick who pioneered Customer Experience since the beginning of this century. Early on she recognized the major opportunity for businesses to build loyalty and long-term relationships with customers, creating organizational resilience for the future, whilst creating meaningful environments for people to work in and customers to do business with. Initially as SVP/Chief Customer Officer for public multinationals like Liberty Global, QVC, and Sky, she successfully guides organisations through transformational customer experience changes throughout Europe, bringing strategy together with pragmatism, adequately balancing shareholder goals with creating long term resilience.
Sue Nabeth-Moore
Botschafter - Frankreich - Gründungsmitglied
Sue ist die Gründerin von Success Track Enterprise, einem CS-Beratungs- und Coaching-Unternehmen, und eine leidenschaftliche und aktive Verfechterin von Kundenerfolg (CS) in Europa.
Sue ist eine leidenschaftliche und aktive Verfechterin von Customer Success (CS) in Europa. Sue ist die Gründerin von Success Track Enterprise, einer CS-Beratungs- und Coaching-Firma, sowie Mitbegründerin von Customer Success Mastermind/Success Chain, einem fortlaufenden CS-Trainings- und Karriereentwicklungsprogramm, das CS/CX-Praktikern und Kunden hilft, neue Fähigkeiten zu erwerben, um gemeinsam zu wachsen.
Sie organisiert CS-Meetups in Paris (vorher auch in Lissabon) und ist Mitbegründerin der ersten französischsprachigen CS-Veranstaltung, Engage Paris. Sie ist regelmäßig Sprecherin und Moderatorin bei CS-Veranstaltungen.
Carlos del Corral
Ambassador Nordics Region and Europe
Carlos del Corral, CEO of Lumoa, is a customer-centric leader with a deep passion for data and innovation.
Carlos del Corral, CEO of Lumoa, is a customer-centric leader with a deep passion for data and innovation. With a wealth of experience in leading technology companies like Nokia and Microsoft, as well as being the founder and CEO of Lumoa, Carlos has firsthand experience. He has guided some of the world's best global brands in delivering exceptional customer experiences.
Emma Sutton
Ambassador – UK, Ireland, and EMEA - Founding Member
Emma Sutton, Chief Experience Officer (CXO) at Oracle.
Emma Sutton, Chief Experience Officer (CXO) at Oracle. Anyone that comes into contact with Emma, will immediately feel her energy and passion for all things customer. Day to day, she works globally, helping organizations understand how they transform their business and find creative & innovative solutions to help them move closer to their customers.
For the last 5 years, Emma, has worked for Oracle – the only provider of fully integrated technology solutions that span both infrastructure and applications. Today’s businesses, however need more than just the best technology solutions. Utilising her 25+ years in leadership roles in both retail and financial services, Emma brings her wealth of experience to businesses – large and small – to enable them to utilise the cloud to deliver award winning programmes, greater engagement, results and efficiencies. She is passionate about helping customers create empathy for their brands with their customers and deliver meaningful interactions that enable
them to impact their bottom line.
An early adopter of the Chief Customer Role, Emma has been instrumental in shaping what good looks for one of the newest seats at the boardroom table and is a regular face & thought leader at pan-industry discussion and debate.
When not talking all things customer, Emma lives in the North West of the UK, and can be found in the countryside ….. with her beloved horses.
Thomas Karlsson
Ambassador Nordics Region and Europe
Thomas Karlsson is Senior Advisor Customer Experience at SAS Institute Nordics and has a passion for helping organizations build world class customer experiences.
Neil Davey
Botschafter ehrenhalber - Gründungsmitglied
Neil Davey ist der leitende Redakteur von MyCustomer. Als erfahrener Wirtschaftsjournalist und Redakteur hat Neil Davey für eine Vielzahl von Zeitungen gearbeitet.
Neil Davey ist der leitende Redakteur von MyCustomer. Als erfahrener Wirtschaftsjournalist und Redakteur hat Neil Davey in den letzten 15 Jahren für eine Vielzahl von Zeitungen, Magazinen und Websites gearbeitet, darunter Internet Works, CXO Magazine und Business Management. Er kam 2007 zu Sift Media.
Mario Sepp
Ambassador - Austria - Founding Member
Mario Sepp is the founder of “Gastspiel”, located in Austria. He spent 20 years in the aviation industry.
Mario Sepp is the founder of “Gastspiel”, located in Austria. He spent 20 years in the aviation industry. Starting as an electronic engineer, he made his way through various national & international assignments to become EVP Strategy, Business Development & Marketing at the World’s second largest technical service provider to the airline industry. After finishing his Executive MBA, he deepened his knowledge on customer centricity at the Harvard Business School with Prof. Ranjay Gulati. His first efforts in the field of Service Design were internationally recognized with the Budgie Award in London, in the category of “Best Service Provider”, for an exceptional easyjet maintenance concept. This award ceremony marked a crucial turning point in his career, as he became increasingly aware of the possible applications of Service Design. In spring 2012, he therefore founded the consulting company "Gastspiel”, located in Austria, delivering Service & Experience Design and Business Innovation for national & international corporations from a cross-section of various sectors in the fields of production & service delivery.
Tzachi Ben-Sasson
Ambassador Israel and Global - Gründungsmitglied
Tzachi is an Organizational Psychologist with over 25 years of experience in Voice of the Customer, Customer Experience and Consulting.
Tzachi is an Organizational Psychologist with over 25 years of experience in Voice of the Customer, Customer Experience and Consulting. For the past 10 years Tzachi is leading the Amdocs global Voice of the Customer program, surveying all Amdocs key customers and working in over 30 countries. Prior to Amdocs, Tzachi worked for Deloitte. Tzachi is passionate about Customer Advocacy, Decision Making, Culture, interpersonal communication and travel.
Ines Järvsoo
Ambassador Estonia and Europe - Founding Member
Ines has over 20 years of experience in Customer Base Management, focusing on effective Customer Lifecycle management and increasing Customer Base Loyalty and Value.
Ines has over 20 years of experience in Customer Base Management, focusing on effective Customer Lifecycle management and increasing Customer Base Loyalty and Value, while embracing data and keeping a close eye on Customer Experience. She is passionate about helping companies to develop and deliver strong customer experiences. Defining the gaps between company and customers, knowing where experiences fall short, which experiences matter most and finding ways to design experiences that exceed customer expectations.
She is originally from Estonia but have worked in Egypt, Italy, France, Switzerland, USA and Croatia.
Steve Belgraver
Ambassador The Netherlands and Europe, Founding Member
A Service Management professional Steve has 15+ years’ experience in the world of B2B enterprise telecoms and ICT.
A Service Management professional Steve has 15+ years’ experience in the world of B2B enterprise telecoms and ICT. Enriched with a multicultural background by having worked and lived in a number of countries and reinforced with academic credentials from 4 universities Steve is driven by a strong desire to explore new experiences and practice his belief in life-long learning. After earning an MBA Steve's passion for improving the client experience led him to discover the field of Customer Experience several years ago. More recently his focus has centered on the nexus where CX and Service Management meet. A cross-functional leader with a solid history in corporate client-facing customer experience management, Steve has a deep understanding of how different business functions spanning the corporate journey influence the customer experience. By advocating the CX perspective with the broader stakeholder communities Steve continually strives to collaboratively ensure the business consistently meets client expectations.
Dr. Marcin Chlodnicki
Ambassador - Poland and Europe
Dr. Marcin is the founding member and active trainer at Service Design Poland. He also
manages his own design practice, Business Development Solutions Sp. z o.o..
With extensive experience, he has conducted thousands of hours of training in Design Thinking, Service Design, Customer Experience Design, and UXD. He is the esteemed author of the popular book, "Service Design in Polish".
Dr. Marcin pioneered the service design trend in Europe and crafted the service design management methodology for the Institute of Industrial Design. He has served as a jury
member for the Dobry Wzór competition and authored numerous scientific and advisory articles, along with several books.
As a lecturer at renowned Polish and European universities, he has also shared his expertise as a trainer in countries such as Belgium, Germany, Slovenia, Portugal, and Finland.
Dr. Chlodnicki is an active member of esteemed organizations including Service Design Network, European Academy of Marketing, and co-founder of Service Design Poland. Since the fall of 2023, he has held the distinguished title of ambassador by the European Customer Experience Organization (ECXO) for Poland and the entire European region.
He collaborates with designers worldwide, contributing to the creation of innovative services across various industries, from tourism to banking, insurance, retail, telecom showrooms, and legal and tax offices, as well as medical clinics.
Dr. Marcin has worked with renowned companies including BMW, BP, Dominet Bank, Invest-Bank, Coca-Cola, Jerónimo Martins, ERGO Hestia, Hefra SA, Infoscope, Sasol, Telefonia Dialog, MiniMAL/Billa, Sfinks SA, Volkswagen AG, Warsaw Convention Bureau, Vistula, beyond.pl, MTP, NICKEL Development, POZnan*, and others.
Antonio Grasso
Botschafter - Italien - Gründungsmitglied
Antonio ist Gründer und CEO des italienischen Startups Digital Business Innovation Srl und gilt als einer der Top-Influencer für digitale Transformation...
Antonio ist Gründer und CEO des italienischen Startups Digital Business Innovation Srl und gilt als einer der Top-Influencer für digitale Transformation in den Bereichen künstliche Intelligenz, Cybersicherheit, digitale Transformation, Internet der Dinge und Blockchain.
Er ist Berater für Unternehmen und den öffentlichen Sektor sowie Mentor für zahlreiche Startups. Derzeit arbeitet er mit Siemens, Intel, der Europäischen Kommission, Atos, Cisco, Ericsson, IBM, Talend, Huawei, Automation Anywhere, Oracle, Splunk, HPE, ASG tech und vielen anderen als Content Advisor, B2B Influencer, Autor und Software Innovator zusammen.
Er ist ein globaler Juror für den SDGs - Global Entreps Award der Vereinten Nationen,
Antonio ist ein akkreditierter und qualifizierter globaler Mentor für Startups und Scaleups durch das World Business Angels Investment Forum.
Aufgrund seiner ethischen Vision bezüglich der digitalen Transformation ist er auf zahlreichen sozialen Kanälen aktiv, die alle der Verbreitung von Wissen gewidmet sind, vor allem in Entwicklungsländern. Antonio möchte dazu beitragen, das Konzept der digitalen Transformation zu verbreiten, und er engagiert sich aktiv in den sozialen Medien, um die neuesten Inhalte über neue, aufstrebende Technologien und deren Einsatz zur Sicherung einer besseren Zukunft zu vermitteln.
Antonio Grasso hat über 37 Jahre Erfahrung in der Abwicklung zahlreicher Projekte im Bereich der Informationstechnologie für Unternehmen und den öffentlichen Sektor. Er glaubt, dass die digitale Transformation ein digitaler Evolutionsprozess ist, der viele Aspekte umfasst und die Technologie nur ein Teil des Puzzles ist. Für ihn ist die größte Hürde ein kultureller Wandel, und eine strategische Herangehensweise an diesen epochalen Wandel ist von größter Bedeutung.
Sylvia Lohr
Ambassador DACH and Europe - Gründungsmitglied
Sylvia Lohr is leading the B2B-marketing for Enterprise division at Nuance covering DACH, BeNelux and Eastern Europe.
Agnieszka Sulicka-Faverey
Ambassador The Netherlands, Poland and Europe - Gründungsmitglied
Agnieszka Sulicka-Faverey, She is a Senior Manager Business Experience at Stora Enso
Luigina Ferraro
Ambassador Italia and Europe
Luigina is a CEO of INCIPIT, a company that she founded many years ago, focused on customer experience and feedback management.
Agustí Molías Martínez
Ambassador Spain and Europe - Founding Member
Agusti is the CEO of The Client Group. An entrepreneur lifestyle, I seek to transform people by provoking change in organizations.
Agusti is the CEO of The Client Group. An entrepreneur lifestyle, I seek to transform people by provoking change in organizations. My extensive experience in customer relationships, with a high expertise in customer management and talent transformation, as well as my presence in the media, conferences and events, gives me an opportunity to push the development of Customer Experience and Customer Management. I try to take advantage of it. I prefer to inspire rather than to mandate, to inspire rather than to command, to motivate rather than to boss.
Christopher Brooks
Botschafter - UK - Gründungsmitglied
Zuvor als Leiter bei Lexden CX und jetzt als Leiter der preisgekrönten internationalen Kundenerlebnisberatungs- und Technologielösungspraxis Clientship CX.
Christopher is a global customer experience specialist with over twenty years consultancy and clientside experience, helping clients profit from customer's-world led thinking. As Managing Director of international CX practice Lexden CX he believes truly great CX practice creates betterment for all customers, employees, communities, society and shareholders.
In addition, he is a keen contributor to the CX community: host of the CXSuperheroes podcast series, member of the ECXO, articles writer for MyCustomer and CX Today, creator of the 'Making a Difference' CX, Founder of the Customer Experience World Games and a guest lecturer on CX Management at International University of Monaco.
Victor Frossling
Ambassador Nordics Region and Europe
Victor is a senior consultant at Redway with solid expertise in customer experience, marketing strategy and business development.
Dave Sims
Technischer Berater, Konstruktion und Entwicklung - Gründungsmitglied
Mit über 22 Jahren Erfahrung in der Web-Entwicklung ist Dave leidenschaftlich bemüht, seinen Kunden einen persönlichen Service und auf ihre Bedürfnisse zugeschnittene Lösungen zu bieten.
Mit über 22 Jahren Erfahrung in der Web-Entwicklung ist Dave leidenschaftlich bemüht, seinen Kunden einen persönlichen Service und auf ihre Bedürfnisse zugeschnittene Lösungen zu bieten.
Oleksandr Molchanov
Full-stack WordPress developer
Web application and website developer
Web application and website developer
Matthias Marino
Ambassador Head United Arab Emirates and Middle East
Matthias is the CEO of ModusCX an award winning customer-centric management consultancy
Matthias Marino
Ambassador Head United Arab Emirates and Middle East
Matthias is the CEO of ModusCX an award winning customer-centric management consultancy
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