Ricardo Saltz Gulko
Συνιδρυτής
Ο Ricardo είναι ο Διευθύνων Σύμβουλος της Eglobalis, Innovation and Experience Consulting Agency, ένας παγκόσμιος στρατηγικός σύμβουλος, σύμβουλος C-suite, που επικεντρώνεται στην απλούστευση της εμπειρίας και των λειτουργιών.
Ο Ricardo είναι ο Διευθύνων Σύμβουλος της Eglobalis, Innovation and Experience Consulting Agency, ένας παγκόσμιος στρατηγικός σύμβουλος, σύμβουλος C-suite, που επικεντρώνεται στην απλοποίηση της εμπειρίας και των λειτουργιών, στον μετασχηματισμό της κουλτούρας, στην OX, CX, EX transformative design, στην υιοθέτηση της τεχνολογίας, στην ανάφλεξη της καινοτομίας και στην ανθρώπινη προσαρμοστικότητα.
Είναι συνιδρυτής και εμπνευστής του ECXO, του Ευρωπαϊκού Οργανισμού Εμπειρίας Πελατών, της παγκόσμιας ένωσής μας.
Έχει εργαστεί και συμβουλεύσει πολλές παγκόσμιες εταιρείες τεχνολογίας, όπως η Oracle, η Ericsson, η HP, η Samsung, η SAP, η Thyssenkrupp, η Amdocs και η VW, ως παγκόσμιο στέλεχος και στρατηγικός σύμβουλος. Επικεντρώνεται στην εμπειρία και την επιτυχία των πελατών, την αλλαγή και την εμπειρία των λειτουργιών. Συνεργάζεται με παγκόσμιες εταιρείες τεχνολογίας που στοχεύουν στον μετασχηματισμό τους και είναι επίσης κεντρικός ομιλητής.
Είναι κάτοχος MBA στο Kellogg Graduate School of Management, IL USA, και προπτυχιακές σπουδές σε IS & Industrial Engineering. Είναι ένας παγκόσμιος πολίτης που μιλάει άπταιστα πέντε γλώσσες και διαμένει στο Μόναχο της Βαυαρίας.
Susanne Fries-Palm
Senior Advisor, Ambassador Switzerland and
Europe - Founding Member
Susanne Fries-Palm is the Chief Customer Officer at Yonder in Switzerland. She is a customer-oriented cross functional leader and worked in various industries such as IT/Telecommunications, Safety and MedTech.
Susanne Fries-Palm is the Chief Customer Officer at Yonder in Switzerland. She is a customer-oriented cross functional leader and worked in various industries such as IT/Telecommunications, Safety and MedTech.
Focussing on developing organizations and implementing the customer in the core of a business, she has established a Global Customer Service Organization in Europe and she has been responsible for big projects enabling remarkable customer-oriented changes.
As a truly people & customer-oriented leader she manages to create a vision, motivates and thus enables high performing teams.
Με καταγωγή από την Αγγλία, η Joanna έχει εργαστεί σε διάφορους κλάδους τόσο σε ρόλους που σχετίζονται με τους πελάτες όσο και σε ρόλους στα κεντρικά γραφεία και έχει εμπειρία στη χάραξη στρατηγικής για την εμπειρία των πελατών, στο σχεδιασμό υπηρεσιών, στη συναισθηματική νοημοσύνη στο χώρο εργασίας, στην προπόνηση, στην εκπαίδευση και στην ομιλία στην εξυπηρέτηση πελατών.
Enrique Gomez Alonso
Πρέσβης - Ισπανία και Πορτογαλία - Ιδρυτικό μέλος
Enrique is a Director in Medallia’s XP (CX & EX) Consulting Team and an Insurance and Telco Industries Expert.
Ray Gerber
Senior Adviser and Global Ambassador
Ray is the Chief Product Officer at Thunderhead, a global leader in customer engagement technologies
Ray is the Chief Product Officer at Thunderhead, a global leader in customer engagement technologies, with over 30 years’ experience in building innovative technologies for enterprise. He has extensive expertise in customer relationship management, customer decisioning and self-learning. He also worked in business process management, customer journey management and enterprise resource planning.
Ray leads the Thunderhead R&D team, responsible for our reputation for disruptive technology. Before Thunderhead, he was VP of Customer Experience at Pegasystems and VP of Engineering at Chordiant Software.
Emma Sutton
Ambassador – UK, Ireland, and EMEA - Founding Member
Emma Sutton, Chief Experience Officer (CXO) at Oracle.
Emma Sutton, Chief Experience Officer (CXO) at Oracle. Anyone that comes into contact with Emma, will immediately feel her energy and passion for all things customer. Day to day, she works globally, helping organizations understand how they transform their business and find creative & innovative solutions to help them move closer to their customers.
For the last 5 years, Emma, has worked for Oracle – the only provider of fully integrated technology solutions that span both infrastructure and applications. Today’s businesses, however need more than just the best technology solutions. Utilising her 25+ years in leadership roles in both retail and financial services, Emma brings her wealth of experience to businesses – large and small – to enable them to utilise the cloud to deliver award winning programmes, greater engagement, results and efficiencies. She is passionate about helping customers create empathy for their brands with their customers and deliver meaningful interactions that enable
them to impact their bottom line.
An early adopter of the Chief Customer Role, Emma has been instrumental in shaping what good looks for one of the newest seats at the boardroom table and is a regular face & thought leader at pan-industry discussion and debate.
When not talking all things customer, Emma lives in the North West of the UK, and can be found in the countryside ….. with her beloved horses.
Emma Sutton
Ambassador – UK, Ireland, and EMEA - Founding Member
Emma Sutton, Chief Experience Officer (CXO) at Oracle.
Emma Sutton, Chief Experience Officer (CXO) at Oracle. Anyone that comes into contact with Emma, will immediately feel her energy and passion for all things customer. Day to day, she works globally, helping organizations understand how they transform their business and find creative & innovative solutions to help them move closer to their customers.
For the last 5 years, Emma, has worked for Oracle – the only provider of fully integrated technology solutions that span both infrastructure and applications. Today’s businesses, however need more than just the best technology solutions. Utilising her 25+ years in leadership roles in both retail and financial services, Emma brings her wealth of experience to businesses – large and small – to enable them to utilise the cloud to deliver award winning programmes, greater engagement, results and efficiencies. She is passionate about helping customers create empathy for their brands with their customers and deliver meaningful interactions that enable
them to impact their bottom line.
An early adopter of the Chief Customer Role, Emma has been instrumental in shaping what good looks for one of the newest seats at the boardroom table and is a regular face & thought leader at pan-industry discussion and debate.
When not talking all things customer, Emma lives in the North West of the UK, and can be found in the countryside ….. with her beloved horses.
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