Read more about the article Revolutionize Your Business with Customer-centric Solutions using Design Thinking
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Revolutionize Your Business with Customer-centric Solutions using Design Thinking

Get ready to ride the waves of digital transformation and take your business to new heights! The digital age has brought about a sea of change, and one methodology shines like a lighthouse in the distance, leading the way to success. Yes, we're talking about Design Thinking - the powerful approach that will help you enhance your customer experience and take your organization to the next level!

Συνεχίστε να διαβάζετεRevolutionize Your Business with Customer-centric Solutions using Design Thinking

Celebrating International Women’s Day at the European CX Organization.

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At the European Customer Experience Organization (ECXO), we firmly believe that International Women's Day on March 8th is significant and essential for acknowledging and celebrating the invaluable contributions of women…

Συνεχίστε να διαβάζετεCelebrating International Women’s Day at the European CX Organization.
Read more about the article The role of emotions in CX and how you can use them to design better experiences
The emotions in CX

The role of emotions in CX and how you can use them to design better experiences

Neuroscience is such a fascinating field of study!! And emotions are part of the human experience and as a consequence, a big part of the CX strategy. Being intentional in designing experiences that trigger the desired emotions is essential to achieving brand loyalty and retention. Check this article for some tips on how to stimulate these desired emotions.

Συνεχίστε να διαβάζετεThe role of emotions in CX and how you can use them to design better experiences

Coming up: The Yes Code: Cracking the Practical Side of AI-Empowered Customer Conundrum with Lior Arussy

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🎉 The European Customer Experience Organization (ECXO) is delighted to announce our first Linkedin live session in 2024:  🔍 The Yes Code: Cracking the Practical Side of AI-Empowered Customer Conundrum 🤖💼 with Lior…

Συνεχίστε να διαβάζετεComing up: The Yes Code: Cracking the Practical Side of AI-Empowered Customer Conundrum with Lior Arussy
Read more about the article Top CX Reads 2023 – Digital, Design, Centricity
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Top CX Reads 2023 – Digital, Design, Centricity

Best Customer Experience Books 2023 in Digital Data, Design and Centricity – The famous 3 Ds: Digital, Data, Design. This article was originally posted at https://www.eglobalis.com/__trashed/ During 2022 and December…

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Read more about the article Challenges in Achieving Real Personalization for Enhanced Customer Experiences
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Challenges in Achieving Real Personalization for Enhanced Customer Experiences

Personalisation and hyperpersonalisation are as old the dinosaurs. In the same year Jurassic Park arrived in our cinemas (1993), Don Peppers and Martha Rogers predicted in their great book,The One…

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Read more about the article Strategic Design: The Key to Building a Successful Business & Captivating Customers with Prof. Jan-Erik Baars
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Strategic Design: The Key to Building a Successful Business & Captivating Customers with Prof. Jan-Erik Baars

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The European Customer Experience Organization (ECXO) is delighted to announce that Prof. Jan-Erik Baars will be our guest for the Executive live LinkedIn Session on November 29th Time: 1 pm CET / 12 pm (noon) GMT.…

Συνεχίστε να διαβάζετεStrategic Design: The Key to Building a Successful Business & Captivating Customers with Prof. Jan-Erik Baars