Ricardo Saltz Gulko
Συνιδρυτής
Ο Ricardo είναι ο Διευθύνων Σύμβουλος της Eglobalis, Innovation and Experience Consulting Agency, ένας παγκόσμιος στρατηγικός σύμβουλος, σύμβουλος C-suite, που επικεντρώνεται στην απλούστευση της εμπειρίας και των λειτουργιών.
Ο Ricardo είναι ο Διευθύνων Σύμβουλος της Eglobalis, Innovation and Experience Consulting Agency, ένας παγκόσμιος στρατηγικός σύμβουλος, σύμβουλος C-suite, που επικεντρώνεται στην απλοποίηση της εμπειρίας και των λειτουργιών, στον μετασχηματισμό της κουλτούρας, στην OX, CX, EX transformative design, στην υιοθέτηση της τεχνολογίας, στην ανάφλεξη της καινοτομίας και στην ανθρώπινη προσαρμοστικότητα.
Είναι συνιδρυτής και εμπνευστής του ECXO, του Ευρωπαϊκού Οργανισμού Εμπειρίας Πελατών, της παγκόσμιας ένωσής μας.
Έχει εργαστεί και συμβουλεύσει πολλές παγκόσμιες εταιρείες τεχνολογίας, όπως η Oracle, η Ericsson, η HP, η Samsung, η SAP, η Thyssenkrupp, η Amdocs και η VW, ως παγκόσμιο στέλεχος και στρατηγικός σύμβουλος. Επικεντρώνεται στην εμπειρία και την επιτυχία των πελατών, την αλλαγή και την εμπειρία των λειτουργιών. Συνεργάζεται με παγκόσμιες εταιρείες τεχνολογίας που στοχεύουν στον μετασχηματισμό τους και είναι επίσης κεντρικός ομιλητής.
Είναι κάτοχος MBA στο Kellogg Graduate School of Management, IL USA, και προπτυχιακές σπουδές σε IS & Industrial Engineering. Είναι ένας παγκόσμιος πολίτης που μιλάει άπταιστα πέντε γλώσσες και διαμένει στο Μόναχο της Βαυαρίας.
Susanne Fries-Palm
Senior Advisor, Ambassador Switzerland and Europe - Founding Member
Susanne Fries-Palm is the Chief Customer Officer at Yonder in Switzerland. She is a customer-oriented cross functional leader and worked in various industries such as IT/Telecommunications, Safety and MedTech.
Susanne Fries-Palm is the Chief Customer Officer at Yonder in Switzerland. She is a customer-oriented cross functional leader and worked in various industries such as IT/Telecommunications, Safety and MedTech.
Focussing on developing organizations and implementing the customer in the core of a business, she has established a Global Customer Service Organization in Europe and she has been responsible for big projects enabling remarkable customer-oriented changes.
As a truly people & customer-oriented leader she manages to create a vision, motivates and thus enables high performing teams.
Με καταγωγή από την Αγγλία, η Joanna έχει εργαστεί σε διάφορους κλάδους τόσο σε ρόλους που σχετίζονται με τους πελάτες όσο και σε ρόλους στα κεντρικά γραφεία και έχει εμπειρία στη χάραξη στρατηγικής για την εμπειρία των πελατών, στο σχεδιασμό υπηρεσιών, στη συναισθηματική νοημοσύνη στο χώρο εργασίας, στην προπόνηση, στην εκπαίδευση και στην ομιλία στην εξυπηρέτηση πελατών.
Enrique Gomez Alonso
Πρέσβης - Ισπανία και Πορτογαλία - Ιδρυτικό μέλος
Enrique is a Director in Medallia’s XP (CX & EX) Consulting Team and an Insurance and Telco Industries Expert.
Ray Gerber
Senior Adviser and Global Ambassador
Ray is the Chief Product Officer at Thunderhead, a global leader in customer engagement technologies
Ray is the Chief Product Officer at Thunderhead, a global leader in customer engagement technologies, with over 30 years’ experience in building innovative technologies for enterprise. He has extensive expertise in customer relationship management, customer decisioning and self-learning. He also worked in business process management, customer journey management and enterprise resource planning.
Ray leads the Thunderhead R&D team, responsible for our reputation for disruptive technology. Before Thunderhead, he was VP of Customer Experience at Pegasystems and VP of Engineering at Chordiant Software.
Helén Rigamonti
Ambassador Sweden and Europe
Founding Member
She is an experienced leader with long experience in interim management roles.
Nicolette Wuring
Ambassador The Netherlands and Europe
Nicolette is a maverick who pioneered Customer Experience since the beginning of this century.
Nicolette is a maverick who pioneered Customer Experience since the beginning of this century. Early on she recognized the major opportunity for businesses to build loyalty and long-term relationships with customers, creating organizational resilience for the future, whilst creating meaningful environments for people to work in and customers to do business with. Initially as SVP/Chief Customer Officer for public multinationals like Liberty Global, QVC, and Sky, she successfully guides organisations through transformational customer experience changes throughout Europe, bringing strategy together with pragmatism, adequately balancing shareholder goals with creating long term resilience.
Sue Nabeth-Moore
Πρέσβης - Γαλλία - Ιδρυτικό μέλος
Η Sue είναι η ιδρύτρια της Success Track Enterprise, μιας εταιρείας παροχής συμβουλών και καθοδήγησης CS, και είναι παθιασμένη και ενεργή υπέρμαχος της επιτυχίας πελατών (CS) στην Ευρώπη.
Η Sue είναι μια παθιασμένη και ενεργή υπέρμαχος της επιτυχίας πελατών (CS) στην Ευρώπη. Η Sue είναι η ιδρύτρια της Success Track Enterprise, μιας εταιρείας παροχής συμβουλών και καθοδήγησης CS, καθώς και η συνιδρύτρια του Customer Success Mastermind/Success Chain, ενός συνεχούς προγράμματος κατάρτισης και ανάπτυξης καριέρας CS, το οποίο βοηθά τους επαγγελματίες CS/CX και τους πελάτες να αποκτήσουν νέες δεξιότητες για να αναπτυχθούν μαζί.
Διοργανώνει συναντήσεις CS στο Παρίσι (προηγουμένως και στη Λισαβόνα) και είναι συνιδρύτρια της πρώτης γαλλόφωνης εκδήλωσης CS, Engage Paris. Είναι τακτικός ομιλητής και συντονιστής σε εκδηλώσεις CS.
Carlos del Corral
Ambassador Nordics Region and Europe
Carlos del Corral, CEO of Lumoa, is a customer-centric leader with a deep passion for data and innovation.
Carlos del Corral, CEO of Lumoa, is a customer-centric leader with a deep passion for data and innovation. With a wealth of experience in leading technology companies like Nokia and Microsoft, as well as being the founder and CEO of Lumoa, Carlos has firsthand experience. He has guided some of the world's best global brands in delivering exceptional customer experiences.
Emma Sutton
Ambassador – UK, Ireland, and EMEA - Founding Member
Emma Sutton, Chief Experience Officer (CXO) at Oracle.
Emma Sutton, Chief Experience Officer (CXO) at Oracle. Anyone that comes into contact with Emma, will immediately feel her energy and passion for all things customer. Day to day, she works globally, helping organizations understand how they transform their business and find creative & innovative solutions to help them move closer to their customers.
For the last 5 years, Emma, has worked for Oracle – the only provider of fully integrated technology solutions that span both infrastructure and applications. Today’s businesses, however need more than just the best technology solutions. Utilising her 25+ years in leadership roles in both retail and financial services, Emma brings her wealth of experience to businesses – large and small – to enable them to utilise the cloud to deliver award winning programmes, greater engagement, results and efficiencies. She is passionate about helping customers create empathy for their brands with their customers and deliver meaningful interactions that enable
them to impact their bottom line.
An early adopter of the Chief Customer Role, Emma has been instrumental in shaping what good looks for one of the newest seats at the boardroom table and is a regular face & thought leader at pan-industry discussion and debate.
When not talking all things customer, Emma lives in the North West of the UK, and can be found in the countryside ….. with her beloved horses.
Thomas Karlsson
Ambassador Nordics Region and Europe
Thomas Karlsson is Senior Advisor Customer Experience at SAS Institute Nordics and has a passion for helping organizations build world class customer experiences.
Neil Davey
Επίτιμος Πρέσβης - Ιδρυτικό μέλος
Ο Neil Davey είναι ο διευθυντής του MyCustomer. Έμπειρος επιχειρηματικός δημοσιογράφος και συντάκτης, ο Neil έχει εργαστεί σε διάφορες εφημερίδες.
Ο Neil Davey είναι ο διευθυντής του MyCustomer. Ως έμπειρος επιχειρηματικός δημοσιογράφος και συντάκτης, ο Neil έχει εργαστεί σε διάφορες εφημερίδες, περιοδικά και ιστότοπους τα τελευταία 15 χρόνια, συμπεριλαμβανομένων των Internet Works, CXO magazine και Business Management. Εντάχθηκε στη Sift Media το 2007.
Mario Sepp
Ambassador - Austria - Founding Member
Mario Sepp is the founder of “Gastspiel”, located in Austria. He spent 20 years in the aviation industry.
Mario Sepp is the founder of “Gastspiel”, located in Austria. He spent 20 years in the aviation industry. Starting as an electronic engineer, he made his way through various national & international assignments to become EVP Strategy, Business Development & Marketing at the World’s second largest technical service provider to the airline industry. After finishing his Executive MBA, he deepened his knowledge on customer centricity at the Harvard Business School with Prof. Ranjay Gulati. His first efforts in the field of Service Design were internationally recognized with the Budgie Award in London, in the category of “Best Service Provider”, for an exceptional easyjet maintenance concept. This award ceremony marked a crucial turning point in his career, as he became increasingly aware of the possible applications of Service Design. In spring 2012, he therefore founded the consulting company "Gastspiel”, located in Austria, delivering Service & Experience Design and Business Innovation for national & international corporations from a cross-section of various sectors in the fields of production & service delivery.
Tzachi Ben-Sasson
Ambassador Israel and Global - Ιδρυτικό μέλος
Tzachi is an Organizational Psychologist with over 25 years of experience in Voice of the Customer, Customer Experience and Consulting.
Tzachi is an Organizational Psychologist with over 25 years of experience in Voice of the Customer, Customer Experience and Consulting. For the past 10 years Tzachi is leading the Amdocs global Voice of the Customer program, surveying all Amdocs key customers and working in over 30 countries. Prior to Amdocs, Tzachi worked for Deloitte. Tzachi is passionate about Customer Advocacy, Decision Making, Culture, interpersonal communication and travel.
Ines Järvsoo
Ambassador Estonia and Europe - Founding Member
Ines has over 20 years of experience in Customer Base Management, focusing on effective Customer Lifecycle management and increasing Customer Base Loyalty and Value.
Ines has over 20 years of experience in Customer Base Management, focusing on effective Customer Lifecycle management and increasing Customer Base Loyalty and Value, while embracing data and keeping a close eye on Customer Experience. She is passionate about helping companies to develop and deliver strong customer experiences. Defining the gaps between company and customers, knowing where experiences fall short, which experiences matter most and finding ways to design experiences that exceed customer expectations.
She is originally from Estonia but have worked in Egypt, Italy, France, Switzerland, USA and Croatia.
Steve Belgraver
Ambassador The Netherlands and Europe, Founding Member
A Service Management professional Steve has 15+ years’ experience in the world of B2B enterprise telecoms and ICT.
A Service Management professional Steve has 15+ years’ experience in the world of B2B enterprise telecoms and ICT. Enriched with a multicultural background by having worked and lived in a number of countries and reinforced with academic credentials from 4 universities Steve is driven by a strong desire to explore new experiences and practice his belief in life-long learning. After earning an MBA Steve's passion for improving the client experience led him to discover the field of Customer Experience several years ago. More recently his focus has centered on the nexus where CX and Service Management meet. A cross-functional leader with a solid history in corporate client-facing customer experience management, Steve has a deep understanding of how different business functions spanning the corporate journey influence the customer experience. By advocating the CX perspective with the broader stakeholder communities Steve continually strives to collaboratively ensure the business consistently meets client expectations.
Dr. Marcin Chlodnicki
Ambassador - Poland and Europe
Dr. Marcin is the founding member and active trainer at Service Design Poland. He also
manages his own design practice, Business Development Solutions Sp. z o.o..
With extensive experience, he has conducted thousands of hours of training in Design Thinking, Service Design, Customer Experience Design, and UXD. He is the esteemed author of the popular book, "Service Design in Polish".
Dr. Marcin pioneered the service design trend in Europe and crafted the service design management methodology for the Institute of Industrial Design. He has served as a jury
member for the Dobry Wzór competition and authored numerous scientific and advisory articles, along with several books.
As a lecturer at renowned Polish and European universities, he has also shared his expertise as a trainer in countries such as Belgium, Germany, Slovenia, Portugal, and Finland.
Dr. Chlodnicki is an active member of esteemed organizations including Service Design Network, European Academy of Marketing, and co-founder of Service Design Poland. Since the fall of 2023, he has held the distinguished title of ambassador by the European Customer Experience Organization (ECXO) for Poland and the entire European region.
He collaborates with designers worldwide, contributing to the creation of innovative services across various industries, from tourism to banking, insurance, retail, telecom showrooms, and legal and tax offices, as well as medical clinics.
Dr. Marcin has worked with renowned companies including BMW, BP, Dominet Bank, Invest-Bank, Coca-Cola, Jerónimo Martins, ERGO Hestia, Hefra SA, Infoscope, Sasol, Telefonia Dialog, MiniMAL/Billa, Sfinks SA, Volkswagen AG, Warsaw Convention Bureau, Vistula, beyond.pl, MTP, NICKEL Development, POZnan*, and others.
Antonio Grasso
Πρέσβης - Ιταλία - Ιδρυτικό μέλος
Ιδρυτής και διευθύνων σύμβουλος της ιταλικής νεοφυούς εταιρείας Digital Business Innovation Srl, ο Antonio θεωρείται ένας από τους κορυφαίους παράγοντες του ψηφιακού μετασχηματισμού...
Ιδρυτής και διευθύνων σύμβουλος της ιταλικής νεοφυούς επιχείρησης Digital Business Innovation Srl, ο Antonio θεωρείται ένας από τους κορυφαίους παράγοντες του ψηφιακού μετασχηματισμού σε θέματα τεχνητής νοημοσύνης, κυβερνοασφάλειας, ψηφιακού μετασχηματισμού, διαδικτύου των πραγμάτων και blockchain.
Είναι σύμβουλος, σύμβουλος επιχειρήσεων και του δημόσιου τομέα και μέντορας σε πολλές νεοσύστατες επιχειρήσεις. Σήμερα συνεργάζεται με τις Siemens, Intel, Ευρωπαϊκή Επιτροπή, Atos, Cisco, Ericsson, IBM, Talend, Huawei, Automation Anywhere, Oracle, Splunk, HPE, ASG tech και πολλούς άλλους ως σύμβουλος περιεχομένου, B2B Influencer, συγγραφέας και καινοτόμος λογισμικού.
Είναι παγκόσμιος κριτής για το βραβείο SDGs - Global Entreps Award των Ηνωμένων Εθνών,
Ο Antonio είναι διαπιστευμένος και εξειδικευμένος παγκόσμιος μέντορας για νεοφυείς επιχειρήσεις και Scaleups από το World Business Angels Investment Forum.
Το ηθικό του όραμα σχετικά με τον ψηφιακό μετασχηματισμό τον έχει καταστήσει ενεργό σε πολυάριθμα κοινωνικά κανάλια, όλα αφιερωμένα στη διάδοση της γνώσης, κυρίως στις αναπτυσσόμενες χώρες. Ο Antonio έχει ως στόχο να βοηθήσει στη διάδοση της έννοιας του ψηφιακού μετασχηματισμού και συμμετέχει ενεργά στα μέσα κοινωνικής δικτύωσης για να μεταφέρει το πιο πρόσφατο περιεχόμενο σχετικά με τις νέες, αναδυόμενες τεχνολογίες και τις χρήσεις τους για την εξασφάλιση ενός καλύτερου μέλλοντος.
Ο Antonio Grasso έχει πάνω από 37 χρόνια εμπειρίας στη διαχείριση πολυάριθμων έργων στον τομέα της τεχνολογίας των πληροφοριών τόσο για επιχειρήσεις όσο και για τον δημόσιο τομέα. Πιστεύει ότι ο ψηφιακός μετασχηματισμός είναι μια διαδικασία ψηφιακής εξέλιξης που περιλαμβάνει πολλές πτυχές και η τεχνολογία είναι μόνο ένα στοιχείο του παζλ. Για τον ίδιο, το μεγαλύτερο εμπόδιο είναι η πολιτισμική αλλαγή και η στρατηγική προσέγγιση για την αντιμετώπιση αυτής της κοσμογονικής αλλαγής είναι υψίστης σημασίας.
Sylvia Lohr
Ambassador DACH and Europe - Ιδρυτικό μέλος
Sylvia Lohr is leading the B2B-marketing for Enterprise division at Nuance covering DACH, BeNelux and Eastern Europe.
Agnieszka Sulicka-Faverey
Ambassador The Netherlands, Poland and Europe - Ιδρυτικό μέλος
Agnieszka Sulicka-Faverey, She is a Senior Manager Business Experience at Stora Enso
Luigina Ferraro
Ambassador Italia and Europe
Luigina is a CEO of INCIPIT, a company that she founded many years ago, focused on customer experience and feedback management.
Agustí Molías Martínez
Ambassador Spain and Europe - Founding Member
Agusti is the CEO of The Client Group. An entrepreneur lifestyle, I seek to transform people by provoking change in organizations.
Agusti is the CEO of The Client Group. An entrepreneur lifestyle, I seek to transform people by provoking change in organizations. My extensive experience in customer relationships, with a high expertise in customer management and talent transformation, as well as my presence in the media, conferences and events, gives me an opportunity to push the development of Customer Experience and Customer Management. I try to take advantage of it. I prefer to inspire rather than to mandate, to inspire rather than to command, to motivate rather than to boss.
Christopher Brooks
Ambassador - Ηνωμένο Βασίλειο - Ιδρυτικό μέλος
Προηγουμένως ήταν επικεφαλής της Lexden CX και τώρα είναι επικεφαλής της βραβευμένης διεθνούς πρακτικής παροχής συμβουλευτικών και τεχνολογικών λύσεων για την εμπειρία του πελάτη Clientship CX.
Christopher is a global customer experience specialist with over twenty years consultancy and clientside experience, helping clients profit from customer's-world led thinking. As Managing Director of international CX practice Lexden CX he believes truly great CX practice creates betterment for all customers, employees, communities, society and shareholders.
In addition, he is a keen contributor to the CX community: host of the CXSuperheroes podcast series, member of the ECXO, articles writer for MyCustomer and CX Today, creator of the 'Making a Difference' CX, Founder of the Customer Experience World Games and a guest lecturer on CX Management at International University of Monaco.
Victor Frossling
Ambassador Nordics Region and Europe
Victor is a senior consultant at Redway with solid expertise in customer experience, marketing strategy and business development.
Dave Sims
Τεχνικός σύμβουλος, σχεδιασμός και ανάπτυξη - Ιδρυτικό μέλος
Με πάνω από 22 χρόνια εμπειρίας στην ανάπτυξη ιστοσελίδων, ο Dave είναι παθιασμένος με την παροχή εξατομικευμένων υπηρεσιών και λύσεων προσαρμοσμένων στις ανάγκες των πελατών του.
Με πάνω από 22 χρόνια εμπειρίας στην ανάπτυξη ιστοσελίδων, ο Dave είναι παθιασμένος με την παροχή εξατομικευμένων υπηρεσιών και λύσεων προσαρμοσμένων στις ανάγκες των πελατών του.
Oleksandr Molchanov
Full-stack WordPress developer
Web application and website developer
Web application and website developer
Matthias Marino
Ambassador Head United Arab Emirates and Middle East
Matthias is the CEO of ModusCX an award winning customer-centric management consultancy
Matthias Marino
Ambassador Head United Arab Emirates and Middle East
Matthias is the CEO of ModusCX an award winning customer-centric management consultancy
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