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We are excited to share this week’s episode of Experience the Difference: The European Customer Experience Organization (ECXO) Podcast Series with the amazing Irina Mostovaya, hosted by Christopher Brooks

Listen to the full episode here: https://ecxo.org/experience-the-difference-the-european-customer-experience-podcast-series/

ABout Irina, with over 8 years of experience in customer and employee experience management, Irina Mostovaya is a passionate professional who thrives on creating value for both internal and external stakeholders. She currently works as a Customer Experience Specialist at Hiab, a global leader in on-road load handling solutions. In her role, Irina is responsible for customer experience strategic planning and development, aiming at enabling data-driven decision making and action planning in the area of CX. Throughout her career, she has successfully launched and managed experience management programs for customers and employees, collaborating with cross-functional teams, vendors, and senior leaders to implement actions aimed at improving the overall experience.

Irina is always eager to learn new skills, share best practices, and contribute to the community of CX and EX enthusiasts. Her goal is to drive transformation and innovation in the field of experience management and help Hiab achieve its vision of being the number one partner for smarter cargo handling.

Listen to the full episode here: https://ecxo.org/experience-the-difference-the-european-customer-experience-podcast-series/

#CustomerExperience

#CX

#podcast

#ECXO

Become a member of the open-access first CX Professional Business Network: https://ecxo.org/

Picture of Ricardo Saltz Gulko

Ricardo Saltz Gulko

Ricardo Saltz Gulko is the Eglobalis managing director, a global strategist, thought leader, practitioner, and keynote speaker in the areas of simplification and change, customer experience, experience design, and global professional services. Ricardo has worked at numerous global technology companies, such as Oracle, Ericsson, Amdocs, Redknee, Inttra, Samsung among others as a global executive, focusing on enterprise technologies. He currently works with tech global companies aiming to transform themselves around simplification models, culture and digital transformation, customer and employee experience as professional services. He holds an MBA at J.L. Kellogg Graduate School of Management, Evanston, IL USA, and Undergraduate studies in Information Systems and Industrial Engineering. Ricardo is also a global citizen fluent in English, Portuguese, Spanish, Hebrew, and German. He is the co-founder of the European Customer Experience Organization and currently resides in Munich, Germany with his family.
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