Ricardo Saltz Gulko
Cofundador
Ricardo es el Director General de Eglobalis, Agencia de Consultoría de Innovación y Experiencia, un estratega global, asesor de la C-suite, centrado en la simplificación de la experiencia y las operaciones
Ricardo es el Director General de Eglobalis, Agencia de Consultoría de Innovación y Experiencia, un estratega global, asesor de la C-suite, centrado en la simplificación de la experiencia y las operaciones, la transformación de la cultura, OX, CX, el diseño transformador EX, la adopción de tecnología, el encendido de la innovación y la adaptabilidad humana.
Es el cofundador e iniciador de ECXO, la Organización Europea de la Experiencia del Cliente, nuestra asociación mundial.
Ha trabajado y consultado para numerosas empresas tecnológicas globales, como Oracle, Ericsson, HP, Samsung, SAP, Thyssenkrupp, Amdocs y VW, como ejecutivo y estratega global. Se centra en la experiencia del cliente y el éxito, el cambio y la experiencia de las operaciones. Trabaja con empresas tecnológicas globales que buscan transformarse y también es un conferenciante.
Tiene un MBA en la Kellogg Graduate School of Management, IL USA, y estudios de licenciatura en IS & Industrial Engineering. Es un ciudadano global que domina cinco idiomas y reside en Múnich, Baviera.
Susanne Fries-Palm
Senior Advisor, Ambassador Switzerland and
Europe - Founding Member
Susanne Fries-Palm is the Chief Customer Officer at Yonder in Switzerland. She is a customer-oriented cross functional leader and worked in various industries such as IT/Telecommunications, Safety and MedTech.
Susanne Fries-Palm is the Chief Customer Officer at Yonder in Switzerland. She is a customer-oriented cross functional leader and worked in various industries such as IT/Telecommunications, Safety and MedTech.
Focussing on developing organizations and implementing the customer in the core of a business, she has established a Global Customer Service Organization in Europe and she has been responsible for big projects enabling remarkable customer-oriented changes.
As a truly people & customer-oriented leader she manages to create a vision, motivates and thus enables high performing teams.
Originaria de Inglaterra, Joanna ha trabajado en varios sectores, tanto en funciones de cara al cliente como en la oficina central, y tiene experiencia en la elaboración de estrategias para la experiencia del cliente, el diseño de servicios, la inteligencia emocional en el lugar de trabajo, el coaching, la formación en atención al cliente y la oratoria.
Helén Rigamonti
Ambassador Sweden and Europe
Founding Member
She is an experienced leader with long experience in interim management roles.
She is an experienced leader with long experience in interim management roles. She has worked in several public and private sectors (mostly B2B &SaaS), leading customer success, customer service, and sales operations. As a true people and customer-oriented leader, she has a great track record for creating a positive customer impact while leading the transformation of a customer-centric culture in organizations.
With expertise in customer experience strategizing, combined more than 20 years of management and leadership experience, Helen now has an opportunity to push the development of Customer Experience. Together with IHM Business School, she will be teaching in the first Customer Experience Specialist education in Sweden – a two year higher education program.
Enrique Gómez Alonso
Embajador - España y Portugal - Miembro fundador
Enrique is a Director in Medallia’s XP (CX & EX) Consulting Team and an Insurance and Telco Industries Expert.
Sylvia Lohr
Ambassador DACH and Europe - Miembro fundador
Sylvia Lohr is leading the B2B-marketing for Enterprise division at Nuance covering DACH, BeNelux and Eastern Europe.
Ray Gerber
Senior Adviser and Global Ambassador
Ray is the Chief Product Officer at Thunderhead, a global leader in customer engagement technologies
Ray is the Chief Product Officer at Thunderhead, a global leader in customer engagement technologies, with over 30 years’ experience in building innovative technologies for enterprise. He has extensive expertise in customer relationship management, customer decisioning and self-learning. He also worked in business process management, customer journey management and enterprise resource planning.
Ray leads the Thunderhead R&D team, responsible for our reputation for disruptive technology. Before Thunderhead, he was VP of Customer Experience at Pegasystems and VP of Engineering at Chordiant Software.
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