ricardo 1

Ricardo Saltz Gulko

Cofundador

Ricardo es el Director General de Eglobalis, Agencia de Consultoría de Innovación y Experiencia, un estratega global, asesor de la C-suite, centrado en la simplificación de la experiencia y las operaciones

Ricardo es el Director General de Eglobalis, Agencia de Consultoría de Innovación y Experiencia, un estratega global, asesor de la C-suite, centrado en la simplificación de la experiencia y las operaciones, la transformación de la cultura, OX, CX, el diseño transformador EX, la adopción de tecnología, el encendido de la innovación y la adaptabilidad humana.

Es el cofundador e iniciador de ECXO, la Organización Europea de la Experiencia del Cliente, nuestra asociación mundial.

Ha trabajado y consultado para numerosas empresas tecnológicas globales, como Oracle, Ericsson, HP, Samsung, SAP, Thyssenkrupp, Amdocs y VW, como ejecutivo y estratega global. Se centra en la experiencia del cliente y el éxito, el cambio y la experiencia de las operaciones. Trabaja con empresas tecnológicas globales que buscan transformarse y también es un conferenciante.
Tiene un MBA en la Kellogg Graduate School of Management, IL USA, y estudios de licenciatura en IS & Industrial Engineering. Es un ciudadano global que domina cinco idiomas y reside en Múnich, Baviera.

Ambassador Teams susanne

Susanne Fries-Palm

Senior Advisor, Ambassador Switzerland and Europe - Founding Member

Susanne Fries-Palm is the Chief Customer Officer at Yonder in Switzerland. She is a customer-oriented cross functional leader and worked in various industries such as IT/Telecommunications, Safety and MedTech.

Susanne Fries-Palm is the Chief Customer Officer at Yonder in Switzerland. She is a customer-oriented cross functional leader and worked in various industries such as IT/Telecommunications, Safety and MedTech. 

Focussing on developing organizations and implementing the customer in the core of a business, she has established a Global Customer Service Organization in Europe and she has been responsible for big projects enabling remarkable customer-oriented changes. 

As a truly people & customer-oriented leader she manages to create a vision, motivates and thus enables high performing teams.

Originaria de Inglaterra, Joanna ha trabajado en varios sectores, tanto en funciones de cara al cliente como en la oficina central, y tiene experiencia en la elaboración de estrategias para la experiencia del cliente, el diseño de servicios, la inteligencia emocional en el lugar de trabajo, el coaching, la formación en atención al cliente y la oratoria.

enrique 1

Enrique Gómez Alonso

Embajador - España y Portugal - Miembro fundador

Enrique is a Director in Medallia’s XP (CX & EX) Consulting Team and an Insurance and Telco Industries Expert.

Enrique es director del equipo de consultoría XP (CX & EX) de Medallia y experto en los sectores de seguros y telecomunicaciones. Es un profesional de nivel C con más de 25 años de experiencia impulsando el éxito organizacional y liderando el desarrollo e implementación de proyectos de transformación de alto impacto. Enrique ha liderado la transformación del cliente en España para dos de las mayores multinacionales de Europa, primero como Jefe de CX en Vodafone España y después como Chief Customer Officer en Zurich Seguros España.
Ray Gerber

Ray Gerber

Senior Adviser and Global Ambassador

Ray is the Chief Product Officer at Thunderhead, a global leader in customer engagement technologies

Ray is the Chief Product Officer at Thunderhead, a global leader in customer engagement technologies, with over 30 years’ experience in building innovative technologies for enterprise. He has extensive expertise in customer relationship management, customer decisioning and self-learning. He also worked in business process management, customer journey management and enterprise resource planning.

Ray leads the Thunderhead R&D team, responsible for our reputation for disruptive technology. Before Thunderhead, he was VP of Customer Experience at Pegasystems and VP of Engineering at Chordiant Software.

Frame 2

Emma Sutton​

Ambassador – UK, Ireland, and EMEA - Founding Member

Emma Sutton, Chief Experience Officer (CXO) at Oracle.

Emma Sutton, Chief Experience Officer (CXO) at Oracle. Anyone that comes into contact with Emma, will immediately feel her energy and passion for all things customer.  Day to day, she works globally, helping organizations understand how they transform their business and find creative & innovative solutions to help them move closer to their customers.

For the last 5 years, Emma, has worked for Oracle – the only provider of fully integrated technology solutions that span both infrastructure and applications.   Today’s businesses, however need more than just the best technology solutions.  Utilising her 25+ years in leadership roles in both retail and financial services, Emma brings her wealth of experience to businesses – large and small – to enable them to utilise the cloud to deliver award winning programmes, greater engagement, results and efficiencies. She is passionate about helping customers create empathy for their brands with their customers and deliver meaningful interactions that enable
them to impact their bottom line.

An early adopter of the Chief Customer Role, Emma has been instrumental in shaping what good looks for one of the newest seats at the boardroom table and is a regular face & thought leader at pan-industry discussion and debate. 

When not talking all things customer, Emma lives in the North West of the UK, and can be found in the countryside ….. with her beloved horses.

Frame 2

Emma Sutton​

Ambassador – UK, Ireland, and EMEA - Founding Member

Emma Sutton, Chief Experience Officer (CXO) at Oracle.

Emma Sutton, Chief Experience Officer (CXO) at Oracle. Anyone that comes into contact with Emma, will immediately feel her energy and passion for all things customer.  Day to day, she works globally, helping organizations understand how they transform their business and find creative & innovative solutions to help them move closer to their customers.

For the last 5 years, Emma, has worked for Oracle – the only provider of fully integrated technology solutions that span both infrastructure and applications.   Today’s businesses, however need more than just the best technology solutions.  Utilising her 25+ years in leadership roles in both retail and financial services, Emma brings her wealth of experience to businesses – large and small – to enable them to utilise the cloud to deliver award winning programmes, greater engagement, results and efficiencies. She is passionate about helping customers create empathy for their brands with their customers and deliver meaningful interactions that enable
them to impact their bottom line.

An early adopter of the Chief Customer Role, Emma has been instrumental in shaping what good looks for one of the newest seats at the boardroom table and is a regular face & thought leader at pan-industry discussion and debate. 

When not talking all things customer, Emma lives in the North West of the UK, and can be found in the countryside ….. with her beloved horses.

Únase a ECXO hoy mismo.

Our Sponsors
SILVER SPONSOR