Última información de los miembros

La visión de los miembros
Joao Pereira

Uncovering the Psychological Tactics That Drive Customer Purchases

This article highlights the importance of understanding the psychology behind customers’ buying behavior in order to improve customer experience. It emphasizes that by influencing customers’ decisions positively, businesses can craft more effective marketing strategies, drive sales, and build stronger relationships with their customers. It further explains that understanding the ‘why’ behind the customers’ decisions can help businesses meet their needs and exceed their expectations, ultimately leading to a joyful venture worth undertaking.

Leer más "
La visión de los miembros
Joao Pereira

The role of emotions in CX and how you can use them to design better experiences

Neuroscience is such a fascinating field of study!! And emotions are part of the human experience and as a consequence, a big part of the CX strategy.
Being intentional in designing experiences that trigger the desired emotions is essential to achieving brand loyalty and retention.
Check this article for some tips on how to stimulate these desired emotions.

Leer más "
4ContinuousLoop
La visión de los miembros
Steve Belgraver

Realising the Virtuous Loop by complementing CX with ITIL CSI

ITIL CSI and CX Closed Loop are two approaches that share important similarities in their objectives, processes, and benefits of continual improvement. Although they also have some differences in their scope, methods, and requirements both approaches can help organizations achieve better outcomes for their customers and stakeholders.

Leer más "

Noticias y anuncios

0228
Noticias
Ricardo Saltz Gulko

From CX to Distinctive Experiences with Joe Pine

The European Customer Experience Organization is delighted to announce Joe Pine, discussing From #CX to Distinctive Experiences with our CX community. https://ecxo.org/customer-experience-super-events-from-cx-to-distinctive-experiences-with-joe-pine/
#experienceeconomy #servicedesign

Leer más "
CX Academy
Noticias
Ricardo Saltz Gulko

ECXO se asocia con The CX Academy

Estamos encantados de que The CX Academy haya elegido a ECXO - European Customer Experience Organization para ser socio de su programa de formación y certificación de CX, que es muy práctico, y esperamos que esta colaboración sea fantástica.

Leer más "

Hazte socio

Our Sponsors
SILVER SPONSOR