The European Customer Experience Organization (ECXO) is delighted to announce that Prof. Jan-Erik Baars will be our guest for the Executive live LinkedIn Session on November 29th Time: 1 pm CET / 12 pm (noon) GMT. We will be discussing ‘Strategic Design: The Key to Building a Successful Business & Captivating Customers ,’ a crucial element for corporate success.
Subscribe to this event here: https://www.linkedin.com/events/7125077588422647808/comments/
🌟 The session is a LinkedIn Live event, providing you with the opportunity to ask any questions related to our topic! What could be better than that? 🎉🎤 Well, our upcoming in-person event! Stay tuned.
Join the CX Professional Business Network at ECXO for more enriching presentations like this one! Subscribe now at: https://ecxo.org/individuals/
What you will learn during this session:
1. The Holistic Concept of Design
2. The role of Aesthetics and Emotion in Design
3. Business Collaboration for Customer-Winning Propositions
4. The Significance of Customer-Centricity
5. Holistic Customer Metrics for Actionable Insights
6. Beyond NPS: Advanced Customer Feedback Techniques
Who is Prof. Jan-Erik Baars
Prof. Jan-Erik Baars, a distinguished expert in design management, currently leads the advanced studies program in Design Management at the University of Applied Science in Lucerne, Switzerland. His research focuses on organizational maturity, design leadership, and customer-centricity. Notably, he is the creator of the Customer Centricity Score (CCS) and the author of the acclaimed book “Leading Design”, a guidebook for developing design-centric organizations.
In addition to his academic role, Baars serves as a consultant, offering invaluable guidance to organizations seeking to enhance their use of design. He is a board member at the Swiss design agency Vetica and co-owner of Customer Metrics AG, a company specializing in organizational metrics. For more information, please visit: www.janerikbaars.com.
The facilitator for this session is Ricardo Samuel Saltz Gulko ( ECXO ), MD at Eglobalis and the Co-founder and visionary of the European Customer Experience Organization (ECXO), ECXO.org with many other ambassadors.
Join the CX Professional Network at ECXO for more enriching presentations like this one! Subscribe now at: https://lnkd.in/dSf_XU7
We look forward to having you join our session. If you find it interesting, please feel free to share it with your friends and business network.