Lee más sobre el artículo The role of emotions in CX and how you can use them to design better experiences
The emotions in CX

The role of emotions in CX and how you can use them to design better experiences

Neuroscience is such a fascinating field of study!! And emotions are part of the human experience and as a consequence, a big part of the CX strategy. Being intentional in designing experiences that trigger the desired emotions is essential to achieving brand loyalty and retention. Check this article for some tips on how to stimulate these desired emotions.

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Coming up: The Yes Code: Cracking the Practical Side of AI-Empowered Customer Conundrum with Lior Arussy

🎉 The European Customer Experience Organization (ECXO) is delighted to announce our first Linkedin live session in 2024:  🔍 The Yes Code: Cracking the Practical Side of AI-Empowered Customer Conundrum 🤖💼 with Lior…

Continuar leyendoComing up: The Yes Code: Cracking the Practical Side of AI-Empowered Customer Conundrum with Lior Arussy
Lee más sobre el artículo Challenges in Achieving Real Personalization for Enhanced Customer Experiences
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Challenges in Achieving Real Personalization for Enhanced Customer Experiences

Personalisation and hyperpersonalisation are as old the dinosaurs. In the same year Jurassic Park arrived in our cinemas (1993), Don Peppers and Martha Rogers predicted in their great book,The One…

Continuar leyendoChallenges in Achieving Real Personalization for Enhanced Customer Experiences

The Yes Code: Cracking the Practical Side of AI-Empowered Customer Conundrum 🤖💼 with Lior Arussy

🎉 The European Customer Experience Organization (ECXO) is delighted to announce our first Linkedin live session in 2024:  🔍 The Yes Code: Cracking the Practical Side of AI-Empowered Customer Conundrum 🤖💼 with Lior…

Continuar leyendoThe Yes Code: Cracking the Practical Side of AI-Empowered Customer Conundrum 🤖💼 with Lior Arussy
Lee más sobre el artículo Strategic Design: The Key to Building a Successful Business & Captivating Customers with Prof. Jan-Erik Baars
Executive Session formato convencional

Strategic Design: The Key to Building a Successful Business & Captivating Customers with Prof. Jan-Erik Baars

The European Customer Experience Organization (ECXO) is delighted to announce that Prof. Jan-Erik Baars will be our guest for the Executive live LinkedIn Session on November 29th Time: 1 pm CET / 12 pm (noon) GMT.…

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Lee más sobre el artículo How AI and GenAI Are Shaking the Status Quo in Customer Experience (CX)
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How AI and GenAI Are Shaking the Status Quo in Customer Experience (CX)

How AI and GenAI Are Shaking the Status Quo in Customer Experience (CX) As you know, the potential for artificial intelligence and generative artificial intelligence (GenAI) to transform every part…

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Lee más sobre el artículo From Products to People: Pioneering a customer-centric Culture for business success! with Ilenia Vidili
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From Products to People: Pioneering a customer-centric Culture for business success! with Ilenia Vidili

Join us at the European Customer Experience Organization event featuring a captivating presentation by Ilenia Vidili on "From Products to People: Pioneering a customer-centric Culture for business success!" 🚀🎉 📅…

Continuar leyendoFrom Products to People: Pioneering a customer-centric Culture for business success! with Ilenia Vidili