Lee más sobre el artículo Uncovering the Psychological Tactics That Drive Customer Purchases
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Uncovering the Psychological Tactics That Drive Customer Purchases

This article highlights the importance of understanding the psychology behind customers' buying behavior in order to improve customer experience. It emphasizes that by influencing customers' decisions positively, businesses can craft more effective marketing strategies, drive sales, and build stronger relationships with their customers. It further explains that understanding the 'why' behind the customers' decisions can help businesses meet their needs and exceed their expectations, ultimately leading to a joyful venture worth undertaking.

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Lee más sobre el artículo From Products to People: Pioneering a customer-centric Culture for business success! with Ilenia Vidili
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From Products to People: Pioneering a customer-centric Culture for business success! with Ilenia Vidili

Join us at the European Customer Experience Organization event featuring a captivating presentation by Ilenia Vidili on "From Products to People: Pioneering a customer-centric Culture for business success!" 🚀🎉 📅…

Continuar leyendoFrom Products to People: Pioneering a customer-centric Culture for business success! with Ilenia Vidili
Lee más sobre el artículo Navigating the Path to Affinity: Cultivating Client-Centricity in Professional Services
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Navigating the Path to Affinity: Cultivating Client-Centricity in Professional Services

Professional services (PS) and consulting is critical to client experience. But, here’s the question: if your competitors could do the same job, and have similar knowledge, expertise, capabilities and pricing,…

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Lee más sobre el artículo In partnership with SAS, the European Customer Experience Organization (ECXO) presents Reframing the B2B Engagement Journey.
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In partnership with SAS, the European Customer Experience Organization (ECXO) presents Reframing the B2B Engagement Journey.

In partnership with SAS, the European Customer Experience Organization (ECXO) presents Reframing the B2B Engagement Journey. We are excited to invite you to join our live conversation with Emma Sutton,…

Continuar leyendoIn partnership with SAS, the European Customer Experience Organization (ECXO) presents Reframing the B2B Engagement Journey.

The Cross-Cultural Conundrum: Embracing European Diversity and Complexity in Customer Experience

Navigating the Complexities of Customer Experience Across European Cultures Article source here: CX maturity models in Europe vary from country to country. Some have barely started or are still in…

Continuar leyendoThe Cross-Cultural Conundrum: Embracing European Diversity and Complexity in Customer Experience

A true global CX organization needs to speak and understand cultures, languages and differences. ECXO understands you, fluently.

A true global CX organization needs to speak and understand cultures, languages and differences. ECXO understands you, fluently.

Continuar leyendoA true global CX organization needs to speak and understand cultures, languages and differences. ECXO understands you, fluently.