Lee más sobre el artículo The Upcoming Impact of AI on Enterprise Technology Design: Enhancing CX and Business Outcomes
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The Upcoming Impact of AI on Enterprise Technology Design: Enhancing CX and Business Outcomes

 Upcoming Impact of AI on Enterprise Technology Design: Enhancing CX and Business Outcomes Article source: https://www.eglobalis.com/the-upcoming-impact-of-ai-on-enterprise-technology-design-enhancing-cx-and-business-outcomes/ Introduction Artificial Intelligence is revolutionizing enterprise technology, and will redefine enterprise software design, and…

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Lee más sobre el artículo Four Gold ROI Metrics – CXROI Part III with Lynn Hunsaker
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Four Gold ROI Metrics – CXROI Part III with Lynn Hunsaker

The European Customer Experience Organization (ECXO) is excited to announce our final CX ROI session of 2024, featuring Lynn Hunsaker, CCO at ClearAction Continuum. Subscribe here: https://www.linkedin.com/events/7198450870034821120/comments/ When: June 5th, 2024…

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Lee más sobre el artículo Customer-centric leadership – what does it really mean?
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Customer-centric leadership – what does it really mean?

Being customer-centric as a leader is not just a trendy phrase; it involves a deeper understanding of and alignment with customer needs, desires, and experiences. What does it mean to be a customer-centric leader? It means viewing the world through the customer's eyes, making decisions that enhance their experiences, and never forgetting that customers ultimately define our success. This paradigm shift in leadership benefits not only the organization but also fosters lasting and meaningful relationships with customers. This blog post will explore the essence of customer-centric leadership and key factors that form the basis of a successful customer-focused organization.

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Lee más sobre el artículo Mastering the Fine Art of Delivering Candid Feedback for better CX and EX
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Mastering the Fine Art of Delivering Candid Feedback for better CX and EX

I often hear that providing feedback is one of the hardest things for most people, both in personal and professional environments. I have to agree, it's quite difficult indeed. And that's why this time I analyze the importance of delivering candid feedback for better customer and employee experience, while exploring the psychological principles behind feedback, including cognitive dissonance, and offer insight into how to navigate feedback effectively.

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Lee más sobre el artículo The Eternal Search for the Silver Bullet in CX
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The Eternal Search for the Silver Bullet in CX

The pursuit of a silver bullet in customer experience (CX) is a never-ending journey. While there may not be a single solution that works for all, implementing a range of well-planned strategies can significantly improve CX. The pursuit encourages businesses to explore, innovate, and consistently strive to do better. In this article, I explore some key areas of CX in the search for the so-called silver bullet.

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Lee más sobre el artículo The Story of Jose – A Tale About Customer Experience
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The Story of Jose – A Tale About Customer Experience

The story is about Jose, a Customer Service Manager at TechEase. He understood the importance of customers and treated them with respect, empathy, and kindness. He faced many challenges in bringing a customer-centric culture to TechEase, but he remained steadfast in his pursuit of customer satisfaction. His resilience began to make a difference, and his colleagues started to notice the positive impact of his efforts.

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