Lee más sobre el artículo Mastering the Fine Art of Delivering Candid Feedback for better CX and EX
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Mastering the Fine Art of Delivering Candid Feedback for better CX and EX

I often hear that providing feedback is one of the hardest things for most people, both in personal and professional environments. I have to agree, it's quite difficult indeed. And that's why this time I analyze the importance of delivering candid feedback for better customer and employee experience, while exploring the psychological principles behind feedback, including cognitive dissonance, and offer insight into how to navigate feedback effectively.

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Lee más sobre el artículo Delving into Digital Conversations for Business Survival or Irrelevance, featuring Paolo Fabrizio
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Delving into Digital Conversations for Business Survival or Irrelevance, featuring Paolo Fabrizio

Delving into Digital Conversations for Business Survival or Irrelevance, featuring Paolo Fabrizio   The European Customer Experience Organization (ECXO) is delighted to announce our upcoming session on AI digital conversations,…

Continuar leyendoDelving into Digital Conversations for Business Survival or Irrelevance, featuring Paolo Fabrizio
Lee más sobre el artículo The Majestic Dance between AI and Humans in CX
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The Majestic Dance between AI and Humans in CX

In this article, I discuss the importance of human creativity in creating a sustainable and meaningful customer experience. While AI can enhance customer experience, it cannot replace human creativity. Instead, AI and human creativity should work together to create an efficient, personalized, empathetic, and innovative customer experience that touches the heart, captivates the mind, and leaves a lasting impression. When AI and human creativity collaborate, they create experiences that make a difference in the world and to the customers.

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Lee más sobre el artículo Celebrating Remarkable Women: ECXO’s Tribute on International Women’s Day
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Celebrating Remarkable Women: ECXO’s Tribute on International Women’s Day

Celebrating Remarkable Women: ECXO's Tribute on International Women's Day 🌟 Last week, as the world celebrated International Women's Day, the European Customer Experience Organization (ECXO) proudly honored and saluted remarkable…

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Coming up: The Yes Code: Cracking the Practical Side of AI-Empowered Customer Conundrum with Lior Arussy

🎉 The European Customer Experience Organization (ECXO) is delighted to announce our first Linkedin live session in 2024:  🔍 The Yes Code: Cracking the Practical Side of AI-Empowered Customer Conundrum 🤖💼 with Lior…

Continuar leyendoComing up: The Yes Code: Cracking the Practical Side of AI-Empowered Customer Conundrum with Lior Arussy

The Yes Code: Cracking the Practical Side of AI-Empowered Customer Conundrum 🤖💼 with Lior Arussy

🎉 The European Customer Experience Organization (ECXO) is delighted to announce our first Linkedin live session in 2024:  🔍 The Yes Code: Cracking the Practical Side of AI-Empowered Customer Conundrum 🤖💼 with Lior…

Continuar leyendoThe Yes Code: Cracking the Practical Side of AI-Empowered Customer Conundrum 🤖💼 with Lior Arussy