Ricardo Saltz Gulko
Cofundador
Ricardo es el Director General de Eglobalis, Agencia de Consultoría de Innovación y Experiencia, un estratega global, asesor de la C-suite, centrado en la simplificación de la experiencia y las operaciones
Ricardo es el Director General de Eglobalis, Agencia de Consultoría de Innovación y Experiencia, un estratega global, asesor de la C-suite, centrado en la simplificación de la experiencia y las operaciones, la transformación de la cultura, OX, CX, el diseño transformador EX, la adopción de tecnología, el encendido de la innovación y la adaptabilidad humana.
Es el cofundador e iniciador de ECXO, la Organización Europea de la Experiencia del Cliente, nuestra asociación mundial.
Ha trabajado y consultado para numerosas empresas tecnológicas globales, como Oracle, Ericsson, HP, Samsung, SAP, Thyssenkrupp, Amdocs y VW, como ejecutivo y estratega global. Se centra en la experiencia del cliente y el éxito, el cambio y la experiencia de las operaciones. Trabaja con empresas tecnológicas globales que buscan transformarse y también es un conferenciante.
Tiene un MBA en la Kellogg Graduate School of Management, IL USA, y estudios de licenciatura en IS & Industrial Engineering. Es un ciudadano global que domina cinco idiomas y reside en Múnich, Baviera.
Susanne Fries-Palm
Senior Advisor, Ambassador Switzerland and Europe - Founding Member
Susanne Fries-Palm is the Chief Customer Officer at Yonder in Switzerland. She is a customer-oriented cross functional leader and worked in various industries such as IT/Telecommunications, Safety and MedTech.
Susanne Fries-Palm is the Chief Customer Officer at Yonder in Switzerland. She is a customer-oriented cross functional leader and worked in various industries such as IT/Telecommunications, Safety and MedTech.
Focussing on developing organizations and implementing the customer in the core of a business, she has established a Global Customer Service Organization in Europe and she has been responsible for big projects enabling remarkable customer-oriented changes.
As a truly people & customer-oriented leader she manages to create a vision, motivates and thus enables high performing teams.
Originaria de Inglaterra, Joanna ha trabajado en varios sectores, tanto en funciones de cara al cliente como en la oficina central, y tiene experiencia en la elaboración de estrategias para la experiencia del cliente, el diseño de servicios, la inteligencia emocional en el lugar de trabajo, el coaching, la formación en atención al cliente y la oratoria.
Vincent Placer
Embajador - Francia - Miembro fundador
Vincent es director general de Colorado Group, una agencia con sede en París que ayuda a las empresas a diseñar y mejorar su experiencia de cliente.
Vincent es Director General de Colorado Group, una agencia con sede en París que ayuda a las empresas tanto a diseñar y mejorar su experiencia de cliente como a definir y gestionar sus programas de VoC a través de una plataforma SaaS. Apasionado por el comportamiento de los clientes, Vincent ha sido sucesivamente investigador en ciencias de la decisión, ejecutivo de marketing de clientes en el sector de las telecomunicaciones y socio de la consultoría de CX.
Es un ponente habitual en conferencias profesionales y en revistas sobre la experiencia del cliente y la relación con los clientes.
Ray Gerber
Senior Adviser and Global Ambassador
Ray is the Chief Product Officer at Thunderhead, a global leader in customer engagement technologies
Ray is the Chief Product Officer at Thunderhead, a global leader in customer engagement technologies, with over 30 years’ experience in building innovative technologies for enterprise. He has extensive expertise in customer relationship management, customer decisioning and self-learning. He also worked in business process management, customer journey management and enterprise resource planning.
Ray leads the Thunderhead R&D team, responsible for our reputation for disruptive technology. Before Thunderhead, he was VP of Customer Experience at Pegasystems and VP of Engineering at Chordiant Software.
Helén Rigamonti
Ambassador Sweden and Europe
Founding Member
She is an experienced leader with long experience in interim management roles.
Enrique Gómez Alonso
Embajador - España y Portugal - Miembro fundador
Enrique is a Director in Medallia’s XP (CX & EX) Consulting Team and an Insurance and Telco Industries Expert.
Christopher Brooks
Embajador - Reino Unido - Miembro fundador
Anteriormente fue líder de Lexden CX y ahora dirige la galardonada práctica internacional de asesoramiento sobre la experiencia del cliente y soluciones tecnológicas Clientship CX.
Christopher is a global customer experience specialist with over twenty years consultancy and clientside experience, helping clients profit from customer's-world led thinking. As Managing Director of international CX practice Lexden CX he believes truly great CX practice creates betterment for all customers, employees, communities, society and shareholders.
In addition, he is a keen contributor to the CX community: host of the CXSuperheroes podcast series, member of the ECXO, articles writer for MyCustomer and CX Today, creator of the 'Making a Difference' CX, Founder of the Customer Experience World Games and a guest lecturer on CX Management at International University of Monaco.
Kari Korkiakoski
Ambassador - Finland - Founding Member
Kari is the Managing Director of Futurelab Finland, a company he founded company 2010. Futurelab focus on CX strategy consultancy.
Kari is the Managing Director of Futurelab Finland, a company he founded company 2010. Futurelab focus on CX strategy consultancy. Within the last 10 years Kari has written three books by himself or with co-authors. One of those can be found from Amazon under title "Amazing customer experience". The latest book was about connection between CX and EX.
In Futurelab Finland we have five consultants. On top of consulting Kari is also a partner in a Nordic ecommerce company and online-focused accounting company.
Sue Nabeth-Moore
Embajador - Francia - Miembro fundador
Sue es la fundadora de Success Track Enterprise, una empresa de asesoramiento y coaching sobre el éxito del cliente, y una apasionada y activa evangelizadora del éxito del cliente (CS) en Europa.
Sue es una apasionada y activa evangelizadora del éxito del cliente (CS) en Europa. Sue es la fundadora de Success Track Enterprise, una empresa de asesoramiento y coaching de CS, así como la cofundadora de Customer Success Mastermind/Success Chain, un programa de formación continua en CS y desarrollo profesional que ayuda a los profesionales de CS/CX y a los clientes a adquirir nuevos conjuntos de habilidades para crecer juntos.
Organiza encuentros de RSE en París (antes también en Lisboa) y es cofundadora del primer evento de RSE de habla francesa, Engage Paris. Es ponente y moderadora habitual en eventos de RSE.
Mario Sepp
Ambassador - Austria - Founding Member
Mario Sepp is the founder of “Gastspiel”, located in Austria. He spent 20 years in the aviation industry.
Mario Sepp is the founder of “Gastspiel”, located in Austria. He spent 20 years in the aviation industry. Starting as an electronic engineer, he made his way through various national & international assignments to become EVP Strategy, Business Development & Marketing at the World’s second largest technical service provider to the airline industry. After finishing his Executive MBA, he deepened his knowledge on customer centricity at the Harvard Business School with Prof. Ranjay Gulati. His first efforts in the field of Service Design were internationally recognized with the Budgie Award in London, in the category of “Best Service Provider”, for an exceptional easyjet maintenance concept. This award ceremony marked a crucial turning point in his career, as he became increasingly aware of the possible applications of Service Design. In spring 2012, he therefore founded the consulting company "Gastspiel”, located in Austria, delivering Service & Experience Design and Business Innovation for national & international corporations from a cross-section of various sectors in the fields of production & service delivery.
Michael Brandt
Embajador - DACH - Miembro fundador
Michael es un estratega de CX con muchos años a sus espaldas implementando programas de CX en organizaciones globales multiculturales.
Michael es un estratega de CX con muchos años de experiencia en la implementación de programas de CX en organizaciones globales multiculturales. Con más de 25 años de experiencia en operaciones B2B de cara al cliente, recientemente fue responsable de la Excelencia de Procesos en Atención al Cliente en toda la red mundial del Grupo ABB desde 2012 hasta 2020. Sus áreas de interés son la Voz del Cliente, la Gestión de Reclamaciones y el Mapeo del Viaje del Cliente. Además de ser un profesional certificado en experiencia del cliente, Michael también está cualificado en Lean 6 Sigma, NPS 2 y gestión de riesgos.
Sylvia Lohr
Ambassador DACH and Europe - Miembro fundador
Sylvia Lohr is leading the B2B-marketing for Enterprise division at Nuance covering DACH, BeNelux and Eastern Europe.
Neil Davey
Embajador de Honor - Miembro fundador
Neil Davey es el editor jefe de MyCustomer. Periodista de negocios y editor experimentado, Neil ha trabajado en diversos periódicos.
Neil Davey es el editor jefe de MyCustomer. Periodista y editor con experiencia en el mundo de los negocios, Neil ha trabajado en diversos periódicos, revistas y sitios web durante los últimos 15 años, como Internet Works, la revista CXO y Business Management. Se incorporó a Sift Media en 2007.
Ines Järvsoo
Ambassador Estonia and Europe - Founding Member
Ines has over 20 years of experience in Customer Base Management, focusing on effective Customer Lifecycle management and increasing Customer Base Loyalty and Value.
Ines has over 20 years of experience in Customer Base Management, focusing on effective Customer Lifecycle management and increasing Customer Base Loyalty and Value, while embracing data and keeping a close eye on Customer Experience. She is passionate about helping companies to develop and deliver strong customer experiences. Defining the gaps between company and customers, knowing where experiences fall short, which experiences matter most and finding ways to design experiences that exceed customer expectations.
She is originally from Estonia but have worked in Egypt, Italy, France, Switzerland, USA and Croatia.
Federica Roux
Ambassador France and Europe Founding Member
Federica, is the Chief Marketing Officer at Odity. She has a double experience in retail and consulting,
Federica, is the Chief Marketing Officer at Odity. She has a double experience in retail and consulting, and a great passion for all things related to customer experience, customer service and customer relations.
She is CXO at Odity, leader in Customer Relations Management for Premium and Luxury brands.
Previously, Federica was Partner at MAD, the leading consulting firm with a unique positioning in the luxury sector.
Before that Federica held omnichannel marketing, e-business and client transformation roles in international Groups such as Richemont, Galeries Lafayette, Swarovski and The Watches of Switzerland Group.
Federica has a Master degree in macroeconomics from Università degli Studi di Torino, she is CX certified professional and Digital Strategy certified (Google Digital Marketing Certification).
Steve Belgraver
Ambassador The Netherlands and Europe, Founding Member
A Service Management professional Steve has 15+ years’ experience in the world of B2B enterprise telecoms and ICT.
A Service Management professional Steve has 15+ years’ experience in the world of B2B enterprise telecoms and ICT. Enriched with a multicultural background by having worked and lived in a number of countries and reinforced with academic credentials from 4 universities Steve is driven by a strong desire to explore new experiences and practice his belief in life-long learning. After earning an MBA Steve's passion for improving the client experience led him to discover the field of Customer Experience several years ago. More recently his focus has centered on the nexus where CX and Service Management meet. A cross-functional leader with a solid history in corporate client-facing customer experience management, Steve has a deep understanding of how different business functions spanning the corporate journey influence the customer experience. By advocating the CX perspective with the broader stakeholder communities Steve continually strives to collaboratively ensure the business consistently meets client expectations.
Tzachi Ben-Sasson
Ambassador Israel and Global - Miembro fundador
Tzachi is an Organizational Psychologist with over 25 years of experience in Voice of the Customer, Customer Experience and Consulting.
Tzachi is an Organizational Psychologist with over 25 years of experience in Voice of the Customer, Customer Experience and Consulting. For the past 10 years Tzachi is leading the Amdocs global Voice of the Customer program, surveying all Amdocs key customers and working in over 30 countries. Prior to Amdocs, Tzachi worked for Deloitte. Tzachi is passionate about Customer Advocacy, Decision Making, Culture, interpersonal communication and travel.
Antonio Grasso
Embajador - Italia - Miembro fundador
Fundador y CEO de la startup italiana Digital Business Innovation Srl, Antonio está considerado como uno de los principales influenciadores de la Transformación Digital...
Fundador y CEO de la startup italiana Digital Business Innovation Srl, Antonio está considerado como uno de los principales influenciadores de la Transformación Digital en materia de inteligencia artificial, ciberseguridad, transformación digital, Internet de las Cosas y blockchain.
Es asesor, consultor de empresas y del sector público, y mentor de numerosas startups. Actualmente colabora con Siemens, Intel, la Comisión Europea, Atos, Cisco, Ericsson, IBM, Talend, Huawei, Automation Anywhere, Oracle, Splunk, HPE, ASG tech y muchos otros como asesor de contenidos, influenciador B2B, autor e innovador de software.
Es miembro del jurado mundial del premio SDGs - Global Entreps de las Naciones Unidas,
Antonio es un Mentor Global Acreditado y Calificado para Startups y Scaleups por el World Business Angels Investment Forum.
Su visión ética de la transformación digital le ha llevado a participar activamente en numerosos canales sociales, todos ellos dedicados a la difusión de conocimientos, sobre todo en los países en desarrollo. Antonio quiere ayudar a difundir el concepto de transformación digital y participa activamente en las redes sociales para aportar los últimos contenidos sobre las nuevas tecnologías emergentes y sus usos para asegurar un futuro mejor.
Antonio Grasso cuenta con más de 37 años de experiencia en la gestión de numerosos proyectos en el ámbito de las tecnologías de la información, tanto para empresas como para el sector público. Cree que la transformación digital es un proceso de evolución digital que implica muchos aspectos, y la tecnología es sólo un componente del rompecabezas. Para él, el mayor obstáculo es el cambio cultural, y un enfoque estratégico para afrontar este cambio de época es primordial.
Nicolette Wuring
Ambassador The Netherlands and Europe
Nicolette is a maverick who pioneered Customer Experience since the beginning of this century.
Nicolette is a maverick who pioneered Customer Experience since the beginning of this century. Early on she recognized the major opportunity for businesses to build loyalty and long-term relationships with customers, creating organizational resilience for the future, whilst creating meaningful environments for people to work in and customers to do business with. Initially as SVP/Chief Customer Officer for public multinationals like Liberty Global, QVC, and Sky, she successfully guides organisations through transformational customer experience changes throughout Europe, bringing strategy together with pragmatism, adequately balancing shareholder goals with creating long term resilience.
Matthias Marino
Ambassador Head United Arab Emirates and Middle East
Matthias is the CEO of ModusCX an award winning customer-centric management consultancy
Luigina Ferraro
Ambassador Italia and Europe
Luigina is a CEO of INCIPIT, a company that she founded many years ago, focused on customer experience and feedback management.
Agustí Molías Martínez
Ambassador Spain and Europe - Founding Member
Agusti is the CEO of The Client Group. An entrepreneur lifestyle, I seek to transform people by provoking change in organizations.
Agusti is the CEO of The Client Group. An entrepreneur lifestyle, I seek to transform people by provoking change in organizations. My extensive experience in customer relationships, with a high expertise in customer management and talent transformation, as well as my presence in the media, conferences and events, gives me an opportunity to push the development of Customer Experience and Customer Management. I try to take advantage of it. I prefer to inspire rather than to mandate, to inspire rather than to command, to motivate rather than to boss.
Agnieszka Sulicka-Faverey
Ambassador The Netherlands, Poland and Europe - Miembro fundador
Agnieszka Sulicka-Faverey, She is a Senior Manager Business Experience at Stora Enso
Dave Sims
Asesor técnico, Diseño y Desarrollo - Miembro fundador
Con más de 22 años de experiencia en el desarrollo web, a Dave le apasiona ofrecer a los clientes un servicio personalizado y soluciones adaptadas a sus necesidades.
Con más de 22 años de experiencia en el desarrollo web, a Dave le apasiona ofrecer a los clientes un servicio personalizado y soluciones adaptadas a sus necesidades.
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