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Ricardo Saltz Gulko

Cofundador

Ricardo es el Director General de Eglobalis, Agencia de Consultoría de Innovación y Experiencia, un estratega global, asesor de la C-suite, centrado en la simplificación de la experiencia y las operaciones

Ricardo es el Director General de Eglobalis, Agencia de Consultoría de Innovación y Experiencia, un estratega global, asesor de la C-suite, centrado en la simplificación de la experiencia y las operaciones, la transformación de la cultura, OX, CX, el diseño transformador EX, la adopción de tecnología, el encendido de la innovación y la adaptabilidad humana.

Es el cofundador e iniciador de ECXO, la Organización Europea de la Experiencia del Cliente, nuestra asociación mundial.

Ha trabajado y consultado para numerosas empresas tecnológicas globales, como Oracle, Ericsson, HP, Samsung, SAP, Thyssenkrupp, Amdocs y VW, como ejecutivo y estratega global. Se centra en la experiencia del cliente y el éxito, el cambio y la experiencia de las operaciones. Trabaja con empresas tecnológicas globales que buscan transformarse y también es un conferenciante.
Tiene un MBA en la Kellogg Graduate School of Management, IL USA, y estudios de licenciatura en IS & Industrial Engineering. Es un ciudadano global que domina cinco idiomas y reside en Múnich, Baviera.

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Federico Cesconi

Senior Advisor, Ambassador DACH and Europe - Founding Member

Federico Cesconi is the co-founder and CEO of SANDSIV. For 20 years Federico has made Customer Experience his profession.

Federico Cesconi is the co-founder and CEO of SANDSIV. For 20 years Federico has made Customer Experience his profession. He is an expert in data science and artificial intelligence with a passion for Natural Language Processing. Several of his researches related to Customer Experience and Customer Management are published on Researchgate.net.

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Susanne Fries-Palm

Senior Advisor, Ambassador Switzerland and Europe - Founding Member

Susanne Fries-Palm is the Chief Customer Officer at Yonder in Switzerland. She is a customer-oriented cross functional leader and worked in various industries such as IT/Telecommunications, Safety and MedTech.

Susanne Fries-Palm is the Chief Customer Officer at Yonder in Switzerland. She is a customer-oriented cross functional leader and worked in various industries such as IT/Telecommunications, Safety and MedTech. 

Focussing on developing organizations and implementing the customer in the core of a business, she has established a Global Customer Service Organization in Europe and she has been responsible for big projects enabling remarkable customer-oriented changes. 

As a truly people & customer-oriented leader she manages to create a vision, motivates and thus enables high performing teams.

Originaria de Inglaterra, Joanna ha trabajado en varios sectores, tanto en funciones de cara al cliente como en la oficina central, y tiene experiencia en la elaboración de estrategias para la experiencia del cliente, el diseño de servicios, la inteligencia emocional en el lugar de trabajo, el coaching, la formación en atención al cliente y la oratoria.

Ray Gerber

Ray Gerber

Senior Adviser and Global Ambassador

Ray is the Chief Product Officer at Thunderhead, a global leader in customer engagement technologies

Ray is the Chief Product Officer at Thunderhead, a global leader in customer engagement technologies, with over 30 years’ experience in building innovative technologies for enterprise. He has extensive expertise in customer relationship management, customer decisioning and self-learning. He also worked in business process management, customer journey management and enterprise resource planning.

Ray leads the Thunderhead R&D team, responsible for our reputation for disruptive technology. Before Thunderhead, he was VP of Customer Experience at Pegasystems and VP of Engineering at Chordiant Software.

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Joanna Carr

Embajador - Noruega - Miembro fundador

Joanna Carr es consultora de experiencia del cliente en Allegro, una oficina de tecnología y comunicación con sede en Noruega.

Joanna Carr es consultora de experiencia del cliente en Allegro, una oficina de tecnología y comunicación con sede en Noruega. Joanna es una profesional de la experiencia del cliente comprometida con el desarrollo continuo, tanto para ella misma como para la experiencia del cliente como metodología empresarial. Tanto es así que Joanna, junto con Allegro, acaba de recibir fondos para investigar la CX y desarrollar un modelo de negocio escalable y adecuado a la cultura noruega.

Originaria de Inglaterra, Joanna ha trabajado en varios sectores, tanto en funciones de cara al cliente como en la oficina central, y tiene experiencia en la elaboración de estrategias para la experiencia del cliente, el diseño de servicios, la inteligencia emocional en el lugar de trabajo, el coaching, la formación en atención al cliente y la oratoria.

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Vincent Placer

Embajador - Francia - Miembro fundador

Vincent es director general de Colorado Group, una agencia con sede en París que ayuda a las empresas a diseñar y mejorar su experiencia de cliente.

Vincent es Director General de Colorado Group, una agencia con sede en París que ayuda a las empresas tanto a diseñar y mejorar su experiencia de cliente como a definir y gestionar sus programas de VoC a través de una plataforma SaaS. Apasionado por el comportamiento de los clientes, Vincent ha sido sucesivamente investigador en ciencias de la decisión, ejecutivo de marketing de clientes en el sector de las telecomunicaciones y socio de la consultoría de CX.

Es un ponente habitual en conferencias profesionales y en revistas sobre la experiencia del cliente y la relación con los clientes.

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Enrique Gómez Alonso

Embajador - España y Portugal - Miembro fundador

Enrique is a Director in Medallia’s XP (CX & EX) Consulting Team and an Insurance and Telco Industries Expert.

Enrique es director del equipo de consultoría XP (CX & EX) de Medallia y experto en los sectores de seguros y telecomunicaciones. Es un profesional de nivel C con más de 25 años de experiencia impulsando el éxito organizacional y liderando el desarrollo e implementación de proyectos de transformación de alto impacto. Enrique ha liderado la transformación del cliente en España para dos de las mayores multinacionales de Europa, primero como Jefe de CX en Vodafone España y después como Chief Customer Officer en Zurich Seguros España.
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Christopher Brooks

Embajador - Reino Unido - Miembro fundador

Anteriormente fue líder de Lexden CX y ahora dirige la galardonada práctica internacional de asesoramiento sobre la experiencia del cliente y soluciones tecnológicas Clientship CX.

Christopher is a global customer experience specialist with over twenty years consultancy and clientside experience, helping clients profit from customer's-world led thinking. As Managing Director of international CX practice Lexden CX he believes truly great CX practice creates betterment for all customers, employees, communities, society and shareholders.

In addition, he is a keen contributor to the CX community: host of the CXSuperheroes podcast series, member of the ECXO, articles writer for MyCustomer and CX Today,  creator of the 'Making a Difference' CX, Founder of the Customer Experience World Games and a guest lecturer on CX Management at International University of Monaco.

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Kari Korkiakoski 

Ambassador - Finland - Founding Member

Kari is the Managing Director of Futurelab Finland, a company he founded company 2010. Futurelab focus on CX strategy consultancy.

Kari is the Managing Director of Futurelab Finland, a company he founded company 2010. Futurelab focus on CX strategy consultancy. Within the last 10 years Kari has written three books by himself or with co-authors. One of those can be found from Amazon under title "Amazing customer experience". The latest book was about connection between CX and EX.

In Futurelab Finland we have five consultants. On top of consulting Kari is also a partner in a Nordic ecommerce company and online-focused accounting company.

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Sue Nabeth-Moore

Embajador - Francia - Miembro fundador

Sue es la fundadora de Success Track Enterprise, una empresa de asesoramiento y coaching sobre el éxito del cliente, y una apasionada y activa evangelizadora del éxito del cliente (CS) en Europa.

Sue es una apasionada y activa evangelizadora del éxito del cliente (CS) en Europa. Sue es la fundadora de Success Track Enterprise, una empresa de asesoramiento y coaching de CS, así como la cofundadora de Customer Success Mastermind/Success Chain, un programa de formación continua en CS y desarrollo profesional que ayuda a los profesionales de CS/CX y a los clientes a adquirir nuevos conjuntos de habilidades para crecer juntos.

Organiza encuentros de RSE en París (antes también en Lisboa) y es cofundadora del primer evento de RSE de habla francesa, Engage Paris. Es ponente y moderadora habitual en eventos de RSE.

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Mario Sepp

Ambassador - Austria - Founding Member

Mario Sepp is the founder of “Gastspiel”, located in Austria. He spent 20 years in the aviation industry.

Mario Sepp is the founder of “Gastspiel”, located in Austria. He spent 20 years in the aviation industry. Starting as an electronic engineer, he made his way through various national & international assignments to become EVP Strategy, Business Development & Marketing at the World’s second largest technical service provider to the airline industry. After finishing his Executive MBA, he deepened his knowledge on customer centricity at the Harvard Business School with Prof. Ranjay Gulati. His first efforts in the field of Service Design were internationally recognized with the Budgie Award in London, in the category of “Best Service Provider”, for an exceptional easyjet maintenance concept. This award ceremony marked a crucial turning point in his career, as he became increasingly aware of the possible applications of Service Design. In spring 2012, he therefore founded the consulting company "Gastspiel”, located in Austria, delivering Service & Experience Design and Business Innovation for national & international corporations from a cross-section of various sectors in the fields of production & service delivery.

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Michael Brandt

Embajador - DACH - Miembro fundador

Michael es un estratega de CX con muchos años a sus espaldas implementando programas de CX en organizaciones globales multiculturales.

Michael es un estratega de CX con muchos años de experiencia en la implementación de programas de CX en organizaciones globales multiculturales. Con más de 25 años de experiencia en operaciones B2B de cara al cliente, recientemente fue responsable de la Excelencia de Procesos en Atención al Cliente en toda la red mundial del Grupo ABB desde 2012 hasta 2020. Sus áreas de interés son la Voz del Cliente, la Gestión de Reclamaciones y el Mapeo del Viaje del Cliente. Además de ser un profesional certificado en experiencia del cliente, Michael también está cualificado en Lean 6 Sigma, NPS 2 y gestión de riesgos.

 

Agustí Molías Martínez

Agustí Molías Martínez

Ambassador Spain and Europe - Founding Member

Agusti is the CEO of The Client Group. An entrepreneur lifestyle, I seek to transform people by provoking change in organizations.

Agusti is the CEO of The Client Group. An entrepreneur lifestyle, I seek to transform people by provoking change in organizations. My extensive experience in customer relationships, with a high expertise in customer management and talent transformation, as well as my presence in the media, conferences and events, gives me an opportunity to push the development of Customer Experience and Customer Management. I try to take advantage of it. I prefer to inspire rather than to mandate, to inspire rather than to command, to motivate rather than to boss.

Helén Rigamonti

Helén Rigamonti

Ambassador Sweden and Europe Founding Member
She is an experienced leader with long experience in interim management roles.

She is an experienced leader with long experience in interim management roles. She has worked in several public and private sectors (mostly B2B &SaaS), leading customer success, customer service, and sales operations. As a true people and customer-oriented leader, she has a great track record for creating a positive customer impact while leading the transformation of a customer-centric culture in organizations. With expertise in customer experience strategizing, combined more than 20 years of management and leadership experience, Helen now has an opportunity to push the development of Customer Experience. Together with IHM Business School, she will be teaching in the first Customer Experience Specialist education in Sweden – a two year higher education program.
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Gregorio Uglioni

Ambassador Switzerland and Europe - Founding Member

Gregorio Uglioni is a specialist in Business Transformation, Innovation and Customer Experience.

Gregorio Uglioni is a specialist in Business Transformation, Innovation and Customer Experience. Gregorio is the CX Goalkeeper and the Head of Business Transformation  at the Cantonal Hospital of Winterthur in Switzerland.

Thanks to his strong leadership skills, Gregorio has successfully led several transformation programs achieving great results, creating a positive customer impact while relentlessly nurturing a positive innovation culture.

His cross-industry engagement for the development of the customer experience science (e.g., with his podcast “CX Goalkeeper”, as a Judge at several international events, as a co-author of the global best-seller “Customer Experience 3”) and his in-depth know-how allowed him to be recognized in Customer Experience Community. He is one of the few CCXP’s in Switzerland and the world’s first certified ACXSPlus. Gregorio holds two masters from the University of Zurich.

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Neil Davey

Embajador de Honor - Miembro fundador

Neil Davey es el editor jefe de MyCustomer. Periodista de negocios y editor experimentado, Neil ha trabajado en diversos periódicos.

Neil Davey es el editor jefe de MyCustomer. Periodista y editor con experiencia en el mundo de los negocios, Neil ha trabajado en diversos periódicos, revistas y sitios web durante los últimos 15 años, como Internet Works, la revista CXO y Business Management. Se incorporó a Sift Media en 2007.

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Ines Järvsoo

Ambassador Estonia and Europe - Founding Member

Ines has over 20 years of experience in Customer Base Management, focusing on effective Customer Lifecycle management and increasing Customer Base Loyalty and Value.

Ines has over 20 years of experience in Customer Base Management, focusing on effective Customer Lifecycle management and increasing Customer Base Loyalty and Value, while embracing data and keeping a close eye on Customer Experience.  She is passionate about helping companies to develop and deliver strong customer experiences. Defining the gaps between company and customers, knowing where experiences fall short, which experiences matter most and finding ways to design experiences that exceed customer expectations. 

She is originally from Estonia but have worked in Egypt, Italy, France, Switzerland, USA and Croatia.  

 

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Adrian Lipolit

Ambassador Romania and Europe - Founding Member - Miembro fundador

Adrian Lipolit is the founder of “Customer Experience Romania”, an international executive, with over 30 years of expertise within Romania and South East Europe.

Adrian Lipolit is the founder of “Customer Experience Romania”, an international executive, with over 30 years of expertise within Romania and South East Europe.

Adrian is a recognized leader with extensive accomplishments in B2B and B2C, taking on different business situations such as start-up, turnaround, realignment and growth driving to solid profit. He is an experienced business professional in leading organizations in various industries and has demonstrated during his career sustainable quality growth through customer centric strategies and people focus in large organizations such as Yellow Pages, BNP Paribas PF, International Personal Finance and Fortuna Entertainment Group. 

Steve Belgraver

Steve Belgraver

Ambassador The Netherlands and Europe, Founding Member

A Service Management professional Steve has 15+ years’ experience in the world of B2B enterprise telecoms and ICT.

A Service Management professional Steve has 15+ years’ experience in the world of B2B enterprise telecoms and ICT. Enriched with a multicultural background by having worked and lived in a number of countries and reinforced with academic credentials from 4 universities Steve is driven by a strong desire to explore new experiences and practice his belief in life-long learning. After earning an MBA Steve's passion for improving the client experience led him to discover the field of Customer Experience several years ago. More recently his focus has centered on the nexus where CX and Service Management meet. A cross-functional leader with a solid history in corporate client-facing customer experience management, Steve has a deep understanding of how different business functions spanning the corporate journey influence the customer experience. By advocating the CX perspective with the broader stakeholder communities Steve continually strives to collaboratively ensure the business consistently meets client expectations.

Danny Peters

Danny Peters

Ambassador The Netherlands and Europe - Miembro fundador

Danny has 20+ years of experience in Customer Service and Customer Experience Management and is a certified expert.

Danny has 20+ years of experience in Customer Service and Customer Experience Management and is a certified expert. He invented a unique and practical Customer Journey Mapping methodology and the CX Life Cycle Model®, a framework to align and connect all Customer Journeys in an organization. Danny is very motivated to lift the bar for every professional that is working in the field of Customer Experience Management in Europe and around the globe. Mainly with sharing his knowledge, connect people and organize events as an ambassador of the ECXO in The Netherlands and Europe.

Miles Thomas

Miles C. Thomas

Ambassador United Kingdom and Europe, Founding Member

Miles is a widely recognized service and experience professional with over 20 years of experience.

Miles is a widely recognized service and experience professional with over 20 years of experience.

He has worked across many industries and companies from Deloitte to the International Baccalaureate.

He is currently the Head of Customer Support for a well known fintec SaaS company. Miles brings a unique mix of experience from his background in

Psychology, software development and customer service experience in his pursuit of experience excellence

Tzachi Ben Sasson

Tzachi Ben-Sasson

Ambassador Israel and Global - Miembro fundador

Tzachi is an Organizational Psychologist with over 25 years of experience in Voice of the Customer, Customer Experience and Consulting.

Tzachi is an Organizational Psychologist with over 25 years of experience in Voice of the Customer, Customer Experience and Consulting. For the past 10 years Tzachi is leading the Amdocs global Voice of the Customer program, surveying all Amdocs key customers and working in over 30 countries. Prior to Amdocs, Tzachi worked for Deloitte. Tzachi is passionate about Customer Advocacy, Decision Making, Culture, interpersonal communication and travel.

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Antonio Grasso

Embajador - Italia - Miembro fundador

Fundador y CEO de la startup italiana Digital Business Innovation Srl, Antonio está considerado como uno de los principales influenciadores de la Transformación Digital...

Fundador y CEO de la startup italiana Digital Business Innovation Srl, Antonio está considerado como uno de los principales influenciadores de la Transformación Digital en materia de inteligencia artificial, ciberseguridad, transformación digital, Internet de las Cosas y blockchain.

Es asesor, consultor de empresas y del sector público, y mentor de numerosas startups. Actualmente colabora con Siemens, Intel, la Comisión Europea, Atos, Cisco, Ericsson, IBM, Talend, Huawei, Automation Anywhere, Oracle, Splunk, HPE, ASG tech y muchos otros como asesor de contenidos, influenciador B2B, autor e innovador de software.
Es miembro del jurado mundial del premio SDGs - Global Entreps de las Naciones Unidas,

Antonio es un Mentor Global Acreditado y Calificado para Startups y Scaleups por el World Business Angels Investment Forum.

Su visión ética de la transformación digital le ha llevado a participar activamente en numerosos canales sociales, todos ellos dedicados a la difusión de conocimientos, sobre todo en los países en desarrollo. Antonio quiere ayudar a difundir el concepto de transformación digital y participa activamente en las redes sociales para aportar los últimos contenidos sobre las nuevas tecnologías emergentes y sus usos para asegurar un futuro mejor.

Antonio Grasso cuenta con más de 37 años de experiencia en la gestión de numerosos proyectos en el ámbito de las tecnologías de la información, tanto para empresas como para el sector público. Cree que la transformación digital es un proceso de evolución digital que implica muchos aspectos, y la tecnología es sólo un componente del rompecabezas. Para él, el mayor obstáculo es el cambio cultural, y un enfoque estratégico para afrontar este cambio de época es primordial.

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Dave Sims

Asesor técnico, Diseño y Desarrollo - Miembro fundador

Con más de 22 años de experiencia en el desarrollo web, a Dave le apasiona ofrecer a los clientes un servicio personalizado y soluciones adaptadas a sus necesidades.

Con más de 22 años de experiencia en el desarrollo web, a Dave le apasiona ofrecer a los clientes un servicio personalizado y soluciones adaptadas a sus necesidades.

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