Ricardo Saltz Gulko
Cofundador
Ricardo es el Director General de Eglobalis, Agencia de Consultoría de Innovación y Experiencia, un estratega global, asesor de la C-suite, centrado en la simplificación de la experiencia y las operaciones
Ricardo es el Director General de Eglobalis, Agencia de Consultoría de Innovación y Experiencia, un estratega global, asesor de la C-suite, centrado en la simplificación de la experiencia y las operaciones, la transformación de la cultura, OX, CX, el diseño transformador EX, la adopción de tecnología, el encendido de la innovación y la adaptabilidad humana.
Es el cofundador e iniciador de ECXO, la Organización Europea de la Experiencia del Cliente, nuestra asociación mundial.
Ha trabajado y consultado para numerosas empresas tecnológicas globales, como Oracle, Ericsson, HP, Samsung, SAP, Thyssenkrupp, Amdocs y VW, como ejecutivo y estratega global. Se centra en la experiencia del cliente y el éxito, el cambio y la experiencia de las operaciones. Trabaja con empresas tecnológicas globales que buscan transformarse y también es un conferenciante.
Tiene un MBA en la Kellogg Graduate School of Management, IL USA, y estudios de licenciatura en IS & Industrial Engineering. Es un ciudadano global que domina cinco idiomas y reside en Múnich, Baviera.
Susanne Fries-Palm
Senior Advisor, Ambassador Switzerland and Europe - Founding Member
Susanne Fries-Palm is the Chief Customer Officer at Yonder in Switzerland. She is a customer-oriented cross functional leader and worked in various industries such as IT/Telecommunications, Safety and MedTech.
Susanne Fries-Palm is the Chief Customer Officer at Yonder in Switzerland. She is a customer-oriented cross functional leader and worked in various industries such as IT/Telecommunications, Safety and MedTech.
Focussing on developing organizations and implementing the customer in the core of a business, she has established a Global Customer Service Organization in Europe and she has been responsible for big projects enabling remarkable customer-oriented changes.
As a truly people & customer-oriented leader she manages to create a vision, motivates and thus enables high performing teams.
Originaria de Inglaterra, Joanna ha trabajado en varios sectores, tanto en funciones de cara al cliente como en la oficina central, y tiene experiencia en la elaboración de estrategias para la experiencia del cliente, el diseño de servicios, la inteligencia emocional en el lugar de trabajo, el coaching, la formación en atención al cliente y la oratoria.
Enrique Gómez Alonso
Embajador - España y Portugal - Miembro fundador
Enrique is a Director in Medallia’s XP (CX & EX) Consulting Team and an Insurance and Telco Industries Expert.
Ray Gerber
Senior Adviser and Global Ambassador
Ray is the Chief Product Officer at Thunderhead, a global leader in customer engagement technologies
Ray is the Chief Product Officer at Thunderhead, a global leader in customer engagement technologies, with over 30 years’ experience in building innovative technologies for enterprise. He has extensive expertise in customer relationship management, customer decisioning and self-learning. He also worked in business process management, customer journey management and enterprise resource planning.
Ray leads the Thunderhead R&D team, responsible for our reputation for disruptive technology. Before Thunderhead, he was VP of Customer Experience at Pegasystems and VP of Engineering at Chordiant Software.
Helén Rigamonti
Ambassador Sweden and Europe
Founding Member
She is an experienced leader with long experience in interim management roles.
Nicolette Wuring
Ambassador The Netherlands and Europe
Nicolette is a maverick who pioneered Customer Experience since the beginning of this century.
Nicolette is a maverick who pioneered Customer Experience since the beginning of this century. Early on she recognized the major opportunity for businesses to build loyalty and long-term relationships with customers, creating organizational resilience for the future, whilst creating meaningful environments for people to work in and customers to do business with. Initially as SVP/Chief Customer Officer for public multinationals like Liberty Global, QVC, and Sky, she successfully guides organisations through transformational customer experience changes throughout Europe, bringing strategy together with pragmatism, adequately balancing shareholder goals with creating long term resilience.
Sue Nabeth-Moore
Embajador - Francia - Miembro fundador
Sue es la fundadora de Success Track Enterprise, una empresa de asesoramiento y coaching sobre el éxito del cliente, y una apasionada y activa evangelizadora del éxito del cliente (CS) en Europa.
Sue es una apasionada y activa evangelizadora del éxito del cliente (CS) en Europa. Sue es la fundadora de Success Track Enterprise, una empresa de asesoramiento y coaching de CS, así como la cofundadora de Customer Success Mastermind/Success Chain, un programa de formación continua en CS y desarrollo profesional que ayuda a los profesionales de CS/CX y a los clientes a adquirir nuevos conjuntos de habilidades para crecer juntos.
Organiza encuentros de RSE en París (antes también en Lisboa) y es cofundadora del primer evento de RSE de habla francesa, Engage Paris. Es ponente y moderadora habitual en eventos de RSE.
Carlos del Corral
Ambassador Nordics Region and Europe
Carlos del Corral, CEO of Lumoa, is a customer-centric leader with a deep passion for data and innovation.
Carlos del Corral, CEO of Lumoa, is a customer-centric leader with a deep passion for data and innovation. With a wealth of experience in leading technology companies like Nokia and Microsoft, as well as being the founder and CEO of Lumoa, Carlos has firsthand experience. He has guided some of the world's best global brands in delivering exceptional customer experiences.
Emma Sutton
Ambassador – UK, Ireland, and EMEA - Founding Member
Emma Sutton, Chief Experience Officer (CXO) at Oracle.
Emma Sutton, Chief Experience Officer (CXO) at Oracle. Anyone that comes into contact with Emma, will immediately feel her energy and passion for all things customer. Day to day, she works globally, helping organizations understand how they transform their business and find creative & innovative solutions to help them move closer to their customers.
For the last 5 years, Emma, has worked for Oracle – the only provider of fully integrated technology solutions that span both infrastructure and applications. Today’s businesses, however need more than just the best technology solutions. Utilising her 25+ years in leadership roles in both retail and financial services, Emma brings her wealth of experience to businesses – large and small – to enable them to utilise the cloud to deliver award winning programmes, greater engagement, results and efficiencies. She is passionate about helping customers create empathy for their brands with their customers and deliver meaningful interactions that enable
them to impact their bottom line.
An early adopter of the Chief Customer Role, Emma has been instrumental in shaping what good looks for one of the newest seats at the boardroom table and is a regular face & thought leader at pan-industry discussion and debate.
When not talking all things customer, Emma lives in the North West of the UK, and can be found in the countryside ….. with her beloved horses.
Thomas Karlsson
Ambassador Nordics Region and Europe
Thomas Karlsson is Senior Advisor Customer Experience at SAS Institute Nordics and has a passion for helping organizations build world class customer experiences.
Neil Davey
Embajador de Honor - Miembro fundador
Neil Davey es el editor jefe de MyCustomer. Periodista de negocios y editor experimentado, Neil ha trabajado en diversos periódicos.
Neil Davey es el editor jefe de MyCustomer. Periodista y editor con experiencia en el mundo de los negocios, Neil ha trabajado en diversos periódicos, revistas y sitios web durante los últimos 15 años, como Internet Works, la revista CXO y Business Management. Se incorporó a Sift Media en 2007.
Mario Sepp
Ambassador - Austria - Founding Member
Mario Sepp is the founder of “Gastspiel”, located in Austria. He spent 20 years in the aviation industry.
Mario Sepp is the founder of “Gastspiel”, located in Austria. He spent 20 years in the aviation industry. Starting as an electronic engineer, he made his way through various national & international assignments to become EVP Strategy, Business Development & Marketing at the World’s second largest technical service provider to the airline industry. After finishing his Executive MBA, he deepened his knowledge on customer centricity at the Harvard Business School with Prof. Ranjay Gulati. His first efforts in the field of Service Design were internationally recognized with the Budgie Award in London, in the category of “Best Service Provider”, for an exceptional easyjet maintenance concept. This award ceremony marked a crucial turning point in his career, as he became increasingly aware of the possible applications of Service Design. In spring 2012, he therefore founded the consulting company "Gastspiel”, located in Austria, delivering Service & Experience Design and Business Innovation for national & international corporations from a cross-section of various sectors in the fields of production & service delivery.
Vincent Placer
CEO at Teletech.
As a professional with over 20 years of experience, I have always been passionate about putting customers at the forefront of business strategy in both B2C and B2B environments.
Vincent Placer is the CEO at Teletech.
As a professional with over 20 years of experience, I have always been passionate about putting customers at the forefront of business strategy in both B2C and B2B environments. In the telecom industry, I have successfully anticipated customer needs to shape the company's strategic direction and executed effective B2B customer relationship marketing plans.
My experience leading customer relationship and experience transformation programs for top companies
like Nespresso, Nestlé, Christian Dior, LVMH, Carrefour or Nissan showcases my ability to drive positive change.
As CEO of a BPO player, I utilize my customer-focused approach to create a cutting-edge technology and
human-centered strategy for exceptional customer relations.
With my perspective, gained from marketing and operational roles, I can address customer expectations
across diverse environments and channels (digital, phone, retail). I have developed a motivational
management style with record of building and retaining teams. I am poised to lead a transformation with a comprehensive vision for customer centricity, such as streamlining customer journeys, digitizing customer relationships, and fostering a culture of customer focus. In a growth context, I can adequately manage the balance of efficiency, quality, and cost to enhance the overall customer experience.
Ines Järvsoo
Ambassador Estonia and Europe - Founding Member
Ines has over 20 years of experience in Customer Base Management, focusing on effective Customer Lifecycle management and increasing Customer Base Loyalty and Value.
Ines has over 20 years of experience in Customer Base Management, focusing on effective Customer Lifecycle management and increasing Customer Base Loyalty and Value, while embracing data and keeping a close eye on Customer Experience. She is passionate about helping companies to develop and deliver strong customer experiences. Defining the gaps between company and customers, knowing where experiences fall short, which experiences matter most and finding ways to design experiences that exceed customer expectations.
She is originally from Estonia but have worked in Egypt, Italy, France, Switzerland, USA and Croatia.
Steve Belgraver
Ambassador The Netherlands and Europe, Founding Member
A Service Management professional Steve has 15+ years’ experience in the world of B2B enterprise telecoms and ICT.
A Service Management professional Steve has 15+ years’ experience in the world of B2B enterprise telecoms and ICT. Enriched with a multicultural background by having worked and lived in a number of countries and reinforced with academic credentials from 4 universities Steve is driven by a strong desire to explore new experiences and practice his belief in life-long learning. After earning an MBA Steve's passion for improving the client experience led him to discover the field of Customer Experience several years ago. More recently his focus has centered on the nexus where CX and Service Management meet. A cross-functional leader with a solid history in corporate client-facing customer experience management, Steve has a deep understanding of how different business functions spanning the corporate journey influence the customer experience. By advocating the CX perspective with the broader stakeholder communities Steve continually strives to collaboratively ensure the business consistently meets client expectations.
Dr. Marcin Chlodnicki
Ambassador - Poland and Europe
Dr. Marcin is the founding member and active trainer at Service Design Poland. He also
manages his own design practice, Business Development Solutions Sp. z o.o..
With extensive experience, he has conducted thousands of hours of training in Design Thinking, Service Design, Customer Experience Design, and UXD. He is the esteemed author of the popular book, "Service Design in Polish".
Dr. Marcin pioneered the service design trend in Europe and crafted the service design management methodology for the Institute of Industrial Design. He has served as a jury
member for the Dobry Wzór competition and authored numerous scientific and advisory articles, along with several books.
As a lecturer at renowned Polish and European universities, he has also shared his expertise as a trainer in countries such as Belgium, Germany, Slovenia, Portugal, and Finland.
Dr. Chlodnicki is an active member of esteemed organizations including Service Design Network, European Academy of Marketing, and co-founder of Service Design Poland. Since the fall of 2023, he has held the distinguished title of ambassador by the European Customer Experience Organization (ECXO) for Poland and the entire European region.
He collaborates with designers worldwide, contributing to the creation of innovative services across various industries, from tourism to banking, insurance, retail, telecom showrooms, and legal and tax offices, as well as medical clinics.
Dr. Marcin has worked with renowned companies including BMW, BP, Dominet Bank, Invest-Bank, Coca-Cola, Jerónimo Martins, ERGO Hestia, Hefra SA, Infoscope, Sasol, Telefonia Dialog, MiniMAL/Billa, Sfinks SA, Volkswagen AG, Warsaw Convention Bureau, Vistula, beyond.pl, MTP, NICKEL Development, POZnan*, and others.
Antonio Grasso
Embajador - Italia - Miembro fundador
Fundador y CEO de la startup italiana Digital Business Innovation Srl, Antonio está considerado como uno de los principales influenciadores de la Transformación Digital...
Fundador y CEO de la startup italiana Digital Business Innovation Srl, Antonio está considerado como uno de los principales influenciadores de la Transformación Digital en materia de inteligencia artificial, ciberseguridad, transformación digital, Internet de las Cosas y blockchain.
Es asesor, consultor de empresas y del sector público, y mentor de numerosas startups. Actualmente colabora con Siemens, Intel, la Comisión Europea, Atos, Cisco, Ericsson, IBM, Talend, Huawei, Automation Anywhere, Oracle, Splunk, HPE, ASG tech y muchos otros como asesor de contenidos, influenciador B2B, autor e innovador de software.
Es miembro del jurado mundial del premio SDGs - Global Entreps de las Naciones Unidas,
Antonio es un Mentor Global Acreditado y Calificado para Startups y Scaleups por el World Business Angels Investment Forum.
Su visión ética de la transformación digital le ha llevado a participar activamente en numerosos canales sociales, todos ellos dedicados a la difusión de conocimientos, sobre todo en los países en desarrollo. Antonio quiere ayudar a difundir el concepto de transformación digital y participa activamente en las redes sociales para aportar los últimos contenidos sobre las nuevas tecnologías emergentes y sus usos para asegurar un futuro mejor.
Antonio Grasso cuenta con más de 37 años de experiencia en la gestión de numerosos proyectos en el ámbito de las tecnologías de la información, tanto para empresas como para el sector público. Cree que la transformación digital es un proceso de evolución digital que implica muchos aspectos, y la tecnología es sólo un componente del rompecabezas. Para él, el mayor obstáculo es el cambio cultural, y un enfoque estratégico para afrontar este cambio de época es primordial.
Sylvia Lohr
Ambassador DACH and Europe - Miembro fundador
Sylvia Lohr is leading the B2B-marketing for Enterprise division at Nuance covering DACH, BeNelux and Eastern Europe.
Agnieszka Sulicka-Faverey
Ambassador The Netherlands, Poland and Europe - Miembro fundador
Agnieszka Sulicka-Faverey, She is a Senior Manager Business Experience at Stora Enso
Luigina Ferraro
Ambassador Italia and Europe
Luigina is a CEO of INCIPIT, a company that she founded many years ago, focused on customer experience and feedback management.
Tzachi Ben-Sasson
Ambassador Israel and Global - Miembro fundador
Tzachi is an Organizational Psychologist with over 25 years of experience in Voice of the Customer, Customer Experience and Consulting.
Tzachi is an Organizational Psychologist with over 25 years of experience in Voice of the Customer, Customer Experience and Consulting. For the past 10 years Tzachi is leading the Amdocs global Voice of the Customer program, surveying all Amdocs key customers and working in over 30 countries. Prior to Amdocs, Tzachi worked for Deloitte. Tzachi is passionate about Customer Advocacy, Decision Making, Culture, interpersonal communication and travel.
Christopher Brooks
Embajador - Reino Unido - Miembro fundador
Anteriormente fue líder de Lexden CX y ahora dirige la galardonada práctica internacional de asesoramiento sobre la experiencia del cliente y soluciones tecnológicas Clientship CX.
Christopher is a global customer experience specialist with over twenty years consultancy and clientside experience, helping clients profit from customer's-world led thinking. As Managing Director of international CX practice Lexden CX he believes truly great CX practice creates betterment for all customers, employees, communities, society and shareholders.
In addition, he is a keen contributor to the CX community: host of the CXSuperheroes podcast series, member of the ECXO, articles writer for MyCustomer and CX Today, creator of the 'Making a Difference' CX, Founder of the Customer Experience World Games and a guest lecturer on CX Management at International University of Monaco.
Victor Frossling
Ambassador Nordics Region and Europe
Victor is a senior consultant at Redway with solid expertise in customer experience, marketing strategy and business development.
Agustí Molías Martínez
Ambassador Spain and Europe - Founding Member
Agusti is the CEO of The Client Group. An entrepreneur lifestyle, I seek to transform people by provoking change in organizations.
Agusti is the CEO of The Client Group. An entrepreneur lifestyle, I seek to transform people by provoking change in organizations. My extensive experience in customer relationships, with a high expertise in customer management and talent transformation, as well as my presence in the media, conferences and events, gives me an opportunity to push the development of Customer Experience and Customer Management. I try to take advantage of it. I prefer to inspire rather than to mandate, to inspire rather than to command, to motivate rather than to boss.
Dave Sims
Asesor técnico, Diseño y Desarrollo - Miembro fundador
Con más de 22 años de experiencia en el desarrollo web, a Dave le apasiona ofrecer a los clientes un servicio personalizado y soluciones adaptadas a sus necesidades.
Con más de 22 años de experiencia en el desarrollo web, a Dave le apasiona ofrecer a los clientes un servicio personalizado y soluciones adaptadas a sus necesidades.
Oleksandr Molchanov
Full-stack WordPress developer
Web application and website developer
Web application and website developer
Matthias Marino
Ambassador Head United Arab Emirates and Middle East
Matthias is the CEO of ModusCX an award winning customer-centric management consultancy
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