he European Customer Experience Organization (ECXO) is excited to announce our second episode of the series — Fast-Track CX ROI with 3 Levels of CX Improvement featuring our distinguished guest Lynn Hunsaker, CCO at ClearAction Continuum.

Join us on May 15th, 2024, at 4 PM CET | 3 PM GMT | 7 AM PST.

Subscribe here: https://lnkd.in/d6kPfq8S

The European Customer Experience Organization (ECXO) is an Open Access CX professional business network: Become a member here: https://ecxo.org/

Want to learn more about CX ROI? Find the ECXO series of Third-Party Trainings to better understand this topic using “ECXO” for a discount code: https://lnkd.in/dTyTENuC

The ECXO has launched a series of three short practical sessions, each lasting up to 20 minutes plus additional time for Q&A to explore effective strategies for achieving CX ROI and growth.

What you will learn:

Fast-Track CX ROI with 3 Levels of CX Improvement Journey maps and human-centered design are effective, but they require time to realize CX ROI. Discover a quicker method! Learn how you can start seeing CX ROI in just one day. Lynn has applied this approach globally across all countries and product lines during her tenure as Head of CX. In this 20-minute live session followed by a Q&A, you will learn about:

– Three levels of CX improvement

– Massive gains vs. quick wins

– Root-cause action template

Post your questions now! It’s a brief session.

The session will be facilitated by Ricardo Saltz Gulko, MD of Eglobalis – CX – EX – DX -Professional Services – Design -Information – Insight – Innovation and European Customer Experience Organization (ECXO) co-founder.

Here you can find our previous session with Lynn: https://lnkd.in/dRU-_RxK

Who is Lynn?

Lynn Hunsaker led customer experience and marketing at Applied Materials & Sonoco. Her roles included VoC Manager, Strategic Information Manager, CX Improvement Manager, Marketing Director, and Head of Corporate Quality (CCO). She has lived in Belgium and Holland. She is one of five CustomerThink Hall of Fame authors and has published six benchmarking studies . Find the ECXO series of Third-Party Trainings to better understand this topic: https://lnkd.in/dTyTENuC and

Follow us on Linkedin: https://lnkd.in/dTyTENuC

Picture of Ricardo Saltz Gulko

Ricardo Saltz Gulko

Ricardo Saltz Gulko is the Eglobalis managing director, a global strategist, thought leader, practitioner, and keynote speaker in the areas of simplification and change, customer experience, experience design, and global professional services. Ricardo has worked at numerous global technology companies, such as Oracle, Ericsson, Amdocs, Redknee, Inttra, Samsung among others as a global executive, focusing on enterprise technologies. He currently works with tech global companies aiming to transform themselves around simplification models, culture and digital transformation, customer and employee experience as professional services. He holds an MBA at J.L. Kellogg Graduate School of Management, Evanston, IL USA, and Undergraduate studies in Information Systems and Industrial Engineering. Ricardo is also a global citizen fluent in English, Portuguese, Spanish, Hebrew, and German. He is the co-founder of the European Customer Experience Organization and currently resides in Munich, Germany with his family.
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