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Jäsenen näkemys
Joao Pereira

The Evolution of Business Relationships: Not B2B nor B2C, but H2H

Are you ready to make businesses more human? This question invites us to embark on a journey of deep reflection. Whether learning to be more empathetic, improving communication, or simply striving to be kinder, becoming more human in business is a worthwhile pursuit. It’s about focusing on human connections and creating more meaningful and lasting relationships.
So, are you ready to take the first step on this journey?
Let’s do it together!

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Jäsenen näkemys
Joao Pereira

Mastering the Fine Art of Delivering Candid Feedback for better CX and EX

I often hear that providing feedback is one of the hardest things for most people, both in personal and professional environments. I have to agree, it’s quite difficult indeed.
And that’s why this time I analyze the importance of delivering candid feedback for better customer and employee experience, while exploring the psychological principles behind feedback, including cognitive dissonance, and offer insight into how to navigate feedback effectively.

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Jäsenen näkemys
Joao Pereira

The Eternal Search for the Silver Bullet in CX

The pursuit of a silver bullet in customer experience (CX) is a never-ending journey. While there may not be a single solution that works for all, implementing a range of well-planned strategies can significantly improve CX. The pursuit encourages businesses to explore, innovate, and consistently strive to do better.
In this article, I explore some key areas of CX in the search for the so-called silver bullet.

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