Latest Member Insight
🌟✨ Celebrating CX Day Everyday: In the ECXO, Where Passion Meets Experience! ✨🌟
🌟✨ Celebrating CX Day Everyday: In the ECXO, Where Passion Meets Experience! ✨🌟 Dear ECXO
Experience management – why your EX is the stress test for your CX
Experience management will test your ability to adapt to a new AI reality. As you
B2B Omnichannel Transformation: Embracing Technology at Every Step
Integrating touchpoint technologies is a strategic imperative as we all know to create the types
Effective real-time marketing – Identifying bridges and barriers to success
Real-time marketing is about engaging with the customer whenever and wherever they are in their
Unveiling a Personal Bank Story: The Journey of Gaining and Losing a Customer
I rarely share personal experiences. But, I have experienced first-hand some of the reasons why
Digital Twins: A Marketer’s Guide
You’ve probably heard of digital twins and may be wondering, what is a digital twin
Navigating the Path to Affinity: Cultivating Client-Centricity in Professional Services
Professional services (PS) and consulting is critical to client experience. But, here’s the question: if
Knowing your customer: how the telecoms industry can weather a squeeze on consumer spending
With the cost-of-living crisis continuing and the UK now in a recession, industries have to
Unleashing the Power of Real-Time Data: Enhancing Customer Understanding
Unleashing the Power of Real-Time Data: Enhancing Customer Understanding Article source: https://www.eglobalis.com/harnessing-real-time-data-for-improved-customer-experience-understanding/ In a recent
Batch AND Real-time Marketing Analytics, instead of Batch OR Real-time
Batch AND Real-time Marketing Analytics, instead of Batch OR Real-time Using technology and analytics to
Beyond Profit: The Ascendancy of Brand Purpose in B2B
Article source: The Rising Tide of Brand Purpose in B2B https://www.eglobalis.com/the-rising-tide-of-brand-purpose-in-b2b/ There’s an old adage
Effective real-time marketing
Real-time marketing is about engaging with the customer whenever and wherever they are in their
Customer Experience = Seeing + Being + Doing
Customer Centricity can only be successful when each and every department, discipline, and person in the organization is aligned and consistent in their Seeing + Being + Doing.
Designing a differentiated B2B experience – a 22 step challenge
CX design is no longer just about aesthetics. It’s a strategic tool that helps B2B
Are you ready for MadTech? 3 tips to help you prepare
If you’re a marketer, chances are you’ve heard about MadTech. But if you haven’t, don’t
The road to customer centricity – where to begin?
Educational articles by ECXO.org You’ll know that customer experience is a critical aspect of your
Realising the Virtuous Loop by complementing CX with ITIL CSI
ITIL CSI and CX Closed Loop are two approaches that share important similarities in their objectives, processes, and benefits of continual improvement. Although they also have some differences in their scope, methods, and requirements both approaches can help organizations achieve better outcomes for their customers and stakeholders.
Unlocking CX Success: The Crucial Collaboration Between Your Customer and Design Chiefs (CCO-CDO)
Why Your Customer and Design Chiefs (CCO-CDO) Need to Collaborate to Make a Success of
The Cross-Cultural Conundrum: Embracing European Diversity and Complexity in Customer Experience
Navigating the Complexities of Customer Experience Across European Cultures Article source here: CX maturity models
The Challenge of the B2B Customer Experience Maturity Model? The CX Major Pillars for Your Organization Growth
The Challenge of the B2B Customer Experience Maturity Model? The CX Major Pillars for Your
A true global CX organization needs to speak and understand cultures, languages and differences. ECXO understands you, fluently.
A true global CX organization needs to speak and understand cultures, languages and differences. ECXO understands you, fluently.
Tips for Transforming to a Customer-Centric Company Culture
Customer-centricity can’t be achieved overnight – it requires dedicated commitment from everyone in the organization
Asiakasmenestys - yhteisen kasvun siementen kylväminen
Vaikka asiakkuuksien onnistumisen rooli ei ole uusi, siitä on tullut nopeasti valtavirtaa, sillä yritykset ovat nyt ymmärtäneet sen merkityksen liiketoiminnan kasvulle.
Asiakaskokemus ja palvelunhallinta; tapaaminen asiakaspolun varrella
Asiakaspolku on tärkeä yhteinen nimittäjä CX- ja palveluhallintokehysten välillä. Vaikka niiden lähestymistavat saattavat poiketa toisistaan, molemmilla on yhteinen tavoite toteuttaa loistava asiakaskokemus.
Q. Alan, mitä mieltä olet suuresta CX-muutosohjelmasta strategiana? A. Se ei toimi!
Kun minua pyydettiin jakamaan näkemykseni tästä aiheesta, se tuntui tutulta, sillä asiakkaat, CX-asiantuntijat ja toimitusjohtajat ovat kysyneet minulta tätä ennenkin, ja vastaukseni on aina sama.
Yllätys- ja ilostuttamisstrategioiden järjestäminen positiivisten tunteiden herättämiseksi.
Yllätys ja ilo ovat yleisesti käytettyjä termejä asiakaskokemuksen strategisessa suunnittelussa.
News & Announcements
From Products to People: Pioneering a customer-centric Culture for business success! with Ilenia Vidili
Join us at the European Customer Experience Organization event featuring a captivating presentation by Ilenia
Can a Customer Data Platform Enhance Your Customers’ Experience?
Join us for an insightful event presented by the European Customer Experience Organization (ECXO) in
Can a Customer Data Platform Enhance Your Customers’ Experience?
Can a Customer Data Platform Enhance Your Customers’ Experience? Join us for an insightful event
Can a Customer Data Platform Enhance Your Customers’ Experience?
Can a Customer Data Platform Enhance Your Customers’ Experience? Join us for an insightful event
Webinar Spotlight: Creating Engaging Real-time Experiences to Enhance Your Customer Experience
We are thrilled to announce and extend our invitation to you for an exciting and
Acting Upon Customer Listening Culture Channels, featuring Tzachi Ben-Sasson, Head of VOC at Amdocs.
We are thrilled to extend an invitation to our upcoming event with only six days
In partnership with SAS, the European Customer Experience Organization (ECXO) presents Reframing the B2B Engagement Journey.
In partnership with SAS, the European Customer Experience Organization (ECXO) presents Reframing the B2B Engagement
Reframing the B2B Engagement Journey – CX On ECXO Executive Sessions
In partnership with SAS, the European Customer Experience Organization (ECXO) presents Reframing the B2B Engagement
Building a CX Driven B2B Operating Model by Eytan Hattem, Chief Customer Officer at Prodware.
The ECXO- European Customer Experience Organization is thrilled to present Building a CX Driven B2B
The European Customer Experience Organization – Upcoming Events, Research, and Activities for You
The European Customer Experience Organization – Upcoming Events, Research, and Activities for You
From CX to Distinctive Experiences with Joe Pine
The European Customer Experience Organization is delighted to announce Joe Pine, discussing From #CX to Distinctive Experiences with our CX community. https://ecxo.org/customer-experience-super-events-from-cx-to-distinctive-experiences-with-joe-pine/
#experienceeconomy #servicedesign
How AI will Change the Status Quo in CX in 2022 – ECXO In partnership with Five9
A Super CX Event: How AI Will Change the Status Quo in Customer Experience in 2022 – In partnership with Five9 and ECXO on February 23, 2 PM CET or 1 PM GMT
Journey Orchestration (JO) in Practice II by Ray Gerber at Thunderhead
The European Customer Experience Organization (ECXO) invites you to Journey Orchestration (JO) in Practice II by Ray Gerber at Thunderhead. You are all welcome to the open-access webinar with 120 places available. On February 16, 2 PM CET or 1 PM GMT.
eCXO day: Ron Kaufman, one of the best CX and EX Speakers around the Globe presenting in ECXO
Ron Kaufman, one of the best Customer and Employee Experience and Services Doers and Speakers around the globe, will present for eCXo Day
Tabitha Dunn ECXO:n vierailevana puhujana julkistettu
Olet tervetullut toiseen tilaisuuteemme, jossa on mukana upea Tabitha Dunn, Ericssonin Chief Customer Officer, Head of Customer Experience and Global Sales Excellence.
Tohtori Marcell Vollmer ECXO:n ensimmäinen vieraileva puhuja julkistettiin
Ensimmäinen puhujamme on tohtori Marcell Vollmer, BCG:n partneri ja johtaja, kun 14. huhtikuuta klo 19.00 CET ja klo 18.00 UK järjestetään zoom-verkkoseminaareja.
ECXO ja The CX Academy ovat yhteistyökumppaneita
Olemme iloisia, että The CX Academy on valinnut ECXO:n (European Customer Experience Organization) kumppaniksi huippuluokan ja käytännönläheiseen CX-koulutukseen ja sertifiointiohjelmaan ja odotamme innolla tätä upeaa yhteistyötä.
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