ecxo june 5 1
ecxo june 5 1

The European Customer Experience Organization (ECXO) is excited to announce our final CX ROI session of 2024, featuring Lynn Hunsaker, CCO at ClearAction Continuum.

Subscribe here: https://www.linkedin.com/events/7198450870034821120/comments/

When:

June 5th, 2024

Time:

4 PM CET | 3 PM GMT | 7 AM PST

What will you learn?

Discover how focusing on four fundamental “gold” metrics can enhance twenty growth metrics. In this 15-minute live session, you’ll learn:

The four gold CX ROI metrics

How to enhance all growth metrics

How CX metrics tie to investors’ financial ratios

Post your questions in advance for this short session.

Ricardo Saltz Gulko, MD of Eglobalis  – CX – EX – DX -Professional Services – Design -Information – Insight – Innovation and co-founder of ECXO, will facilitate the session.

Previous sessions with Lynn:

Videos: https://lnkd.in/dYE7P9Kc

For all our trainings and workshops related to CX ROI in partnership with ClearAction Continuum, access here: https://ecxo.org/3rd-party-educational-program/
Who is Lynn?

Lynn Hunsaker, has led customer experience and marketing at Applied Materials & Sonoco. She has held roles such as VoC Manager, Strategic Information Manager, CX Improvement Manager, Marketing Director, and Head of Corporate Quality (CCO). Lynn is one of five CustomerThink Hall of Fame authors and has published six benchmarking studies.

Become a member of ECXO:

Explore Here: https://ecxo.org/

Follow us on LinkedIn: https://lnkd.in/eAAQApHd
For all our trainings and workshops related to CX ROI in partnership with ClearAction Continuum, access here: https://lnkd.in/dTyTENuC

#CXROI

Picture of Ricardo Saltz Gulko

Ricardo Saltz Gulko

Ricardo Saltz Gulko is the Eglobalis managing director, a global strategist, thought leader, practitioner, and keynote speaker in the areas of simplification and change, customer experience, experience design, and global professional services. Ricardo has worked at numerous global technology companies, such as Oracle, Ericsson, Amdocs, Redknee, Inttra, Samsung among others as a global executive, focusing on enterprise technologies. He currently works with tech global companies aiming to transform themselves around simplification models, culture and digital transformation, customer and employee experience as professional services. He holds an MBA at J.L. Kellogg Graduate School of Management, Evanston, IL USA, and Undergraduate studies in Information Systems and Industrial Engineering. Ricardo is also a global citizen fluent in English, Portuguese, Spanish, Hebrew, and German. He is the co-founder of the European Customer Experience Organization and currently resides in Munich, Germany with his family.
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