B2B CX - Strategy & Business Alignment Originally posted here with our full version: https://ecxo.org/how-to-lead-a-b2b-cx-transformation-program-and-avoid-costly-mistakes/ Introduction A successful Customer Experience (CX) transformation program must be deeply integrated with the business…
🌍✨ Celebrating International Women’s Day! ✨🌍 Article originally posted on the European Customer Experience Organization (ECXO.org): https://www.linkedin.com/pulse/celebrating-international-womens-day-abyaf/?trackingId=rUCyaB3WRbCbilqCSbHHlw%3D%3D Today, we honor the strength, resilience, and achievements of women who lead, inspire,…
How to Lead a B2B CX Transformation Program—And Avoid Costly Mistakes Introduction: The Importance of CX Transformation in B2B Today’s business customers expect seamless, responsive, and value-rich interactions at…
✨ The ECXO Wishes You a Season of Light and Joy! ✨ Merry Christmas 🎄, Happy Hanukkah 🕎, and an Amazing Start to 2025! To all of you celebrating Christmas…
Decoding the Feedback Dilemma: A Strategic Framework for Evaluating Customer Requests Originally posted complete version at: https://www.eglobalis.com/beyond-the-ask-a-practical-guide-to-deciding-which-customer-feedback-to-act-on/#iLightbox[gallery7849]/0 In the dynamic world of B2B customer experience, balancing responsiveness to feedback with…
Emotion-Driven Design: Unlocking the Key to Unstoppable Customer Adoption Introduction In the fast-evolving technology landscape, emotional design has emerged as a critical factor influencing adoption rates. Design leaders play an…
Empowering Employees for Innovation, Product Excellence, and Growth Source article and inspiration drawn from the following resources: https://www.eglobalis.com/empowering-employees-to-drive-cx-innovation-a-comprehensive-path-to-success-and-growth/ Introduction: The Transformative Power of Empowered Employees on Innovation In the rapidly…