Join us for an insightful event presented by the European Customer Experience Organization (ECXO) in collaboration with SAS, a leading global analytics software company – Empowering Better Outcomes.

📅 When: September 13th ⏰ Time: 1 PM CET – 12 PM GMT

Registration is exclusively available on ZOOM: https://us02web.zoom.us/webinar/register/WN_DL8NqRCBRI6rLTv8QDKtnA

Get ready for another enriching session featuring an exceptional lineup of panelists:

Anne Frisgaard Jacobsen, Director of Customer Experience and Leads at Jyske Bank

Navin C., Global Vice President at Datacurate Technologies

Andreas Heiz, Director Marketing Technology & Personalization Solutions EMEA/AP at SAS

Corinna Klaes, Solution Specialist for Customer Intelligence at SAS et European Customer Experience Organization (ECXO) Facilitator and Ambassador

🔍 What’s in store for you during this session?

Abstract:

🔍A Customer Data Platform’s ultimate value is providing a unified omnichannel perspective of primary customer data for marketers and the ability to activate that data for real-time customer engagement.

🔍But can a Customer Data Platform truly enhance the customer experience?

🎙️Join us to hear from industry experts and delve into best practices, digital offerings, and insights on leveraging analytics and behavioral data. Discover how organizations can craft intelligent, personalized, and relevant customer experiences.

Don’t miss out on this engaging discussion! We’re excited to have you join us.

🎙️ Learn more about our Gold sponsor, SAS, by visiting their website: https://www.sas.com/en_us/home.html

📢 Follow the Open-access CX Professional Network: https://www.linkedin.com/company/european-customer-experience-organization/posts/?feedView=all&viewAsMember=true

📝 Ready to become an individual member? Join now with open access: https://ecxo.org/individuals/

By the ECXO Team

Here it is – our upcoming event:

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From Products to People: Pioneering a customer-centric culture for business success with Ilenia Vidili

Join us at the European Customer Experience Organization event featuring a captivating presentation by Ilenia Vidili on “From Products to People: Pioneering a customer-centric Culture for business success!” 🚀🎉

📅 Date: October 5th ⏰ Time: 2:00 PM CET

🔒 Secure Your Spot on Zoom Today! Limited Spaces Available! 🪑🔐 https://us02web.zoom.us/webinar/register/WN_Vf6vww31T1G386cbdvO3Og

🔥 What’s in store for you: ✨ Break old paradigms holding organizations to a product-centric mindset. ✨ Embrace change to foster a culture of innovation, adaptability, and customer-focused solutions. ✨ Discover the shift from a product-centric approach to a customer-centric mindset – a transformation that requires attention, resilience, and revolutionizing how we understand and serve customers.

🌍 Explore how a customer-centric culture should infiltrate every facet of an organization, from leadership to frontline staff. Customers aren’t just transactions; they’re individuals with unique preferences, emotions, and aspirations. Learn how to infuse empathy into operations to understand customers and build stronger relationships.

🔗 Stay updated with more events: Subscribe to The Open Access CX Professional Network: https://ecxo.org/individuals/

🌟 About Ilenia: 🔗 Learn more about Ilenia, a Customer Centricity Advisor, Keynote Speaker, and Author. Her mission is to empower businesses to gain a competitive edge through customer-centric strategies. She helps shift mindsets, streamline processes, and create more value for customers. Check out her book “Journey to Centricity”: https://amzn.eu/d/20lsb1R

🎤 Hosted by Ricardo Saltz Gulko, the co-founder of ECXO, who will facilitate the insightful presentation by Ilenia.

👉 Follow ECXO for more upcoming events: https://www.linkedin.com/company/european-customer-experience-organization/posts/?feedView=all&viewAsMember=true

🕒 Save the Date: Oct 5, 2023 – 02:00 PM (Amsterdam, Berlin, Rome, Stockholm, Vienna timezone)

Join us for an enlightening session that promises to transform your approach to customer experience! 🌈🚀 #CustomerExperience #BusinessSuccess #CXTransformation

Image de Ricardo Saltz Gulko

Ricardo Saltz Gulko

Ricardo Saltz Gulko is the Eglobalis managing director, a global strategist, thought leader, practitioner, and keynote speaker in the areas of simplification and change, customer experience, experience design, and global professional services. Ricardo has worked at numerous global technology companies, such as Oracle, Ericsson, Amdocs, Redknee, Inttra, Samsung among others as a global executive, focusing on enterprise technologies. He currently works with tech global companies aiming to transform themselves around simplification models, culture and digital transformation, customer and employee experience as professional services. He holds an MBA at J.L. Kellogg Graduate School of Management, Evanston, IL USA, and Undergraduate studies in Information Systems and Industrial Engineering. Ricardo is also a global citizen fluent in English, Portuguese, Spanish, Hebrew, and German. He is the co-founder of the European Customer Experience Organization and currently resides in Munich, Germany with his family.
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