Ricardo Saltz Gulko
Cofondateur
Ricardo est le directeur général d'Eglobalis, l'agence de conseil en innovation et expérience, un stratège mondial, conseiller de la C-suite, axé sur l'expérience et la simplification des opérations
Ricardo est l'agence de conseil en innovation et expérience Eglobalis, directeur général, stratège mondial, conseiller C-suite, axé sur la simplification de l'expérience et des opérations, la transformation de la culture, la conception transformative OX, CX, EX, l'adoption de technologies, l'allumage de l'innovation et l'adaptabilité humaine.
Il est le co-fondateur et l'initiateur d'ECXO, l'organisation européenne de l'expérience client, notre association mondiale.
Il a travaillé comme consultant pour de nombreuses entreprises technologiques mondiales, telles qu'Oracle, Ericsson, HP, Samsung, SAP, Thyssenkrupp, Amdocs et VW, en tant que dirigeant et stratège. Il se concentre sur l'expérience et le succès des clients, le changement et l'expérience des opérations. Il travaille avec des entreprises technologiques mondiales qui visent à se transformer et est également un orateur principal.
Il est titulaire d'un MBA de la Kellogg Graduate School of Management, IL USA, et d'un diplôme de premier cycle en informatique et en génie industriel. Il est un citoyen du monde parlant couramment cinq langues et réside à Munich, en Bavière.
Susanne Fries-Palm
Senior Advisor, Ambassador Switzerland and
Europe - Founding Member
Susanne Fries-Palm is the Chief Customer Officer at Yonder in Switzerland. She is a customer-oriented cross functional leader and worked in various industries such as IT/Telecommunications, Safety and MedTech.
Susanne Fries-Palm is the Chief Customer Officer at Yonder in Switzerland. She is a customer-oriented cross functional leader and worked in various industries such as IT/Telecommunications, Safety and MedTech.
Focussing on developing organizations and implementing the customer in the core of a business, she has established a Global Customer Service Organization in Europe and she has been responsible for big projects enabling remarkable customer-oriented changes.
As a truly people & customer-oriented leader she manages to create a vision, motivates and thus enables high performing teams.
Originaire d'Angleterre, Joanna a travaillé dans divers secteurs d'activité, à la fois en contact avec la clientèle et au siège social. Elle possède une expertise dans la stratégie d'expérience client, la conception de services, l'intelligence émotionnelle sur le lieu de travail, le coaching, la formation au service client et la prise de parole.
Helén Rigamonti
Ambassador Sweden and Europe
Founding Member
She is an experienced leader with long experience in interim management roles.
She is an experienced leader with long experience in interim management roles. She has worked in several public and private sectors (mostly B2B &SaaS), leading customer success, customer service, and sales operations. As a true people and customer-oriented leader, she has a great track record for creating a positive customer impact while leading the transformation of a customer-centric culture in organizations.
With expertise in customer experience strategizing, combined more than 20 years of management and leadership experience, Helen now has an opportunity to push the development of Customer Experience. Together with IHM Business School, she will be teaching in the first Customer Experience Specialist education in Sweden – a two year higher education program.
Enrique Gomez Alonso
Ambassadeur - Espagne et Portugal - Membre fondateur
Enrique is a Director in Medallia’s XP (CX & EX) Consulting Team and an Insurance and Telco Industries Expert.
Sylvia Lohr
Ambassador DACH and Europe - Membre fondateur
Sylvia Lohr is leading the B2B-marketing for Enterprise division at Nuance covering DACH, BeNelux and Eastern Europe.
Ray Gerber
Senior Adviser and Global Ambassador
Ray is the Chief Product Officer at Thunderhead, a global leader in customer engagement technologies
Ray is the Chief Product Officer at Thunderhead, a global leader in customer engagement technologies, with over 30 years’ experience in building innovative technologies for enterprise. He has extensive expertise in customer relationship management, customer decisioning and self-learning. He also worked in business process management, customer journey management and enterprise resource planning.
Ray leads the Thunderhead R&D team, responsible for our reputation for disruptive technology. Before Thunderhead, he was VP of Customer Experience at Pegasystems and VP of Engineering at Chordiant Software.
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