Dernières informations sur les membres
Are you ready for MadTech? 3 tips to help you prepare
If you’re a marketer, chances are you’ve heard about MadTech. But if you haven’t, don’t
The road to customer centricity – where to begin?
Educational articles by ECXO.org You’ll know that customer experience is a critical aspect of your
Unlocking CX Success: The Crucial Collaboration Between Your Customer and Design Chiefs (CCO-CDO)
Why Your Customer and Design Chiefs (CCO-CDO) Need to Collaborate to Make a Success of
The Cross-Cultural Conundrum: Embracing European Diversity and Complexity in Customer Experience
Navigating the Complexities of Customer Experience Across European Cultures Article source here: CX maturity models
Improving CX though Continuous Loop
ITIL CSI and CX Closed Loop are two approaches that share important similarities in their objectives, processes, and benefits of continual improvement. Although they also have some differences in their scope, methods, and requirements both approaches can help organizations achieve better outcomes for their customers and stakeholders.
The Challenge of the B2B Customer Experience Maturity Model? The CX Major Pillars for Your Organization Growth
The Challenge of the B2B Customer Experience Maturity Model? The CX Major Pillars for Your
A true global CX organization needs to speak and understand cultures, languages and differences. ECXO understands you, fluently.
A true global CX organization needs to speak and understand cultures, languages and differences. ECXO understands you, fluently.
Tips for Transforming to a Customer-Centric Company Culture
Customer-centricity can’t be achieved overnight – it requires dedicated commitment from everyone in the organization
Succès des clients - Semer les graines de la croissance mutuelle
Si le rôle de la réussite du client n'est pas nouveau, il s'est rapidement généralisé, les entreprises reconnaissant désormais sa contribution à la croissance de l'entreprise.
Expérience client et gestion des services ; rencontre le long du parcours client
Le parcours du client est un dénominateur commun important entre les cadres CX et de gestion des services. Bien que leurs approches puissent différer, tous deux partagent l'objectif commun de réaliser une expérience client exceptionnelle.
Q. Alan, que pensez-vous d'un grand programme de transformation CX en tant que stratégie ? R. Cela ne marche pas !
Lorsqu'on m'a demandé de partager mon point de vue sur ce sujet, cela m'a paru familier. Cette question m'a déjà été posée par des clients et des prospects, par des praticiens du CX et des PDG, et ma réponse est toujours la même.
Orchestrer des stratégies de surprise et de ravissement pour susciter des émotions positives
Surprise et plaisir sont des termes couramment utilisés dans le domaine de la stratégie de l'expérience client.
Nouvelles et annonces
Webinar Spotlight: Creating Engaging Real-time Experiences to Enhance Your Customer Experience
We are thrilled to announce and extend our invitation to you for an exciting and
Acting Upon Customer Listening Culture Channels, featuring Tzachi Ben-Sasson, Head of VOC at Amdocs.
We are thrilled to extend an invitation to our upcoming event with only six days
In partnership with SAS, the European Customer Experience Organization (ECXO) presents Reframing the B2B Engagement Journey.
In partnership with SAS, the European Customer Experience Organization (ECXO) presents Reframing the B2B Engagement
Reframing the B2B Engagement Journey – CX On ECXO Executive Sessions
In partnership with SAS, the European Customer Experience Organization (ECXO) presents Reframing the B2B Engagement
Building a CX Driven B2B Operating Model by Eytan Hattem, Chief Customer Officer at Prodware.
The ECXO- European Customer Experience Organization is thrilled to present Building a CX Driven B2B
The European Customer Experience Organization – Upcoming Events, Research, and Activities for You
The European Customer Experience Organization – Upcoming Events, Research, and Activities for You
From CX to Distinctive Experiences with Joe Pine
The European Customer Experience Organization is delighted to announce Joe Pine, discussing From #CX to Distinctive Experiences with our CX community. https://ecxo.org/customer-experience-super-events-from-cx-to-distinctive-experiences-with-joe-pine/
#experienceeconomy #servicedesign
How AI will Change the Status Quo in CX in 2022 – ECXO In partnership with Five9
A Super CX Event: How AI Will Change the Status Quo in Customer Experience in 2022 – In partnership with Five9 and ECXO on February 23, 2 PM CET or 1 PM GMT
Journey Orchestration (JO) in Practice II by Ray Gerber at Thunderhead
The European Customer Experience Organization (ECXO) invites you to Journey Orchestration (JO) in Practice II by Ray Gerber at Thunderhead. You are all welcome to the open-access webinar with 120 places available. On February 16, 2 PM CET or 1 PM GMT.
eCXO day: Ron Kaufman, one of the best CX and EX Speakers around the Globe presenting in ECXO
Ron Kaufman, one of the best Customer and Employee Experience and Services Doers and Speakers around the globe, will present for eCXo Day
Tabitha Dunn, conférencière invitée pour ECXO, est annoncée
Vous êtes invités à notre deuxième événement avec la fantastique Tabitha Dunn, Chief Customer Officer, responsable de l'expérience client et de l'excellence des ventes mondiales chez Ericsson.
Le Dr Marcell Vollmer, premier orateur invité d'ECXO, est annoncé
Notre premier intervenant sera le Dr. Marcell Vollmer, partenaire et directeur du BCG, le 14 avril à 19h00 CET et 18h00 UK lors des webinaires zoom.
ECXO s'associe à The CX Academy
Nous sommes heureux que la CX Academy ait choisi l'ECXO - European Customer Experience Organization - comme partenaire de son programme de formation et de certification en matière de CX. Nous nous réjouissons de cette fantastique collaboration.
Devenir membre
