From CX to Distinctive Experiences with Joe Pine
The European Customer Experience Organization is delighted to announce Joe Pine, discussing From CX to Distinctive Experiences in a presentation and Q&A session with all ECXO CX professional community.
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Who is Joe Pine?
His book influenced all global businesses, thought leaders, and practitioners and how we perceive products, services, and experiences in our days. The Experience Economy was probably the most impactful book related to customer experience and design around the globe.
The acclaimed author, speaker, and management advisor to Fortune 500 companies and entrepreneurial start-ups. He is co-founder of Strategic Horizons LLP and the Author of the Experience Economy. Published in fifteen languages and named one of the 100 best business books of all time.
Horizons LLP is a thinking studio dedicated to helping businesses conceive and design new ways of adding value to their economic offerings.
This book, in several senses, influenced several generations of leaders and executives that today focus, lead and work with CX.
In 1999 Mr. Pine and his partner James H. Gilmore wrote the best-selling book The Experience Economy:
Our 3 Moderators for such a Special event:
Joanna is a Customer Experience Consultant for Allegro, a technology and communication bureau based in Norway.
Follow her: https://www.linkedin.com/in/joanna-carr-cxad-dip-3a77b587/
He has been delivering excellent customer service for more than 20 years. Currently, he is VP of CX Excellence at Dixa, where he’s carefully nurturing a small bonsai tree called GenZen.
Follow him: https://www.linkedin.com/in/tuesottrup/
Ricardo Saltz Gulko
He is the Eglobalis, Innovation and Experience Consulting Agency, Managing Director, a global strategist, C-suite adviser, focused on experience culture transformation, CX-EX design, technology adoption, & innovation ignition.
He’s also the ECXO.org co-founder.
Follow him: https://www.linkedin.com/in/ricardogulko
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