Ricardo Saltz Gulko
Társalapító
Ricardo az Eglobalis, Innovációs és Élmény Tanácsadó Ügynökség ügyvezető igazgatója, globális stratéga, C-suite tanácsadó, aki az élmény és a műveletek egyszerűsítésére összpontosít.
Ricardo az Eglobalis, Innovációs és Élmény Tanácsadó Ügynökség ügyvezető igazgatója, globális stratéga, C-suite tanácsadó, aki az élmény és a működés egyszerűsítésére, a kultúra átalakítására, az OX, CX, EX transzformatív tervezésre, a technológia átvételére, az innováció beindítására és az emberi alkalmazkodóképességre összpontosít.
Ő az ECXO társalapítója és kezdeményezője, az Európai Ügyfélélmény Szervezet, a globális szövetségünk.
Számos globális technológiai vállalatnak, például az Oracle, Ericsson, HP, Samsung, SAP, Thyssenkrupp, Amdocs és VW számára dolgozott és adott tanácsokat globális vezetőként és stratégaként. Fókuszában az ügyfélélmény és a siker, a változás és a működési tapasztalatok állnak. Olyan globális technológiai vállalatokkal dolgozik együtt, amelyek célja az átalakulás, és főelőadóként is tevékenykedik.
MBA diplomát szerzett a Kellogg Graduate School of Managementben, IL, USA, és alapképzésben végzett informatikai és ipari mérnöki tanulmányokat. Öt nyelven folyékonyan beszélő világpolgár, és Münchenben, Bajorországban él.
Susanne Fries-Palm
Senior Advisor, Ambassador Switzerland and
Europe - Founding Member
Susanne Fries-Palm is the Chief Customer Officer at Yonder in Switzerland. She is a customer-oriented cross functional leader and worked in various industries such as IT/Telecommunications, Safety and MedTech.
Susanne Fries-Palm is the Chief Customer Officer at Yonder in Switzerland. She is a customer-oriented cross functional leader and worked in various industries such as IT/Telecommunications, Safety and MedTech.
Focussing on developing organizations and implementing the customer in the core of a business, she has established a Global Customer Service Organization in Europe and she has been responsible for big projects enabling remarkable customer-oriented changes.
As a truly people & customer-oriented leader she manages to create a vision, motivates and thus enables high performing teams.
Az eredetileg Angliából származó Joanna különböző iparágakban dolgozott ügyfélkapcsolati és központi irodai pozíciókban egyaránt, és szakértelemmel rendelkezik az ügyfélélmény-stratégia, a szolgáltatástervezés, az érzelmi intelligencia a munkahelyen, a coaching, az ügyfélszolgálati képzés és az előadások terén.
Enrique Gomez Alonso
Nagykövet - Spanyolország és Portugália - Alapító tag
Enrique is a Director in Medallia’s XP (CX & EX) Consulting Team and an Insurance and Telco Industries Expert.
Ray Gerber
Senior Adviser and Global Ambassador
Ray is the Chief Product Officer at Thunderhead, a global leader in customer engagement technologies
Ray is the Chief Product Officer at Thunderhead, a global leader in customer engagement technologies, with over 30 years’ experience in building innovative technologies for enterprise. He has extensive expertise in customer relationship management, customer decisioning and self-learning. He also worked in business process management, customer journey management and enterprise resource planning.
Ray leads the Thunderhead R&D team, responsible for our reputation for disruptive technology. Before Thunderhead, he was VP of Customer Experience at Pegasystems and VP of Engineering at Chordiant Software.
Emma Sutton
Ambassador – UK, Ireland, and EMEA - Founding Member
Emma Sutton, Chief Experience Officer (CXO) at Oracle.
Emma Sutton, Chief Experience Officer (CXO) at Oracle. Anyone that comes into contact with Emma, will immediately feel her energy and passion for all things customer. Day to day, she works globally, helping organizations understand how they transform their business and find creative & innovative solutions to help them move closer to their customers.
For the last 5 years, Emma, has worked for Oracle – the only provider of fully integrated technology solutions that span both infrastructure and applications. Today’s businesses, however need more than just the best technology solutions. Utilising her 25+ years in leadership roles in both retail and financial services, Emma brings her wealth of experience to businesses – large and small – to enable them to utilise the cloud to deliver award winning programmes, greater engagement, results and efficiencies. She is passionate about helping customers create empathy for their brands with their customers and deliver meaningful interactions that enable
them to impact their bottom line.
An early adopter of the Chief Customer Role, Emma has been instrumental in shaping what good looks for one of the newest seats at the boardroom table and is a regular face & thought leader at pan-industry discussion and debate.
When not talking all things customer, Emma lives in the North West of the UK, and can be found in the countryside ….. with her beloved horses.
Emma Sutton
Ambassador – UK, Ireland, and EMEA - Founding Member
Emma Sutton, Chief Experience Officer (CXO) at Oracle.
Emma Sutton, Chief Experience Officer (CXO) at Oracle. Anyone that comes into contact with Emma, will immediately feel her energy and passion for all things customer. Day to day, she works globally, helping organizations understand how they transform their business and find creative & innovative solutions to help them move closer to their customers.
For the last 5 years, Emma, has worked for Oracle – the only provider of fully integrated technology solutions that span both infrastructure and applications. Today’s businesses, however need more than just the best technology solutions. Utilising her 25+ years in leadership roles in both retail and financial services, Emma brings her wealth of experience to businesses – large and small – to enable them to utilise the cloud to deliver award winning programmes, greater engagement, results and efficiencies. She is passionate about helping customers create empathy for their brands with their customers and deliver meaningful interactions that enable
them to impact their bottom line.
An early adopter of the Chief Customer Role, Emma has been instrumental in shaping what good looks for one of the newest seats at the boardroom table and is a regular face & thought leader at pan-industry discussion and debate.
When not talking all things customer, Emma lives in the North West of the UK, and can be found in the countryside ….. with her beloved horses.
Csatlakozzon az ECXO-hoz még ma!
