Read more about the article Four Gold ROI Metrics – CXROI Part III with Lynn Hunsaker
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Four Gold ROI Metrics – CXROI Part III with Lynn Hunsaker

The European Customer Experience Organization (ECXO) is excited to announce our final CX ROI session of 2024, featuring Lynn Hunsaker, CCO at ClearAction Continuum. Subscribe here: https://www.linkedin.com/events/7198450870034821120/comments/ When: June 5th, 2024…

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Read more about the article Delving into Digital Conversations for Business Survival or Irrelevance, featuring Paolo Fabrizio
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Delving into Digital Conversations for Business Survival or Irrelevance, featuring Paolo Fabrizio

Delving into Digital Conversations for Business Survival or Irrelevance, featuring Paolo Fabrizio   The European Customer Experience Organization (ECXO) is delighted to announce our upcoming session on AI digital conversations,…

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Coming up: The Yes Code: Cracking the Practical Side of AI-Empowered Customer Conundrum with Lior Arussy

🎉 The European Customer Experience Organization (ECXO) is delighted to announce our first Linkedin live session in 2024:  🔍 The Yes Code: Cracking the Practical Side of AI-Empowered Customer Conundrum 🤖💼 with Lior…

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Read more about the article Challenges in Achieving Real Personalization for Enhanced Customer Experiences
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Challenges in Achieving Real Personalization for Enhanced Customer Experiences

Personalisation and hyperpersonalisation are as old the dinosaurs. In the same year Jurassic Park arrived in our cinemas (1993), Don Peppers and Martha Rogers predicted in their great book,The One…

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Read more about the article How AI and GenAI Are Shaking the Status Quo in Customer Experience (CX)
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How AI and GenAI Are Shaking the Status Quo in Customer Experience (CX)

How AI and GenAI Are Shaking the Status Quo in Customer Experience (CX) As you know, the potential for artificial intelligence and generative artificial intelligence (GenAI) to transform every part…

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Read more about the article Connecting Culture, CX and EX for Impact with Karen Jaw-Madson
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Connecting Culture, CX and EX for Impact with Karen Jaw-Madson

The European Customer Experience Organization (ECXO) is Proud to Present Karen Jaw-Madson - Innovator in 'Culture Your Corporate Culture' speaking about Connecting Culture, CX and EX for Impact When? November 16 at…

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Read more about the article Beyond Profit: The Ascendancy of Brand Purpose in B2B
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Beyond Profit: The Ascendancy of Brand Purpose in B2B

Article source: The Rising Tide of Brand Purpose in B2B https://www.eglobalis.com/the-rising-tide-of-brand-purpose-in-b2b/ There's an old adage in customer experience. Where B2C goes, B2B follows. But, the distinction between the two is…

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