Read more about the article Culture Is Not a Deck of Slides
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Culture Is Not a Deck of Slides

Culture isn’t what you say. It’s what you water. You can have the best strategy, the smartest people, and a wall of inspiring values… But if the soil is toxic, nothing will grow. In Article 5 of The HX Revolution, I explore why culture is not a deck of slides—it’s a living, breathing organism. It’s the emotional climate your people operate in. The invisible force that shapes behavior, trust, and transformation. In this article, we’ll talk about: 🌱 Why culture behaves like a garden (yes, really) ⚛️ What quantum physics and the observer effect have to teach us about leadership 🧠 How psychological safety isn’t a “soft” idea—it’s the foundation of performance 🛠 And most importantly: 5 practical actions you can take this week to start embedding HX into your culture If you want a culture of growth, safety, and transformation—you have to tend to it. 👇 Read the full article and let’s reflect together: What kind of garden are you growing in your company? #HumanExperience #HX #CompanyCulture #PsychologicalSafety #OrganizationalChange #Leadership #Transformation #TheHXRevolution #CX #CustomerExperience #EX #EmployeeExperience #H2H #The H2HExperiment

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Read more about the article The time is near: Wishing you a Joyous Passover and a Happy Easter – a Moment of Shared Meaning in 2025.
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The time is near: Wishing you a Joyous Passover and a Happy Easter – a Moment of Shared Meaning in 2025.

The time is near: Wishing you a Joyous Passover and a Happy Easter – a Moment of Shared Meaning in 2025.   Wishing You a Joyous Passover and a Happy…

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Read more about the article Welcome to the HX Revolution – The Future of Business Transformation Starts Here
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Welcome to the HX Revolution – The Future of Business Transformation Starts Here

The HX Revolution is Here – Are You Ready? - 70% of business transformations fail. - 85% of employees are disengaged. - Only 23% of employees believe their leaders actually care. Let’s be honest—most businesses are stuck in the past. They optimize processes, restructure teams, and implement new technologies… but still struggle with the same issues. Why? Because they ignore the real driver of transformation—Human Experience (HX). You can’t change a business unless the people inside it evolve too. This is why I’m launching The HX Revolution, a series diving deep into: - How HX is different from CX & EX (and why it matters). - The psychology & neuroscience behind real transformation. - Why personal growth is the foundation of business growth. - Practical strategies for embedding HX into your company culture. If you want to future-proof your organization, start with the people. The first article is live now! Let’s discuss: How does your company approach human experience? #HumanExperience #HX #H2H #TheH2Hexperiment #CX #EX #BusinessTransformation #Leadership #FutureOfWork #Psychology #Neuroscience #Innovation

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Read more about the article The Rise of Silent Services: Embracing Quietude in Customer Experience
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The Rise of Silent Services: Embracing Quietude in Customer Experience

Ever wished you could grab your coffee without the obligatory small talk? Or check out at a store without the “Did you find everything okay?” interrogation? Welcome to the rise of Silent Services—where customers decide when and how they interact, not the companies. From self-checkouts to silent haircuts, businesses are finally tuning in to the fact that sometimes, the best customer experience is the one that lets you just… be. Why is this shift happening? What do psychology and sociology say about our craving for quiet choices? And what does this mean for the future of CX? I dove deep into this fascinating trend—check out my latest article! #CustomerExperience #SilentServices #CXInnovation #CX #CXtrends #H2H #TheH2HExperiment #BusinessStrategy

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Read more about the article B2B CX – Strategy & Business Alignment
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B2B CX – Strategy & Business Alignment

B2B CX - Strategy & Business Alignment Originally posted here with our full version: https://ecxo.org/how-to-lead-a-b2b-cx-transformation-program-and-avoid-costly-mistakes/ Introduction A successful Customer Experience (CX) transformation program must be deeply integrated with the business…

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Read more about the article One Journey to Rule Them All: What Frodo Can Teach Us About Customer Experience
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One Journey to Rule Them All: What Frodo Can Teach Us About Customer Experience

What Can The Lord of the Rings Teach Us About Customer Experience (CX)? Turns out, a lot more than you’d think! From Gandalf’s role as a trusted advisor to Frodo’s unpredictable journey (hello, customer journey mapping!), The Lord of the Rings is packed with powerful lessons for creating epic customer experiences. - Want to build a fellowship of loyal customers? - Turn complaints into growth opportunities (without facing a cave troll)? - Guide your customers like Gandalf guided Frodo? I’ve been a fan of epic fantasy since I was a teenager, and I couldn’t resist bringing a little Middle-earth magic into my latest article. So, if you love learning CX lessons through movies (and enjoy a little adventure along the way), this one’s for you! What’s the biggest CX lesson you’ve learned from an unexpected source? Share it in the comments! #CustomerExperience #CX #TheLordoftheRings #CustomerJourney #BusinessStrategy #Storytelling #H2H #TheH2HExperiment

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Read more about the article Turning the Tables: Why a Proactive Sales Process is the Ultimate Customer Experience Hack
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Turning the Tables: Why a Proactive Sales Process is the Ultimate Customer Experience Hack

Turning the Tables on Customer Experience! In sales, waiting for your customers to come to you is a missed opportunity—think of it as driving without a map! Embracing a proactive sales process isn’t just a strategy; it’s a way to create meaningful connections. It’s about anticipating needs, offering personalized solutions, and checking in to genuinely add value. Key takeaway: Reactive sales leave customers feeling like just another number. Proactive sales make them feel prioritized and understood. Ready to transform your customer interactions and drive loyalty? Let’s chat about how to make every touchpoint intentional. #SalesStrategy #CustomerExperience #ProactiveApproach #Leadership #SalesSuccess #H2H #TheH2HExperiment #CX

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