Read more about the article The Upcoming Impact of AI on Enterprise Technology Design: Enhancing CX and Business Outcomes
bnbvvvV

The Upcoming Impact of AI on Enterprise Technology Design: Enhancing CX and Business Outcomes

 Upcoming Impact of AI on Enterprise Technology Design: Enhancing CX and Business Outcomes Article source: https://www.eglobalis.com/the-upcoming-impact-of-ai-on-enterprise-technology-design-enhancing-cx-and-business-outcomes/ Introduction Artificial Intelligence is revolutionizing enterprise technology, and will redefine enterprise software design, and…

Continue ReadingThe Upcoming Impact of AI on Enterprise Technology Design: Enhancing CX and Business Outcomes
Read more about the article The Evolution of Business Relationships: Not B2B nor B2C, but H2H
posts header on ECXO

The Evolution of Business Relationships: Not B2B nor B2C, but H2H

Are you ready to make businesses more human? This question invites us to embark on a journey of deep reflection. Whether learning to be more empathetic, improving communication, or simply striving to be kinder, becoming more human in business is a worthwhile pursuit. It's about focusing on human connections and creating more meaningful and lasting relationships. So, are you ready to take the first step on this journey? Let's do it together!

Continue ReadingThe Evolution of Business Relationships: Not B2B nor B2C, but H2H
Read more about the article Mastering the Fine Art of Delivering Candid Feedback for better CX and EX
posts header on ECXO (1)

Mastering the Fine Art of Delivering Candid Feedback for better CX and EX

I often hear that providing feedback is one of the hardest things for most people, both in personal and professional environments. I have to agree, it's quite difficult indeed. And that's why this time I analyze the importance of delivering candid feedback for better customer and employee experience, while exploring the psychological principles behind feedback, including cognitive dissonance, and offer insight into how to navigate feedback effectively.

Continue ReadingMastering the Fine Art of Delivering Candid Feedback for better CX and EX
Read more about the article The Eternal Search for the Silver Bullet in CX
posts header on ECXO

The Eternal Search for the Silver Bullet in CX

The pursuit of a silver bullet in customer experience (CX) is a never-ending journey. While there may not be a single solution that works for all, implementing a range of well-planned strategies can significantly improve CX. The pursuit encourages businesses to explore, innovate, and consistently strive to do better. In this article, I explore some key areas of CX in the search for the so-called silver bullet.

Continue ReadingThe Eternal Search for the Silver Bullet in CX
Read more about the article Simplifying CX Design: How Leading Enterprise Tech Firms Overcome Complex Challenges
gdcvte

Simplifying CX Design: How Leading Enterprise Tech Firms Overcome Complex Challenges

Simplifying CX Design: How Leading Enterprise Tech Firms Overcome Complex Challenges Part I The article was originally posted here: https://www.eglobalis.com/simplifying-cx-design-how-leading-enterprise-tech-firms-overcome-complex-challenges/ Seamless customer experiences and clear interfaces are two key elements…

Continue ReadingSimplifying CX Design: How Leading Enterprise Tech Firms Overcome Complex Challenges
Read more about the article The Story of Jose – A Tale About Customer Experience
posts header on ECXO

The Story of Jose – A Tale About Customer Experience

The story is about Jose, a Customer Service Manager at TechEase. He understood the importance of customers and treated them with respect, empathy, and kindness. He faced many challenges in bringing a customer-centric culture to TechEase, but he remained steadfast in his pursuit of customer satisfaction. His resilience began to make a difference, and his colleagues started to notice the positive impact of his efforts.

Continue ReadingThe Story of Jose – A Tale About Customer Experience