Read more about the article The role of emotions in CX and how you can use them to design better experiences
The emotions in CX

The role of emotions in CX and how you can use them to design better experiences

Neuroscience is such a fascinating field of study!! And emotions are part of the human experience and as a consequence, a big part of the CX strategy. Being intentional in designing experiences that trigger the desired emotions is essential to achieving brand loyalty and retention. Check this article for some tips on how to stimulate these desired emotions.

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Coming up: The Yes Code: Cracking the Practical Side of AI-Empowered Customer Conundrum with Lior Arussy

🎉 The European Customer Experience Organization (ECXO) is delighted to announce our first Linkedin live session in 2024:  🔍 The Yes Code: Cracking the Practical Side of AI-Empowered Customer Conundrum 🤖💼 with Lior…

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Read more about the article Challenges in Achieving Real Personalization for Enhanced Customer Experiences
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Challenges in Achieving Real Personalization for Enhanced Customer Experiences

Personalisation and hyperpersonalisation are as old the dinosaurs. In the same year Jurassic Park arrived in our cinemas (1993), Don Peppers and Martha Rogers predicted in their great book,The One…

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The Yes Code: Cracking the Practical Side of AI-Empowered Customer Conundrum 🤖💼 with Lior Arussy

🎉 The European Customer Experience Organization (ECXO) is delighted to announce our first Linkedin live session in 2024:  🔍 The Yes Code: Cracking the Practical Side of AI-Empowered Customer Conundrum 🤖💼 with Lior…

Continue ReadingThe Yes Code: Cracking the Practical Side of AI-Empowered Customer Conundrum 🤖💼 with Lior Arussy
Read more about the article How AI and GenAI Are Shaking the Status Quo in Customer Experience (CX)
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How AI and GenAI Are Shaking the Status Quo in Customer Experience (CX)

How AI and GenAI Are Shaking the Status Quo in Customer Experience (CX) As you know, the potential for artificial intelligence and generative artificial intelligence (GenAI) to transform every part…

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Read more about the article Connecting Culture, CX and EX for Impact with Karen Jaw-Madson
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Connecting Culture, CX and EX for Impact with Karen Jaw-Madson

The European Customer Experience Organization (ECXO) is Proud to Present Karen Jaw-Madson - Innovator in 'Culture Your Corporate Culture' speaking about Connecting Culture, CX and EX for Impact When? November 16 at…

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Read more about the article 🌟✨ Celebrating CX Day Everyday: In the ECXO, Where Passion Meets Experience! ✨🌟
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🌟✨ Celebrating CX Day Everyday: In the ECXO, Where Passion Meets Experience! ✨🌟

🌟✨ Celebrating CX Day Everyday: In the ECXO, Where Passion Meets Experience! ✨🌟 Dear ECXO  and Global CX Community, Every day is a chance to embrace and enhance the customer…

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