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🎄✨ Merry Christmas and a Great Year Ahead ✨🎄

From all of us at the European Customer Experience Organization ( ECXO.ORG ) and ( Eglobalis.com, or small big consulting ) we wish you a wonderful Christmas and a strong, meaningful 2026 — filled with health, peace, purpose, and renewed hope. May the year ahead bring light, resilience, kindness, and tangible progress for you, your loved ones, and the communities you serve. 🌟

For those we did not reach earlier, we also wish you a happy belated Hanukkah 🕎 — may it bring warmth, reflection, and light during this special season.

As we reflect on the year behind us, this moment reminds us of what truly matters: humanity, dignity, equality, and our shared responsibility to help shape a better world. A world without terrorism, without antisemitism, homophobia, Islamophobia, fundamentalism, or hatred. A world where every life is valued equally, differences are respected, and dialogue replaces division. 🌍🤝

Looking ahead, we are preparing the next phase of ECXO. In May/June, we will return with our education program 🎓 — designed for B2B leaders who want to move beyond theory and focus on real-world impact in CX, EX, design, innovation, and AI. Our approach is grounded in practical, forward-thinking models shaped by real organizational challenges and execution realities.

As part of this journey, ECXO remains openly accessible through 2026. This allows leaders, practitioners, and organizations to engage, learn, and collaborate early — contributing to a shared foundation before the next stage of our evolution.

You are warmly invited to join the community, exchange perspectives, and collaborate with peers here:
[https://ecxo.org/]( https://ecxo.org/ )

We are also actively seeking partners willing to contribute real B2B business cases — practical, honest examples that elevate learning and help drive meaningful change across organizations and markets.

Let’s build the future together — with integrity, responsibility, and optimism. 🌱

Warm wishes,
Ricardo Saltz Gulko and The Eglobalis and ECXO Team 💙

#CX #Innovation #ECXO #Leadership #CustomerExperience #Education #Hope

Immagine di Ricardo Saltz Gulko

Ricardo Saltz Gulko

Ricardo Saltz Gulko is the Eglobalis managing director, a global strategist, thought leader, practitioner, and keynote speaker in the areas of simplification and change, customer experience, experience design, and global professional services. Ricardo has worked at numerous global technology companies, such as Oracle, Ericsson, Amdocs, Redknee, Inttra, Samsung among others as a global executive, focusing on enterprise technologies. He currently works with tech global companies aiming to transform themselves around simplification models, culture and digital transformation, customer and employee experience as professional services. He holds an MBA at J.L. Kellogg Graduate School of Management, Evanston, IL USA, and Undergraduate studies in Information Systems and Industrial Engineering. Ricardo is also a global citizen fluent in English, Portuguese, Spanish, Hebrew, and German. He is the co-founder of the European Customer Experience Organization and currently resides in Munich, Germany with his family.
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