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We are thrilled to extend an invitation to our upcoming event with only six days to go, subscribe on ZOOM to ensure your seat: https://us02web.zoom.us/webinar/register/WN_1VhRbbv8SPa1ePeHQ8cDtA#/registration
The European Customer Experience Organization (ECXO) is excited to announce our upcoming practical webinar for CX leaders on Designing and Acting Upon Customer Listening Culture Channels, featuring Tzachi Ben-Sasson, Head of VOC at Amdocs. https://lnkd.in/eQ4h53m7
This event will provide a practical how to get things done from one of the top doers and experts in the world working in a $4.58B revenue global organization with over 31,000 employees in 85 countries.

And

We invite you to join the open-access CX Professional Business Network ECXO by registering through our website. https://ecxo.org/individuals/  By becoming a member, you’ll have access to all our actual and previous digital events and articles, including this webinar, and you can also follow us on LinkedIn for updates: https://www.linkedin.com/company/european-customer-experience-organization/posts/?feedView=all&viewAsMember=true 

During this webinar, you’ll have the opportunity to learn a variety of valuable skills and techniques, including:

1. How to build customer listening channels that are tailored to your specific company’s needs

2. How to effectively utilize existing customer information to improve your overall customer experience

3. Strategies for tuning your listening mode to accommodate different cultures

4. Common mistakes to avoid when utilizing customer feedback to make informed business decisions

5. The application of advanced AI techniques to cluster and analyze customer data

6. How to link CX metrics to financial metrics in order to measure the impact of your customer experience initiatives

By the end of the webinar, you’ll have a deeper understanding of customer experience best practices and be equipped with practical tools and strategies to help you improve your organization’s customer listening culture.

Tzachi Bio:

Tzachi is an Organizational Psychologist with over 30 years of experience in CX, VoC, group facilitation and Consulting

Subscribe here and ensure your virtual seat with 120 available on ZOOM only https://lnkd.in/eYiHXp8w

Session facilitated by Ricardo Samuel Saltz Gulko ( ECXO ) , the Managing Director at Eglobalis and co-founder of the European Customer Experience organization.

#customerunderstaning, #dataanalytics #cmo

Thank you for considering this invitation, and we hope to see you there.

Follow us on LinkedIn: https://www.linkedin.com/company/european-customer-experience-organization/posts/?feedView=all&viewAsMember=true

If you would like to become a member of the yet open- access  CX Professional Business Network subscribe now: https://ecxo.org/individuals/

Best regards, ECXO Team

Ricardo Saltz Gulko
ECXO MD and Co-founder with all Ambassadors

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Ricardo Saltz Gulko

Ricardo Saltz Gulko is the Eglobalis managing director, a global strategist, thought leader, practitioner, and keynote speaker in the areas of simplification and change, customer experience, experience design, and global professional services. Ricardo has worked at numerous global technology companies, such as Oracle, Ericsson, Amdocs, Redknee, Inttra, Samsung among others as a global executive, focusing on enterprise technologies. He currently works with tech global companies aiming to transform themselves around simplification models, culture and digital transformation, customer and employee experience as professional services. He holds an MBA at J.L. Kellogg Graduate School of Management, Evanston, IL USA, and Undergraduate studies in Information Systems and Industrial Engineering. Ricardo is also a global citizen fluent in English, Portuguese, Spanish, Hebrew, and German. He is the co-founder of the European Customer Experience Organization and currently resides in Munich, Germany with his family.
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