Journey Orchestration (JO) in Practice II by Ray Gerber at Thunderhead
The European Customer Experience Organization (ECXO) invites you to Journey Orchestration (JO) in Practice II by Ray Gerber at Thunderhead. You are all welcome to the open-access webinar with 120 places available. On February 16, 2 PM CET or 1 PM GMT.
Register in advance for this webinar:
Join us in the open-access European Customer Experience Organization (ECXO) – CX Day: https://lnkd.in/dSf_XU7
An advance discussion about JO continuing the presentation (Getting Started with Journey Orchestration) that is available on the open-access ECXO.org community and many other displays and events coming up: https://ecxo.org/individuals/
*Register directly in advance for this webinar: https://us02web.zoom.us/webinar/register/WN_V-Q53AC-RJ-Snic2S1ODGQ
Five things attendees will learn:
- Journey Orchestration(JO) versus Campaign management vs. Decisioning (Next-Best-Action)
- An agile approach to deploying JO
- JO as part of the customer ecosystem
- Managing and tracking JO effectiveness
- The critical role of understanding customer intent as part of JO.
About Ray Gerber,
Chief Product Officer
Ray is a global leader in customer engagement technologies, with over 30 years of experience building innovative technologies for enterprises. He has extensive expertise in customer relationship management, customer decisions, and self-learning. He also worked in business process management, customer journey management, and enterprise resource planning.
Ray leads the Thunderhead R&D team, responsible for our reputation for disruptive technology. Before Thunderhead, he was VP of Customer Experience at Pegasystems and VP of Engineering at Chordiant Software.
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If you want to get in touch with Ray Garber, he is on LinkedIn.
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