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Ricardo Saltz Gulko

Co-fondatore

Ricardo è l'amministratore delegato di Eglobalis, Innovation and Experience Consulting Agency, uno stratega globale, consulente del C-suite, focalizzato sulla semplificazione dell'esperienza e delle operazioni

Ricardo è l'amministratore delegato di Eglobalis, Innovation and Experience Consulting Agency, uno stratega globale, consigliere del C-suite, focalizzato sulla semplificazione dell'esperienza e delle operazioni, la trasformazione della cultura, OX, CX, EX transformative design, l'adozione della tecnologia, l'accensione dell'innovazione e l'adattabilità umana.

È il co-fondatore e iniziatore di ECXO, la European Customer Experience Organization, la nostra associazione globale.

Ha lavorato e consultato per numerose aziende tecnologiche globali, come Oracle, Ericsson, HP, Samsung, SAP, Thyssenkrupp, Amdocs e VW, come dirigente globale e stratega. La sua attenzione è rivolta all'esperienza e al successo del cliente, al cambiamento e all'esperienza operativa. Lavora con aziende tecnologiche globali che mirano a trasformarsi ed è anche uno speaker keynote.
Ha conseguito un MBA alla Kellogg Graduate School of Management, IL USA, e studi universitari in IS & Industrial Engineering. È un cittadino globale che parla correntemente cinque lingue e risiede a Monaco di Baviera.

Ambassador Teams susanne

Susanne Fries-Palm

Senior Advisor, Ambassador Switzerland and Europe - Founding Member

Susanne Fries-Palm is the Chief Customer Officer at Yonder in Switzerland. She is a customer-oriented cross functional leader and worked in various industries such as IT/Telecommunications, Safety and MedTech.

Susanne Fries-Palm is the Chief Customer Officer at Yonder in Switzerland. She is a customer-oriented cross functional leader and worked in various industries such as IT/Telecommunications, Safety and MedTech. 

Focussing on developing organizations and implementing the customer in the core of a business, she has established a Global Customer Service Organization in Europe and she has been responsible for big projects enabling remarkable customer-oriented changes. 

As a truly people & customer-oriented leader she manages to create a vision, motivates and thus enables high performing teams.

Originaria dell'Inghilterra, Joanna ha lavorato in varie industrie sia all'interno di ruoli di contatto con il cliente che nella sede centrale e ha esperienza nella strategizzazione dell'esperienza del cliente, nel design del servizio, nell'intelligenza emotiva sul posto di lavoro, nel coaching, nella formazione del servizio clienti e nel parlare.

Helén Rigamonti

Helén Rigamonti

Ambassador Sweden and Europe Founding Member
She is an experienced leader with long experience in interim management roles.

She is an experienced leader with long experience in interim management roles. She has worked in several public and private sectors (mostly B2B &SaaS), leading customer success, customer service, and sales operations. As a true people and customer-oriented leader, she has a great track record for creating a positive customer impact while leading the transformation of a customer-centric culture in organizations.

With expertise in customer experience strategizing, combined more than 20 years of management and leadership experience, Helen now has an opportunity to push the development of Customer Experience. Together with IHM Business School, she will be teaching in the first Customer Experience Specialist education in Sweden – a two year higher education program.

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Enrique Gomez Alonso

Ambasciatore - Spagna e Portogallo - Membro fondatore

Enrique is a Director in Medallia’s XP (CX & EX) Consulting Team and an Insurance and Telco Industries Expert.

Enrique è un direttore del team di consulenza XP (CX & EX) di Medallia e un esperto di assicurazioni e telecomunicazioni. È un professionista di livello C con più di 25 anni di esperienza nel guidare il successo organizzativo e nel guidare lo sviluppo e l'implementazione di progetti di trasformazione ad alto impatto. Enrique ha guidato la trasformazione dei clienti in Spagna per due delle più grandi multinazionali in Europa, prima come Head of CX in Vodafone Spagna e poi come Chief Customer Officer in Zurich Insurance Spain.
Nicolette Wuring

Nicolette Wuring

Ambassador The Netherlands and Europe

Nicolette is a maverick who pioneered Customer Experience since the beginning of this century.

Nicolette is a maverick who pioneered Customer Experience since the beginning of this century. Early on she recognized the major opportunity for businesses to build loyalty and long-term relationships with customers, creating organizational resilience for the future, whilst creating meaningful environments for people to work in and customers to do business with. Initially as SVP/Chief Customer Officer for public multinationals like Liberty Global, QVC, and Sky, she successfully guides organisations through transformational customer experience changes throughout Europe, bringing strategy together with pragmatism, adequately balancing shareholder goals with creating long term resilience.

Ray Gerber

Ray Gerber

Senior Adviser and Global Ambassador

Ray is the Chief Product Officer at Thunderhead, a global leader in customer engagement technologies

Ray is the Chief Product Officer at Thunderhead, a global leader in customer engagement technologies, with over 30 years’ experience in building innovative technologies for enterprise. He has extensive expertise in customer relationship management, customer decisioning and self-learning. He also worked in business process management, customer journey management and enterprise resource planning.

Ray leads the Thunderhead R&D team, responsible for our reputation for disruptive technology. Before Thunderhead, he was VP of Customer Experience at Pegasystems and VP of Engineering at Chordiant Software.

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