L'ultimo parere dei membri
Are you ready for MadTech? 3 tips to help you prepare
If you’re a marketer, chances are you’ve heard about MadTech. But if you haven’t, don’t
The road to customer centricity – where to begin?
Educational articles by ECXO.org You’ll know that customer experience is a critical aspect of your
Unlocking CX Success: The Crucial Collaboration Between Your Customer and Design Chiefs (CCO-CDO)
Why Your Customer and Design Chiefs (CCO-CDO) Need to Collaborate to Make a Success of
The Cross-Cultural Conundrum: Embracing European Diversity and Complexity in Customer Experience
Navigating the Complexities of Customer Experience Across European Cultures Article source here: CX maturity models
Improving CX though Continuous Loop
ITIL CSI and CX Closed Loop are two approaches that share important similarities in their objectives, processes, and benefits of continual improvement. Although they also have some differences in their scope, methods, and requirements both approaches can help organizations achieve better outcomes for their customers and stakeholders.
The Challenge of the B2B Customer Experience Maturity Model? The CX Major Pillars for Your Organization Growth
The Challenge of the B2B Customer Experience Maturity Model? The CX Major Pillars for Your
A true global CX organization needs to speak and understand cultures, languages and differences. ECXO understands you, fluently.
A true global CX organization needs to speak and understand cultures, languages and differences. ECXO understands you, fluently.
Tips for Transforming to a Customer-Centric Company Culture
Customer-centricity can’t be achieved overnight – it requires dedicated commitment from everyone in the organization
Successo del cliente - Seminare i semi per la crescita reciproca
Anche se il ruolo del successo dei clienti non è nuovo, è diventato rapidamente mainstream poiché le aziende ora riconoscono il suo contributo alla crescita del business.
Esperienza del cliente e gestione del servizio; incontro lungo il percorso del cliente
Il Customer Journey è un importante denominatore comune tra i quadri di CX e Service Management. Anche se i loro approcci possono differire, entrambi condividono l'obiettivo comune di realizzare una grande esperienza del cliente.
Q. Alan, qual è la tua opinione su un grande programma di trasformazione CX come strategia? R. Non funziona!
Quando mi è stato chiesto di condividere il mio punto di vista su questo argomento mi è sembrato familiare, mi è stato chiesto prima da clienti e clienti potenziali, da professionisti di CX e da CEO e la mia risposta è sempre la stessa
Orchestrare strategie di sorpresa e delizia per evocare emozioni positive
Sorpresa e delizia sono termini comunemente usati nell'ambito della strategia dell'esperienza del cliente.
Notizie e annunci
Webinar Spotlight: Creating Engaging Real-time Experiences to Enhance Your Customer Experience
We are thrilled to announce and extend our invitation to you for an exciting and
Acting Upon Customer Listening Culture Channels, featuring Tzachi Ben-Sasson, Head of VOC at Amdocs.
We are thrilled to extend an invitation to our upcoming event with only six days
In partnership with SAS, the European Customer Experience Organization (ECXO) presents Reframing the B2B Engagement Journey.
In partnership with SAS, the European Customer Experience Organization (ECXO) presents Reframing the B2B Engagement
Reframing the B2B Engagement Journey – CX On ECXO Executive Sessions
In partnership with SAS, the European Customer Experience Organization (ECXO) presents Reframing the B2B Engagement
Building a CX Driven B2B Operating Model by Eytan Hattem, Chief Customer Officer at Prodware.
The ECXO- European Customer Experience Organization is thrilled to present Building a CX Driven B2B
The European Customer Experience Organization – Upcoming Events, Research, and Activities for You
The European Customer Experience Organization – Upcoming Events, Research, and Activities for You
From CX to Distinctive Experiences with Joe Pine
The European Customer Experience Organization is delighted to announce Joe Pine, discussing From #CX to Distinctive Experiences with our CX community. https://ecxo.org/customer-experience-super-events-from-cx-to-distinctive-experiences-with-joe-pine/
#experienceeconomy #servicedesign
How AI will Change the Status Quo in CX in 2022 – ECXO In partnership with Five9
A Super CX Event: How AI Will Change the Status Quo in Customer Experience in 2022 – In partnership with Five9 and ECXO on February 23, 2 PM CET or 1 PM GMT
Journey Orchestration (JO) in Practice II by Ray Gerber at Thunderhead
The European Customer Experience Organization (ECXO) invites you to Journey Orchestration (JO) in Practice II by Ray Gerber at Thunderhead. You are all welcome to the open-access webinar with 120 places available. On February 16, 2 PM CET or 1 PM GMT.
eCXO day: Ron Kaufman, one of the best CX and EX Speakers around the Globe presenting in ECXO
Ron Kaufman, one of the best Customer and Employee Experience and Services Doers and Speakers around the globe, will present for eCXo Day
Annunciata Tabitha Dunn come ospite per l'ECXO
Siete invitati al nostro secondo evento con la fantastica Tabitha Dunn, Chief Customer Officer, Head of Customer Experience and Global Sales Excellence di Ericsson.
Annunciato il Dr. Marcell Vollmer come primo ospite per l'ECXO
Il nostro primo oratore sarà il Dr. Marcell Vollmer, Partner e Direttore di BCG, quando 14 aprile 7 pm CET e 6 pm UK su zoom webinars.
ECXO è partner di The CX Academy
Siamo lieti che The CX Academy abbia scelto l'ECXO - European Customer Experience Organization per essere un partner del loro programma di formazione e certificazione CX top e pratico e non vediamo l'ora di questa fantastica collaborazione
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