Are you ready for MadTech? 3 tips to help you prepare
If you’re a marketer, chances are you’ve heard about MadTech. But if you haven’t, don’t worry – it’s never too late to join the party. So let’s dive into what…
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The road to customer centricity – where to begin?
Educational articles by ECXO.org You'll know that customer experience is a critical aspect of your business. It's your most powerful competitive tool. You'll also probably know that the most successful…
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Unlocking CX Success: The Crucial Collaboration Between Your Customer and Design Chiefs (CCO-CDO)
Why Your Customer and Design Chiefs (CCO-CDO) Need to Collaborate to Make a Success of Your CX Article source here. Peel back the layers of many successful customer experience strategies…
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In partnership with SAS, the European Customer Experience Organization (ECXO) presents Reframing the B2B Engagement Journey.
In partnership with SAS, the European Customer Experience Organization (ECXO) presents Reframing the B2B Engagement Journey. We are excited to invite you to join our live conversation with Emma Sutton,…
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Reframing the B2B Engagement Journey – CX On ECXO Executive Sessions
In partnership with SAS, the European Customer Experience Organization (ECXO) presents Reframing the B2B Engagement Journey. We are excited to invite you to join our live conversation with Amir Sohrabi,…
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Improving CX though Continuous Loop
ITIL CSI and CX Closed Loop are two approaches that share important similarities in their objectives, processes, and benefits of continual improvement. Although they also have some differences in their scope, methods, and requirements both approaches can help organizations achieve better outcomes for their customers and stakeholders.
Journey Map
The Challenge of the B2B Customer Experience Maturity Model? The CX Major Pillars for Your Organization Growth
The Challenge of the B2B Customer Experience Maturity Model? The CX Major Pillars for Your Organization Growth Your way to Customer Experience Maturity in Just 8 Steps + 12 with…