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Scopri di più sull'articolo The Rise of Silent Services: Embracing Quietude in Customer Experience
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The Rise of Silent Services: Embracing Quietude in Customer Experience

Ever wished you could grab your coffee without the obligatory small talk? Or check out at a store without the “Did you find everything okay?” interrogation? Welcome to the rise of Silent Services—where customers decide when and how they interact, not the companies. From self-checkouts to silent haircuts, businesses are finally tuning in to the fact that sometimes, the best customer experience is the one that lets you just… be. Why is this shift happening? What do psychology and sociology say about our craving for quiet choices? And what does this mean for the future of CX? I dove deep into this fascinating trend—check out my latest article! #CustomerExperience #SilentServices #CXInnovation #CX #CXtrends #H2H #TheH2HExperiment #BusinessStrategy

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Scopri di più sull'articolo 🌍✨ Celebrating International Women’s Day! ✨🌍
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🌍✨ Celebrating International Women’s Day! ✨🌍

🌍✨ Celebrating International Women’s Day! ✨🌍 Article originally posted on the European Customer Experience Organization (ECXO.org): https://www.linkedin.com/pulse/celebrating-international-womens-day-abyaf/?trackingId=rUCyaB3WRbCbilqCSbHHlw%3D%3D Today, we honor the strength, resilience, and achievements of women who lead, inspire,…

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Scopri di più sull'articolo Stop Pushing Products, Start Planting Solutions: Trust and Loyalty Through Value Selling
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Stop Pushing Products, Start Planting Solutions: Trust and Loyalty Through Value Selling

Stop Pushing Products, Start Planting Solutions In today’s competitive market, value selling isn’t just a strategy—it’s a game-changer. Instead of listing features, focus on solving your customers’ problems and creating experiences that resonate. This approach builds trust, drives loyalty, and makes your business unforgettable. Just like Dolce Vita, a small bakery that rediscovered its magic by shifting from selling pastries to creating meaningful connections with customers. Want to differentiate your business? Start listening. Solve real problems. Deliver value. The results? Loyal customers, a unique competitive edge, and a business that thrives. In the article you can find more details on the topic! I am curious to know what you think! Feel free to share your feedback! #ValueSelling #CustomerExperience #BusinessGrowth #SalesStrategy #CX #H2H #TheH2HExperiment #CustomerCentricity

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Scopri di più sull'articolo The Great Illusion: How Reality is Just a Matter of Perspective (and Why It Matters for Customer Experience)
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The Great Illusion: How Reality is Just a Matter of Perspective (and Why It Matters for Customer Experience)

Reality Check! Ever noticed how two people can experience the same event in completely different ways? From a baby’s giggle to a restaurant wait time, our perceptions shape our reality in surprising ways! Dive into the fascinating interplay of physics, psychology, and philosophy to uncover how understanding perception is the secret superpower every business needs to thrive. Join me on this wild ride through Einstein's relativity, Rashomon-style storytelling, and the art of customer experience! #Perception #CustomerExperience #BusinessWisdom #Einstein #Storytelling #CX #H2H #TheH2HExperiment

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Scopri di più sull'articolo Turning the Tables: Why a Proactive Sales Process is the Ultimate Customer Experience Hack
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Turning the Tables: Why a Proactive Sales Process is the Ultimate Customer Experience Hack

Turning the Tables on Customer Experience! In sales, waiting for your customers to come to you is a missed opportunity—think of it as driving without a map! Embracing a proactive sales process isn’t just a strategy; it’s a way to create meaningful connections. It’s about anticipating needs, offering personalized solutions, and checking in to genuinely add value. Key takeaway: Reactive sales leave customers feeling like just another number. Proactive sales make them feel prioritized and understood. Ready to transform your customer interactions and drive loyalty? Let’s chat about how to make every touchpoint intentional. #SalesStrategy #CustomerExperience #ProactiveApproach #Leadership #SalesSuccess #H2H #TheH2HExperiment #CX

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Scopri di più sull'articolo Growth vs. Customer Experience: A Dilemma?
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Growth vs. Customer Experience: A Dilemma?

Are you struggling to balance growth and exceptional customer experience in your business? You're not alone! Nowadays, the pressure to scale can often overshadow the need for personalized service. But what if I told you that the key to sustained growth lies in enhancing your customer experience? In my latest article, I explore how evolving customer expectations and effective communication can create a perfect partnership between growth and CX. Curious to learn how to turn your customer experience into a growth engine? Let’s discuss how we can embrace this approach together! #BusinessGrowth #CX #Leadership #BusinessTransformation #LeadershipDevelopment #TeamSuccess #customerexperience #h2h #TheH2HExperiment

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Scopri di più sull'articolo ✨ The ECXO Wishes You a Season of Light and Joy! ✨ Merry Christmas 🎄, Happy Hanukkah 🕎, and an Amazing Start to 2025!
Hannukah 2024

✨ The ECXO Wishes You a Season of Light and Joy! ✨ Merry Christmas 🎄, Happy Hanukkah 🕎, and an Amazing Start to 2025!

✨ The ECXO Wishes You a Season of Light and Joy! ✨ Merry Christmas 🎄, Happy Hanukkah 🕎, and an Amazing Start to 2025! To all of you celebrating Christmas…

Continua a leggere✨ The ECXO Wishes You a Season of Light and Joy! ✨ Merry Christmas 🎄, Happy Hanukkah 🕎, and an Amazing Start to 2025!