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Ricardo Saltz Gulko

Co-fondatore

Ricardo è l'amministratore delegato di Eglobalis, Innovation and Experience Consulting Agency, uno stratega globale, consulente del C-suite, focalizzato sulla semplificazione dell'esperienza e delle operazioni

Ricardo è l'amministratore delegato di Eglobalis, Innovation and Experience Consulting Agency, uno stratega globale, consigliere del C-suite, focalizzato sulla semplificazione dell'esperienza e delle operazioni, la trasformazione della cultura, OX, CX, EX transformative design, l'adozione della tecnologia, l'accensione dell'innovazione e l'adattabilità umana.

È il co-fondatore e iniziatore di ECXO, la European Customer Experience Organization, la nostra associazione globale.

Ha lavorato e consultato per numerose aziende tecnologiche globali, come Oracle, Ericsson, HP, Samsung, SAP, Thyssenkrupp, Amdocs e VW, come dirigente globale e stratega. La sua attenzione è rivolta all'esperienza e al successo del cliente, al cambiamento e all'esperienza operativa. Lavora con aziende tecnologiche globali che mirano a trasformarsi ed è anche uno speaker keynote.
Ha conseguito un MBA alla Kellogg Graduate School of Management, IL USA, e studi universitari in IS & Industrial Engineering. È un cittadino globale che parla correntemente cinque lingue e risiede a Monaco di Baviera.

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Susanne Fries-Palm

Senior Advisor, Ambassador Switzerland and Europe - Founding Member

Susanne Fries-Palm is the Chief Customer Officer at Yonder in Switzerland. She is a customer-oriented cross functional leader and worked in various industries such as IT/Telecommunications, Safety and MedTech.

Susanne Fries-Palm is the Chief Customer Officer at Yonder in Switzerland. She is a customer-oriented cross functional leader and worked in various industries such as IT/Telecommunications, Safety and MedTech. 

Focussing on developing organizations and implementing the customer in the core of a business, she has established a Global Customer Service Organization in Europe and she has been responsible for big projects enabling remarkable customer-oriented changes. 

As a truly people & customer-oriented leader she manages to create a vision, motivates and thus enables high performing teams.

Originaria dell'Inghilterra, Joanna ha lavorato in varie industrie sia all'interno di ruoli di contatto con il cliente che nella sede centrale e ha esperienza nella strategizzazione dell'esperienza del cliente, nel design del servizio, nell'intelligenza emotiva sul posto di lavoro, nel coaching, nella formazione del servizio clienti e nel parlare.

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Enrique Gomez Alonso

Ambasciatore - Spagna e Portogallo - Membro fondatore

Enrique is a Director in Medallia’s XP (CX & EX) Consulting Team and an Insurance and Telco Industries Expert.

Enrique è un direttore del team di consulenza XP (CX & EX) di Medallia e un esperto di assicurazioni e telecomunicazioni. È un professionista di livello C con più di 25 anni di esperienza nel guidare il successo organizzativo e nel guidare lo sviluppo e l'implementazione di progetti di trasformazione ad alto impatto. Enrique ha guidato la trasformazione dei clienti in Spagna per due delle più grandi multinazionali in Europa, prima come Head of CX in Vodafone Spagna e poi come Chief Customer Officer in Zurich Insurance Spain.
Ray Gerber

Ray Gerber

Senior Adviser and Global Ambassador

Ray is the Chief Product Officer at Thunderhead, a global leader in customer engagement technologies

Ray is the Chief Product Officer at Thunderhead, a global leader in customer engagement technologies, with over 30 years’ experience in building innovative technologies for enterprise. He has extensive expertise in customer relationship management, customer decisioning and self-learning. He also worked in business process management, customer journey management and enterprise resource planning.

Ray leads the Thunderhead R&D team, responsible for our reputation for disruptive technology. Before Thunderhead, he was VP of Customer Experience at Pegasystems and VP of Engineering at Chordiant Software.

Helén Rigamonti

Helén Rigamonti

Ambassador Sweden and Europe Founding Member
She is an experienced leader with long experience in interim management roles.

She is an experienced leader with long experience in interim management roles. She has worked in several public and private sectors (mostly B2B &SaaS), leading customer success, customer service, and sales operations. As a true people and customer-oriented leader, she has a great track record for creating a positive customer impact while leading the transformation of a customer-centric culture in organizations. With expertise in customer experience strategizing, combined more than 20 years of management and leadership experience, Helen now has an opportunity to push the development of Customer Experience. Together with IHM Business School, she will be teaching in the first Customer Experience Specialist education in Sweden – a two year higher education program.
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Sylvia Lohr

Ambassador DACH and Europe - Membro fondatore

Sylvia Lohr is leading the B2B-marketing for Enterprise division at Nuance covering DACH, BeNelux and Eastern Europe.

Sylvia Lohr is leading the B2B-marketing for Enterprise division at Nuance covering DACH, BeNelux and Eastern Europe. Originally from the analog world, she has been instrumental in driving digital communications in global companies and understands the demands of transformation. She is convinced that only integrated, customer-centric communication is successful. She has been developing and implementing innovative, target group-specific and sales-oriented strategies for more than 25 years.
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Christopher Brooks

Ambasciatore - Regno Unito - Membro fondatore

In precedenza è stato a capo di Lexden CX e ora è a capo della pluripremiata società internazionale di consulenza sulla customer experience e delle soluzioni tecnologiche Clientship CX.

Christopher is a global customer experience specialist with over twenty years consultancy and clientside experience, helping clients profit from customer's-world led thinking. As Managing Director of international CX practice Lexden CX he believes truly great CX practice creates betterment for all customers, employees, communities, society and shareholders.

In addition, he is a keen contributor to the CX community: host of the CXSuperheroes podcast series, member of the ECXO, articles writer for MyCustomer and CX Today,  creator of the 'Making a Difference' CX, Founder of the Customer Experience World Games and a guest lecturer on CX Management at International University of Monaco.

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Kari Korkiakoski 

Ambasciatore - Finlandia - Membro fondatore

Kari è l'amministratore delegato di Futurelab Finlandia, un'azienda che ha fondato nel 2010. Futurelab si concentra sulla consulenza sulla strategia CX.

Kari è l'amministratore delegato di Futurelab Finlandia, un'azienda che ha fondato nel 2010. Futurelab si concentra sulla consulenza sulla strategia CX. Negli ultimi 10 anni Kari ha scritto tre libri da solo o con co-autori. Uno di questi può essere trovato su Amazon con il titolo "Amazing customer experience". L'ultimo libro riguardava la connessione tra CX e EX.

In Futurelab Finlandia abbiamo cinque consulenti. Oltre alla consulenza, Kari è anche partner di un'azienda nordica di ecommerce e di una società di contabilità online.

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Sue Nabeth-Moore

Ambasciatore - Francia - Membro fondatore

Sue è la fondatrice di Success Track Enterprise, una società di consulenza e coaching di CS, e un'appassionata e attiva evangelista del successo del cliente (CS) in Europa.

Sue è un'appassionata e attiva evangelista del customer success (CS) in Europa. Sue è la fondatrice di Success Track Enterprise, una società di consulenza e coaching di CS, nonché la co-fondatrice di Customer Success Mastermind/Success Chain, un programma di formazione continua di CS e di sviluppo della carriera che aiuta i professionisti di CS/CX e i clienti ad acquisire nuove competenze per crescere insieme.

Organizza incontri CS a Parigi (precedentemente anche a Lisbona) e ha co-fondato il primo evento CS francofono, Engage Paris. È un'oratrice e moderatrice regolare agli eventi CS.

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Mario Sepp

Ambassador - Austria - Founding Member

Mario Sepp is the founder of “Gastspiel”, located in Austria. He spent 20 years in the aviation industry.

Mario Sepp is the founder of “Gastspiel”, located in Austria. He spent 20 years in the aviation industry. Starting as an electronic engineer, he made his way through various national & international assignments to become EVP Strategy, Business Development & Marketing at the World’s second largest technical service provider to the airline industry. After finishing his Executive MBA, he deepened his knowledge on customer centricity at the Harvard Business School with Prof. Ranjay Gulati. His first efforts in the field of Service Design were internationally recognized with the Budgie Award in London, in the category of “Best Service Provider”, for an exceptional easyjet maintenance concept. This award ceremony marked a crucial turning point in his career, as he became increasingly aware of the possible applications of Service Design. In spring 2012, he therefore founded the consulting company "Gastspiel”, located in Austria, delivering Service & Experience Design and Business Innovation for national & international corporations from a cross-section of various sectors in the fields of production & service delivery.

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Michael Brandt

Ambasciatore - DACH - Membro fondatore

Michael è uno stratega di CX con molti anni di esperienza nell'implementazione di programmi di CX in organizzazioni globali multiculturali.

Michael è un CX Strategist con molti anni di esperienza nell'implementazione di programmi CX in organizzazioni globali multiculturali. Con oltre 25 anni di esperienza nelle operazioni B2B rivolte ai clienti, è stato recentemente responsabile dell'eccellenza dei processi nel Customer Care in tutta la rete mondiale del gruppo ABB dal 2012 al 2020. Le sue aree di interesse sono Voice of Customer, Complaint Management e Customer Journey Mapping. Oltre ad essere un Certified Customer Experience Professional, Michael ha anche qualifiche in Lean 6 Sigma, NPS 2 e Risk Management.

 

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Neil Davey

Ambasciatore onorario - Membro fondatore

Neil Davey è il direttore di MyCustomer. Giornalista d'affari e redattore esperto, Neil ha lavorato su una varietà di giornali.

Neil Davey è il direttore di MyCustomer. Giornalista aziendale e redattore esperto, Neil ha lavorato su una varietà di giornali, riviste e siti web negli ultimi 15 anni, tra cui Internet Works, CXO magazine e Business Management. Si è unito a Sift Media nel 2007.

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Ines Järvsoo

Ambassador Estonia and Europe - Founding Member

Ines has over 20 years of experience in Customer Base Management, focusing on effective Customer Lifecycle management and increasing Customer Base Loyalty and Value.

Ines has over 20 years of experience in Customer Base Management, focusing on effective Customer Lifecycle management and increasing Customer Base Loyalty and Value, while embracing data and keeping a close eye on Customer Experience.  She is passionate about helping companies to develop and deliver strong customer experiences. Defining the gaps between company and customers, knowing where experiences fall short, which experiences matter most and finding ways to design experiences that exceed customer expectations. 

She is originally from Estonia but have worked in Egypt, Italy, France, Switzerland, USA and Croatia.  

 

Steve Belgraver

Steve Belgraver

Ambassador The Netherlands and Europe, Founding Member

A Service Management professional Steve has 15+ years’ experience in the world of B2B enterprise telecoms and ICT.

A Service Management professional Steve has 15+ years’ experience in the world of B2B enterprise telecoms and ICT. Enriched with a multicultural background by having worked and lived in a number of countries and reinforced with academic credentials from 4 universities Steve is driven by a strong desire to explore new experiences and practice his belief in life-long learning. After earning an MBA Steve's passion for improving the client experience led him to discover the field of Customer Experience several years ago. More recently his focus has centered on the nexus where CX and Service Management meet. A cross-functional leader with a solid history in corporate client-facing customer experience management, Steve has a deep understanding of how different business functions spanning the corporate journey influence the customer experience. By advocating the CX perspective with the broader stakeholder communities Steve continually strives to collaboratively ensure the business consistently meets client expectations.

Tzachi Ben Sasson

Tzachi Ben-Sasson

Ambassador Israel and Global - Membro fondatore

Tzachi is an Organizational Psychologist with over 25 years of experience in Voice of the Customer, Customer Experience and Consulting.

Tzachi is an Organizational Psychologist with over 25 years of experience in Voice of the Customer, Customer Experience and Consulting. For the past 10 years Tzachi is leading the Amdocs global Voice of the Customer program, surveying all Amdocs key customers and working in over 30 countries. Prior to Amdocs, Tzachi worked for Deloitte. Tzachi is passionate about Customer Advocacy, Decision Making, Culture, interpersonal communication and travel.

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Antonio Grasso

Ambasciatore - Italia - Membro fondatore

Fondatore e CEO della startup italiana Digital Business Innovation Srl, Antonio è considerato uno dei principali influencer della Digital Transformation...

Fondatore e CEO della startup italiana Digital Business Innovation Srl, Antonio è considerato uno dei migliori influencer della Digital Transformation su intelligenza artificiale, cybersecurity, trasformazione digitale, Internet of Things e blockchain.

È un consulente, e consulente per le imprese e il settore pubblico, e mentore di numerose startup. Attualmente collabora con Siemens, Intel, la Commissione europea, Atos, Cisco, Ericsson, IBM, Talend, Huawei, Automation Anywhere, Oracle, Splunk, HPE, ASG tech, e molti altri come Content Advisor, B2B Influencer, Autore e Software Innovator.
È un giurato globale per l'SDGs delle Nazioni Unite - Global Entreps Award,

Antonio è un Mentore globale accreditato e qualificato per startup e scaleup dal World Business Angels Investment Forum.

La sua visione etica riguardo alla trasformazione digitale lo ha visto attivo su numerosi canali sociali, tutti dedicati alla diffusione della conoscenza, soprattutto nei paesi in via di sviluppo. Antonio vuole contribuire a diffondere il concetto di trasformazione digitale, e si impegna attivamente sui social media per portare gli ultimi contenuti sulle nuove tecnologie emergenti e i loro usi per garantire un futuro migliore.

Antonio Grasso ha più di 37 anni di esperienza nella gestione di numerosi progetti nel campo dell'informatica per il settore aziendale e pubblico. Crede che la trasformazione digitale sia un processo di evoluzione digitale che coinvolge molti aspetti, e la tecnologia è solo una componente del puzzle. Per lui, l'ostacolo più grande è un cambiamento culturale, e un approccio strategico per affrontare questo cambiamento epocale è fondamentale.

Nicolette Wuring

Nicolette Wuring

Ambassador The Netherlands and Europe

Nicolette is a maverick who pioneered Customer Experience since the beginning of this century.

Nicolette is a maverick who pioneered Customer Experience since the beginning of this century. Early on she recognized the major opportunity for businesses to build loyalty and long-term relationships with customers, creating organizational resilience for the future, whilst creating meaningful environments for people to work in and customers to do business with. Initially as SVP/Chief Customer Officer for public multinationals like Liberty Global, QVC, and Sky, she successfully guides organisations through transformational customer experience changes throughout Europe, bringing strategy together with pragmatism, adequately balancing shareholder goals with creating long term resilience.

Corinna Klaes

Corinna Klaes

Ambassador DACH region and Europe
Corinna Klaes is Solution Specialist for Customer Intelligence 360 at SAS

Corinna Klaes is Solution Specialist for Customer Intelligence 360 at SAS and involved in acquiring and advising customers to ensure a successful implementation of the software into their MarTech stack. With more than 10 years of experience in marketing and sales it is her passion to guide customers on their road to digital transformation, ensuring enablement and education in organizations. Therefore she sees herself not as a saleswoman but as a superwoman for digital success, in order to prepare the market regarding CX topics and to point out opportunities. She is also involved in the development of use cases, marketing activities and content creation to ensure practical relevance and to address current trends in the relevant industries.
Luigina Ferraro

Luigina Ferraro

Ambassador Italia and Europe

Luigina is a CEO of INCIPIT, a company that she founded many years ago, focused on customer experience and feedback management.

Luigina is a CEO of INCIPIT, a company that she founded many years ago, focused on customer experience and feedback management. The company launched E-PATHOS, an innovative feedback management platform, to innovate the way to capture insights. Furthermore, the company delivers services on digital transformation of the relations with the customers and the digital customer service. In the last years, she managed CX and EX programs for many Italian Companies. She is an experienced consultant on patient experience and patient journey, with a very innovative approach. The mission of Luigina is creating a data driven customer experience and generate a solid and strong ROI of the CX Programs. In the past she worked in the Private Equity: a world where numbers, finance and investment strategies counted. In that field she got to know different kinds of businesses and to reveal their unique features, rationale, opportunities, and risks.
Agustí Molías Martínez

Agustí Molías Martínez

Ambassador Spain and Europe - Founding Member

Agusti is the CEO of The Client Group. An entrepreneur lifestyle, I seek to transform people by provoking change in organizations.

Agusti is the CEO of The Client Group. An entrepreneur lifestyle, I seek to transform people by provoking change in organizations. My extensive experience in customer relationships, with a high expertise in customer management and talent transformation, as well as my presence in the media, conferences and events, gives me an opportunity to push the development of Customer Experience and Customer Management. I try to take advantage of it. I prefer to inspire rather than to mandate, to inspire rather than to command, to motivate rather than to boss.

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Agnieszka Sulicka-Faverey

Ambassador The Netherlands, Poland and Europe - Membro fondatore

Agnieszka Sulicka-Faverey, She is a Senior Manager Business Experience at Stora Enso

Agnieszka Sulicka-Faverey, She is a Senior Manager Business Experience at Stora Enso Agnieszka is a Customer Experience professional with 18 + years of experience in CX, Sales, Account Management and other customer facing roles, located in Amsterdam , Netherlands. A firm believer in a holistic approach to Business Experience, with CXM structures based on solid fundamentals empowering organizations to deliver great experiences. In practice it means looking closely at Leadership, Culture, EX and much more than focusing on CX metrics only. For me Experience Management is bringing back people to the core of the business- this is my guiding light in day-to-day work.let's rock the - X (CX, EX, BX) World together!xc
Matthias Marino

Matthias Marino

Ambassador Head United Arab Emirates and Middle East
Matthias is the CEO of ModusCX an award winning customer-centric management consultancy

Matthias is the CEO of ModusCX an award winning customer-centric management consultancy that specializes in understanding and creating experiences. 
ModusCX focuses on CX transformation projects that build CX frameworks, structures and capabilities within companies and drives customer-centric innovation.

Matthias has been consulting companies in the UAE for 13 years and has successfully worked with clients such as Al Ghurair Investments, ISP, Aldar, Meraas, Dubai Holding, Chalhoub, A&E, DAFZA and many more.
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Dave Sims

Consulente tecnico, Design e Sviluppo - Membro fondatore

Con oltre 22 anni di esperienza nello sviluppo web, Dave è appassionato nel fornire ai clienti un servizio personalizzato e soluzioni su misura per le loro esigenze.

Con oltre 22 anni di esperienza nello sviluppo web, Dave è appassionato nel fornire ai clienti un servizio personalizzato e soluzioni su misura per le loro esigenze.

Unisciti a ECXO oggi stesso!

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