Ricardo Saltz Gulko
Co-fondatore
Ricardo è l'amministratore delegato di Eglobalis, Innovation and Experience Consulting Agency, uno stratega globale, consulente del C-suite, focalizzato sulla semplificazione dell'esperienza e delle operazioni
Ricardo è l'amministratore delegato di Eglobalis, Innovation and Experience Consulting Agency, uno stratega globale, consigliere del C-suite, focalizzato sulla semplificazione dell'esperienza e delle operazioni, la trasformazione della cultura, OX, CX, EX transformative design, l'adozione della tecnologia, l'accensione dell'innovazione e l'adattabilità umana.
È il co-fondatore e iniziatore di ECXO, la European Customer Experience Organization, la nostra associazione globale.
Ha lavorato e consultato per numerose aziende tecnologiche globali, come Oracle, Ericsson, HP, Samsung, SAP, Thyssenkrupp, Amdocs e VW, come dirigente globale e stratega. La sua attenzione è rivolta all'esperienza e al successo del cliente, al cambiamento e all'esperienza operativa. Lavora con aziende tecnologiche globali che mirano a trasformarsi ed è anche uno speaker keynote.
Ha conseguito un MBA alla Kellogg Graduate School of Management, IL USA, e studi universitari in IS & Industrial Engineering. È un cittadino globale che parla correntemente cinque lingue e risiede a Monaco di Baviera.
Susanne Fries-Palm
Senior Advisor, Ambassador Switzerland and Europe - Founding Member
Susanne Fries-Palm is the Chief Customer Officer at Yonder in Switzerland. She is a customer-oriented cross functional leader and worked in various industries such as IT/Telecommunications, Safety and MedTech.
Susanne Fries-Palm is the Chief Customer Officer at Yonder in Switzerland. She is a customer-oriented cross functional leader and worked in various industries such as IT/Telecommunications, Safety and MedTech.
Focussing on developing organizations and implementing the customer in the core of a business, she has established a Global Customer Service Organization in Europe and she has been responsible for big projects enabling remarkable customer-oriented changes.
As a truly people & customer-oriented leader she manages to create a vision, motivates and thus enables high performing teams.
Originaria dell'Inghilterra, Joanna ha lavorato in varie industrie sia all'interno di ruoli di contatto con il cliente che nella sede centrale e ha esperienza nella strategizzazione dell'esperienza del cliente, nel design del servizio, nell'intelligenza emotiva sul posto di lavoro, nel coaching, nella formazione del servizio clienti e nel parlare.
Enrique Gomez Alonso
Ambasciatore - Spagna e Portogallo - Membro fondatore
Enrique is a Director in Medallia’s XP (CX & EX) Consulting Team and an Insurance and Telco Industries Expert.
Ray Gerber
Senior Adviser and Global Ambassador
Ray is the Chief Product Officer at Thunderhead, a global leader in customer engagement technologies
Ray is the Chief Product Officer at Thunderhead, a global leader in customer engagement technologies, with over 30 years’ experience in building innovative technologies for enterprise. He has extensive expertise in customer relationship management, customer decisioning and self-learning. He also worked in business process management, customer journey management and enterprise resource planning.
Ray leads the Thunderhead R&D team, responsible for our reputation for disruptive technology. Before Thunderhead, he was VP of Customer Experience at Pegasystems and VP of Engineering at Chordiant Software.
Sue Nabeth-Moore
Ambasciatore - Francia - Membro fondatore
Sue è la fondatrice di Success Track Enterprise, una società di consulenza e coaching di CS, e un'appassionata e attiva evangelista del successo del cliente (CS) in Europa.
Sue è un'appassionata e attiva evangelista del customer success (CS) in Europa. Sue è la fondatrice di Success Track Enterprise, una società di consulenza e coaching di CS, nonché la co-fondatrice di Customer Success Mastermind/Success Chain, un programma di formazione continua di CS e di sviluppo della carriera che aiuta i professionisti di CS/CX e i clienti ad acquisire nuove competenze per crescere insieme.
Organizza incontri CS a Parigi (precedentemente anche a Lisbona) e ha co-fondato il primo evento CS francofono, Engage Paris. È un'oratrice e moderatrice regolare agli eventi CS.
Emma Sutton
Ambassador – UK, Ireland, and EMEA - Founding Member
Emma Sutton, Chief Experience Officer (CXO) at Oracle.
Emma Sutton, Chief Experience Officer (CXO) at Oracle. Anyone that comes into contact with Emma, will immediately feel her energy and passion for all things customer. Day to day, she works globally, helping organizations understand how they transform their business and find creative & innovative solutions to help them move closer to their customers.
For the last 5 years, Emma, has worked for Oracle – the only provider of fully integrated technology solutions that span both infrastructure and applications. Today’s businesses, however need more than just the best technology solutions. Utilising her 25+ years in leadership roles in both retail and financial services, Emma brings her wealth of experience to businesses – large and small – to enable them to utilise the cloud to deliver award winning programmes, greater engagement, results and efficiencies. She is passionate about helping customers create empathy for their brands with their customers and deliver meaningful interactions that enable
them to impact their bottom line.
An early adopter of the Chief Customer Role, Emma has been instrumental in shaping what good looks for one of the newest seats at the boardroom table and is a regular face & thought leader at pan-industry discussion and debate.
When not talking all things customer, Emma lives in the North West of the UK, and can be found in the countryside ….. with her beloved horses.
João Pereira
Commercial Vice President EMEA/APAC and Customer Experience Expert | MBA milkrite | InterPuls I am a results-driven leader with a passion for pushing boundaries and innovative thinking.
I am a results-driven leader with a passion for pushing boundaries and innovative thinking. With over 15 years of experience in sales, marketing, and customer experience, I have developed the critical skills needed to drive customer-centric strategies and foster innovation. As the Commercial VP for EMEA/APAC and Customer Experience at milkrite | InterPuls, my focus is on deeply understanding and addressing customer needs through the study of human behaviour and psychology. I am also committed to mentoring and supporting aspiring professionals in customer experience, marketing, customer success, and sales, with a strong emphasis on the human side of business.
Thomas Karlsson
Ambassador Nordics Region and Europe
Thomas Karlsson is Senior Advisor Customer Experience at SAS Institute Nordics and has a passion for helping organizations build world class customer experiences.
Neil Davey
Ambasciatore onorario - Membro fondatore
Neil Davey è il direttore di MyCustomer. Giornalista d'affari e redattore esperto, Neil ha lavorato su una varietà di giornali.
Neil Davey è il direttore di MyCustomer. Giornalista aziendale e redattore esperto, Neil ha lavorato su una varietà di giornali, riviste e siti web negli ultimi 15 anni, tra cui Internet Works, CXO magazine e Business Management. Si è unito a Sift Media nel 2007.
Mario Sepp
Ambassador - Austria - Founding Member
Mario Sepp is the founder of “Gastspiel”, located in Austria. He spent 20 years in the aviation industry.
Mario Sepp is the founder of “Gastspiel”, located in Austria. He spent 20 years in the aviation industry. Starting as an electronic engineer, he made his way through various national & international assignments to become EVP Strategy, Business Development & Marketing at the World’s second largest technical service provider to the airline industry. After finishing his Executive MBA, he deepened his knowledge on customer centricity at the Harvard Business School with Prof. Ranjay Gulati. His first efforts in the field of Service Design were internationally recognized with the Budgie Award in London, in the category of “Best Service Provider”, for an exceptional easyjet maintenance concept. This award ceremony marked a crucial turning point in his career, as he became increasingly aware of the possible applications of Service Design. In spring 2012, he therefore founded the consulting company "Gastspiel”, located in Austria, delivering Service & Experience Design and Business Innovation for national & international corporations from a cross-section of various sectors in the fields of production & service delivery.
Vincent Placer
CEO at Teletech.
As a professional with over 20 years of experience, I have always been passionate about putting customers at the forefront of business strategy in both B2C and B2B environments.
Vincent Placer is the CEO at Teletech.
As a professional with over 20 years of experience, I have always been passionate about putting customers at the forefront of business strategy in both B2C and B2B environments. In the telecom industry, I have successfully anticipated customer needs to shape the company's strategic direction and executed effective B2B customer relationship marketing plans.
My experience leading customer relationship and experience transformation programs for top companies
like Nespresso, Nestlé, Christian Dior, LVMH, Carrefour or Nissan showcases my ability to drive positive change.
As CEO of a BPO player, I utilize my customer-focused approach to create a cutting-edge technology and
human-centered strategy for exceptional customer relations.
With my perspective, gained from marketing and operational roles, I can address customer expectations
across diverse environments and channels (digital, phone, retail). I have developed a motivational
management style with record of building and retaining teams. I am poised to lead a transformation with a comprehensive vision for customer centricity, such as streamlining customer journeys, digitizing customer relationships, and fostering a culture of customer focus. In a growth context, I can adequately manage the balance of efficiency, quality, and cost to enhance the overall customer experience.
Ines Järvsoo
Ambassador Estonia and Europe - Founding Member
Ines has over 20 years of experience in Customer Base Management, focusing on effective Customer Lifecycle management and increasing Customer Base Loyalty and Value.
Ines has over 20 years of experience in Customer Base Management, focusing on effective Customer Lifecycle management and increasing Customer Base Loyalty and Value, while embracing data and keeping a close eye on Customer Experience. She is passionate about helping companies to develop and deliver strong customer experiences. Defining the gaps between company and customers, knowing where experiences fall short, which experiences matter most and finding ways to design experiences that exceed customer expectations.
She is originally from Estonia but have worked in Egypt, Italy, France, Switzerland, USA and Croatia.
Steve Belgraver
Ambassador The Netherlands and Europe, Founding Member
A Service Management professional Steve has 15+ years’ experience in the world of B2B enterprise telecoms and ICT.
A Service Management professional Steve has 15+ years’ experience in the world of B2B enterprise telecoms and ICT. Enriched with a multicultural background by having worked and lived in a number of countries and reinforced with academic credentials from 4 universities Steve is driven by a strong desire to explore new experiences and practice his belief in life-long learning. After earning an MBA Steve's passion for improving the client experience led him to discover the field of Customer Experience several years ago. More recently his focus has centered on the nexus where CX and Service Management meet. A cross-functional leader with a solid history in corporate client-facing customer experience management, Steve has a deep understanding of how different business functions spanning the corporate journey influence the customer experience. By advocating the CX perspective with the broader stakeholder communities Steve continually strives to collaboratively ensure the business consistently meets client expectations.
Dr. Marcin Chlodnicki
Ambassador - Poland and Europe
Dr. Marcin is the founding member and active trainer at Service Design Poland. He also
manages his own design practice, Business Development Solutions Sp. z o.o..
With extensive experience, he has conducted thousands of hours of training in Design Thinking, Service Design, Customer Experience Design, and UXD. He is the esteemed author of the popular book, "Service Design in Polish".
Dr. Marcin pioneered the service design trend in Europe and crafted the service design management methodology for the Institute of Industrial Design. He has served as a jury
member for the Dobry Wzór competition and authored numerous scientific and advisory articles, along with several books.
As a lecturer at renowned Polish and European universities, he has also shared his expertise as a trainer in countries such as Belgium, Germany, Slovenia, Portugal, and Finland.
Dr. Chlodnicki is an active member of esteemed organizations including Service Design Network, European Academy of Marketing, and co-founder of Service Design Poland. Since the fall of 2023, he has held the distinguished title of ambassador by the European Customer Experience Organization (ECXO) for Poland and the entire European region.
He collaborates with designers worldwide, contributing to the creation of innovative services across various industries, from tourism to banking, insurance, retail, telecom showrooms, and legal and tax offices, as well as medical clinics.
Dr. Marcin has worked with renowned companies including BMW, BP, Dominet Bank, Invest-Bank, Coca-Cola, Jerónimo Martins, ERGO Hestia, Hefra SA, Infoscope, Sasol, Telefonia Dialog, MiniMAL/Billa, Sfinks SA, Volkswagen AG, Warsaw Convention Bureau, Vistula, beyond.pl, MTP, NICKEL Development, POZnan*, and others.
Antonio Grasso
Ambasciatore - Italia - Membro fondatore
Fondatore e CEO della startup italiana Digital Business Innovation Srl, Antonio è considerato uno dei principali influencer della Digital Transformation...
Fondatore e CEO della startup italiana Digital Business Innovation Srl, Antonio è considerato uno dei migliori influencer della Digital Transformation su intelligenza artificiale, cybersecurity, trasformazione digitale, Internet of Things e blockchain.
È un consulente, e consulente per le imprese e il settore pubblico, e mentore di numerose startup. Attualmente collabora con Siemens, Intel, la Commissione europea, Atos, Cisco, Ericsson, IBM, Talend, Huawei, Automation Anywhere, Oracle, Splunk, HPE, ASG tech, e molti altri come Content Advisor, B2B Influencer, Autore e Software Innovator.
È un giurato globale per l'SDGs delle Nazioni Unite - Global Entreps Award,
Antonio è un Mentore globale accreditato e qualificato per startup e scaleup dal World Business Angels Investment Forum.
La sua visione etica riguardo alla trasformazione digitale lo ha visto attivo su numerosi canali sociali, tutti dedicati alla diffusione della conoscenza, soprattutto nei paesi in via di sviluppo. Antonio vuole contribuire a diffondere il concetto di trasformazione digitale, e si impegna attivamente sui social media per portare gli ultimi contenuti sulle nuove tecnologie emergenti e i loro usi per garantire un futuro migliore.
Antonio Grasso ha più di 37 anni di esperienza nella gestione di numerosi progetti nel campo dell'informatica per il settore aziendale e pubblico. Crede che la trasformazione digitale sia un processo di evoluzione digitale che coinvolge molti aspetti, e la tecnologia è solo una componente del puzzle. Per lui, l'ostacolo più grande è un cambiamento culturale, e un approccio strategico per affrontare questo cambiamento epocale è fondamentale.
Sylvia Lohr
Ambassador DACH and Europe - Membro fondatore
Sylvia Lohr is leading the B2B-marketing for Enterprise division at Nuance covering DACH, BeNelux and Eastern Europe.
Agnieszka Sulicka-Faverey
Ambassador The Netherlands, Poland and Europe - Membro fondatore
Agnieszka Sulicka-Faverey, She is a Senior Manager Business Experience at Stora Enso
Luigina Ferraro
Ambassador Italia and Europe
Luigina is a CEO of INCIPIT, a company that she founded many years ago, focused on customer experience and feedback management.
Tzachi Ben-Sasson
Ambassador Israel and Global - Membro fondatore
Tzachi is an Organizational Psychologist with over 25 years of experience in Voice of the Customer, Customer Experience and Consulting.
Tzachi is an Organizational Psychologist with over 25 years of experience in Voice of the Customer, Customer Experience and Consulting. For the past 10 years Tzachi is leading the Amdocs global Voice of the Customer program, surveying all Amdocs key customers and working in over 30 countries. Prior to Amdocs, Tzachi worked for Deloitte. Tzachi is passionate about Customer Advocacy, Decision Making, Culture, interpersonal communication and travel.
Agustí Molías Martínez
Ambassador Spain and Europe - Founding Member
Agusti is the CEO of The Client Group. An entrepreneur lifestyle, I seek to transform people by provoking change in organizations.
Agusti is the CEO of The Client Group. An entrepreneur lifestyle, I seek to transform people by provoking change in organizations. My extensive experience in customer relationships, with a high expertise in customer management and talent transformation, as well as my presence in the media, conferences and events, gives me an opportunity to push the development of Customer Experience and Customer Management. I try to take advantage of it. I prefer to inspire rather than to mandate, to inspire rather than to command, to motivate rather than to boss.
Carlos del Corral
Ambassador Nordics Region and Europe
Carlos del Corral, CEO of Lumoa, is a customer-centric leader with a deep passion for data and innovation.
Carlos del Corral, CEO of Lumoa, is a customer-centric leader with a deep passion for data and innovation. With a wealth of experience in leading technology companies like Nokia and Microsoft, as well as being the founder and CEO of Lumoa, Carlos has firsthand experience. He has guided some of the world's best global brands in delivering exceptional customer experiences.
Victor Frossling
Ambassador Nordics Region and Europe
Victor is a senior consultant at Redway with solid expertise in customer experience, marketing strategy and business development.
Oleksandr Molchanov
Full-stack WordPress developer
Web application and website developer
Web application and website developer
Dave Sims
Consulente tecnico, Design e Sviluppo - Membro fondatore
Con oltre 22 anni di esperienza nello sviluppo web, Dave è appassionato nel fornire ai clienti un servizio personalizzato e soluzioni su misura per le loro esigenze.
Con oltre 22 anni di esperienza nello sviluppo web, Dave è appassionato nel fornire ai clienti un servizio personalizzato e soluzioni su misura per le loro esigenze.
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